Rakshith Yogesh
Bengaluru
Summary
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
Webhelp India Pvt Ltd
Bengaluru
2021.11 - 2024.02
- Resolved escalated customer complaints in a timely manner.
- Identified trends in customer issues and provided recommendations for resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
Customer Service Representative
Conentrix Daksh Services Pvt Ltd
Bengaluru
2020.02 - 2021.11
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Jawahar Navodaya Vidyalaya
Mysore2015-05
Skills
- Management Support
- Data Entry
- Preparing reports
- Program Support
- Issue Resolution
- Customer Service
- Customer Relationship Management (CRM)
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
Senior Customer Service Representative
Webhelp India Pvt Ltd
2021.11 - 2024.02
Customer Service Representative
Conentrix Daksh Services Pvt Ltd
2020.02 - 2021.11
High School Diploma -
Jawahar Navodaya Vidyalaya
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