Cooking
Rakshitha G C
Trainer
Bangalore
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Trainer
Udaan
Bangalore
03.2021 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Educated clients on proper use of products and systems.
- Supported productivity increase and business growth through new hire training and mentoring.
Customer Service Representative
Udaan
Bangalore
02.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- After three months of chat taking, I assisted more than 9 batches in OJT as a SME.
- Based on my performance, I was promoted as a Trainer through IJP.
Customer Service Representative
HGS
Mysore
11.2016 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Within the brief time of six months of call taking, I managed the OJT batch as a SME.
- As a SME, I aided 18 batches and achieved a total throughput of 90%.
Education
Bachelor of Commerce - Accounting And Business Management
Mallamma Marimallappa Arts & Commerce College
Mysore 07.2013 - 07.2016
Skills
Training assessment
Data tracking
Materials design
Performance monitoring
Educational material development
Lesson Planning
Training material development
Training program development
Online training experience
Project implementation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 110 staff members.
- Collaborated with the Process Excellence Team in the development of Customer Experience.
- Documented and resolved Process Errors which led to Increase in Operations OKR's
- Across the 14 batches handled, a throughput of 87 percent was attained.
Interests
Travelling
Timeline
Trainer
Udaan
03.2021 - Current
Customer Service Representative
Udaan
02.2019 - 03.2021
Customer Service Representative
HGS
11.2016 - 01.2019
Bachelor of Commerce - Accounting And Business Management
Mallamma Marimallappa Arts & Commerce College
07.2013 - 07.2016