Rakshith Yogesh
Bengaluru
Summary
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
Webhelp India Pvt Ltd
Bengaluru
11.2021 - 02.2024
- Resolved escalated customer complaints in a timely manner.
- Identified trends in customer issues and provided recommendations for resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
Customer Service Representative
Conentrix Daksh Services Pvt Ltd
Bengaluru
02.2020 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Jawahar Navodaya Vidyalaya
Mysore05-2015
Skills
- Management Support
- Data Entry
- Preparing reports
- Program Support
- Issue Resolution
- Customer Service
- Customer Relationship Management (CRM)
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
Senior Customer Service Representative
Webhelp India Pvt Ltd
11.2021 - 02.2024
Customer Service Representative
Conentrix Daksh Services Pvt Ltd
02.2020 - 11.2021
High School Diploma -
Jawahar Navodaya Vidyalaya
Similar Profiles
Devraj PandeyDevraj Pandey
Head of Operations at Webhelp India Pvt LtdHead of Operations at Webhelp India Pvt Ltd
Sewag BalmikiSewag Balmiki
Customer Support Executive at Webhelp India Pvt. LtdCustomer Support Executive at Webhelp India Pvt. Ltd
Karishma KanojiaKarishma Kanojia
Senior Associate at Webhelp India pvt ltd.Senior Associate at Webhelp India pvt ltd.