RAKSHITH N
Bangalore
Summary
Highly motivated professional with excellent product management skills. Ability to create immeasurable success on a team, with expertise in technical and project/product management skills, and a strong ability to find solutions to complex problems. I have demonstrated exceptional technical abilities in network engineering, infrastructure design, build, implementation, and maintenance. I have a proven track record of enhancing team performance, fostering continuous improvements, and cultivating collaborative alliances with internal and external stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Asset Release Analyst
Shell
04.2021 - Current
- This techno-functional role has allowed me to touch the broader horizons of project management and IT asset management.
- Responsible for the delivery of the digital transformation and technology roll-out projects for enterprise connectivity infrastructure, working across cross-functional teams, including Engineering, Procurement, Billing, Compliance, Security, Vendors, Legal, Strategic partners, and IT for the delivery of LAN/WLAN, WAN, SD-WAN, LTE/4G/5G products, and solutions for oil rigs, floating gas plants, business offices, data centers, and fuel stations.
- Driving strategy, co-creating delivery roadmaps, and E2E delivery of IT projects with an Agile mindset in stringent timelines.
- Asset management throughout the lifecycle, collaborating and planning strategies with portfolio and design engineering.
- Lead the Asset Release team as a subject matter expert (SME), overseeing hiring, training, and team development. Assist the team in achieving objectives and KPIs through improvement plans, and by addressing impediments, and resolving issues.
- Engaged in SD-WAN transformation infrastructure project initiation, planning, and throughout implementation.
- Monitor and control, responsible for successful project completion, and handovers to operation and maintenance.
- Proficiency in Agile methodologies and hybrid project deliveries by exercising standard techniques and approaches.
- Developing High-Level Designs (HLD), Low-Level Designs (LLD), and Technical Information Documents (TID) for products required for connectivity projects spanning across multiple global disciplines.
- Creating detailed Bill of Materials, pre-configs, equipment staging files, and managing procurement for hardware and network equipment.
- Handling new builds, migrations, optimizations, decommissioning, assurance, change, and incident management processes for sites ranging from small offices to offshore and onshore production plants, oil rigs, FLNG, etc.
- Engaging with stakeholders and key suppliers (Cisco, Aruba, Palo Alto, Infoblox) for procurement and process improvements.
- Established and maintained relationships with resellers, optimizing procurement processes.
- Involved in several high-value and critical infrastructure build projects, conducting technical assessments of hardware and connectivity circuit requirements. Facilitated collaboration between project managers, design engineers, and resellers, resulting in significant cost savings.
- Engaged in multiple projects, collaborating with project managers for shadowing, and stretch assignments. Successfully delivered projects across IG, upstream, and downstream sectors.
Technical Delivery Manager - IP&Data Global
British Telecom
02.2019 - 03.2021
- Network Engg., Design, Build and Implementations - E2E Technical Project delivery
- As a member of the Global Build IP & DATA team, tasked with the planning, design, build & implementation of BT's global data centers and shared co-locations
- Focused on the BT Service edge POPs
- Responsibilities include facilitating POP builds through capacity planning and design, procurement, and installation of service edge routers, switches and other devices
- Handling migrations, new builds, and decommissioning
- A key area of focus is on optimizing data centers and initiating cost-saving measures
- Conducted strategic capacity planning and traffic engineering to efficiently implement new, change, and decommission requirements for BT data center and Points of Presence (POPs) worldwide
- Specialized in platforms such as MPLS, IA, Media and Broadcast, Nortel Ciena, and Huawei transport platforms
- Organized, planned, and monitored multiple activities, overseeing end-to-end project delivery from planning to implementation
- Managed people, telecom suppliers, and field resources effectively
- Capacity planning based on new requirements, facilitating bandwidth, hardware and budget approvals, staging (pushing IOS for platforms like Cisco and Juniper) the required hardware, initiating license approvals and shipments, installation of hardware and testing them
- Provisioned new POPs, managed core/access trunks, handled ABR migrations, created High-Level designs for new POP installs and customer migrations
- Established VLANs and IPs and executed logical configurations for BT service edge and provider edge routers in the MPLS platform
- Compact Core- Planning, Defining Scope and Handling POP Optimization projects which involves huge cost savings
- Developed and applied metrics for daily project measurement, crafted/amended effective NAP policy for the organization, and managed process and project documents
- Coordinated all telecom project work packages with accountable sub-contractors, defined communication plans for each project throughout the planning phase
- Effective and efficient in handling escalations
- Monitored project progress against schedule and budget, identified and mitigated diverse trends through effective corrective management actions
- Identified new business opportunities by collaborating with multidisciplinary business development teams to expand and optimize services in the market
- Focused on cost-saving initiatives and strategic budget planning
NOC Engineer
Engage IT Services
12.2017 - 01.2019
- Managed Services Network Operations Analyst : PTP Cloud USA
- Entrusted with the responsibility of Level 1 and Level 2 monitoring of the Network Operations Center (NOC) and Security Operations Center (SOC) in a 24x7 environment, for over 60 small and medium sized enterprises
- Attending to, troubleshooting, and remediating tickets based on their impact on the client network
- Committed to maintaining high uptime and regularly gather network performance reports for early fault identification and network optimization
- In the event of network downtime, work closely with client engineers and ISP suppliers to troubleshoot and restore the network ASAP
- Ensure prompt resolution of all incidents, outages, and performance alerts
- Classify issues for escalation in compliance with ITIL-approved workflows
- Detect, identify, and prioritize incidents based on customer business needs, company policies, and operational impact, utilizing tools such as SNMP, NetFlow, WMI, syslog, etc
- Gather and analyze performance reports from diverse systems and identify trends in hardware and software performance to anticipate potential problems and disruptions
- Monitor variety of information and network systems that include telecom networks, LAN/WAN systems, routers, switches, firewalls, VoIP, Microsoft servers, storage, backups, OS and core apps
- Conduct documentation and reporting, including the creation of Run books and knowledge bases
- Execute system testing and operational tasks, including the installation of patches, connectivity testing, and script execution, among others
- Support multiple technical teams in 24
- 7 environment with high uptime requirements
- Preside over the team (team of 4) effectively and efficiently
Network Operations Associate
Accenture
05.2015 - 11.2017
- Test & Install, Activations Technician : Verizon Global USA
- Responsible for provisioning and testing of the Ethernet circuits, RFC testing, building cross connects, troubleshooting with Local Exchange Carriers, test the connectivity from customer to last milestone carrier
- Perform Turn ups for customer routers, deploy Managed Service solutions for enterprise customers
- Co-ordinate and communicate with over all the major telecom giants in USA
- Test and troubleshoot Ethernet WAN/LAN connections
- Testing End-To-End Connectivity from Provider edge to CPE
- Activate the circuits for production, Hotcuts, upgrades (WAN turn-ups)
- Have substantial experience collaborating with onshore production support on Quality of Service (QoS), Class of Service (CoS), Traffic Grade Service, Ethernet Provisioning, load balancing, Customer Terminal Equipment/Customer Premises Equipment (CTE/CPE) & Managed Routers IOS loading and certifications
- Verify Circuit design & CFA and access devices, verify path to check for continuity -viz
- To build and break logical connects (cross connects)
- Specialized in change and incident management
- Excellent rapport with all major telecommunication suppliers and datacenter vendors across ASIA Pacific
- Engaged in User Acceptance Testing (UAT) for new tool deployments and actively contributed to automation projects
Education
Executive Post Graduate Diploma in Management -
Alliance School of Business
01.2018
Bachelor of Engineering - Electrical & Electronics
Visveswaraya Technological University
01.2014
Skills
- CCNA Routing and Switching
- Agile/Hybrid Methodologies
- SDWAN/AWS/Cisco Meraki
- E2E Telecom Project Management
- Team facilitation
- Stakeholder Management
- Asset Mgmt & Release planning
- WAN & Connectivity Technology
- LAN/WLAN Architectures
- Network Engineering/NOC Ops
- Site & Field engg & Operations
- Continuous Improvements
- Adaptive Leadership
- BI dashboards & Analytics
- Process enhancement
- Scrum framework expertise
Certification
- Cisco Certified Network Associate v.3 (Routing & Switching)
- Project Management Professional (PMI-PMP)
- Agile Certified Practitioner (PMI-ACP)
- AWS Architecting and Cloud Practitioner foundations
- Cisco Meraki Cloud MSP
- ITIL V3
- Cisco IOT
Timeline
Asset Release Analyst
Shell
04.2021 - Current
Technical Delivery Manager - IP&Data Global
British Telecom
02.2019 - 03.2021
NOC Engineer
Engage IT Services
12.2017 - 01.2019
Network Operations Associate
Accenture
05.2015 - 11.2017
- Cisco Certified Network Associate v.3 (Routing & Switching)
- Project Management Professional (PMI-PMP)
- Agile Certified Practitioner (PMI-ACP)
- AWS Architecting and Cloud Practitioner foundations
- Cisco Meraki Cloud MSP
- ITIL V3
- Cisco IOT
Executive Post Graduate Diploma in Management -
Alliance School of Business
Bachelor of Engineering - Electrical & Electronics
Visveswaraya Technological University
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