Rakshitha M
Business Process Analyst
Bengaluru
Summary
Experienced Associate with a strong background in accuracy. Skilled in problem solving, communication, and teamwork, with a proven ability to contribute process improvement initiates. Adaptable and detail oriented professional committed to maintaining high levels of accuracy and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Executive
HSBC Electronic Data Processing India Private Ltd
07.2022 - Current
- Payment Process
- Experience in Electronic Data Interchange, Single-Entry payments, wire transfers, ACH transfers and check processing, ensuing accuracy and compliance with regulatory requirements.
- Investigate and resolve any discrepancies or issues.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
Business Operations New Associate — QA Tester
Accenture Solutions Pvt. Ltd.
03.2020 - 05.2022
- Experience in end-to-end testing across enterprise systems following conducting test cases/scenarios, re-testing and contributing to test summary reports.
- Proficient in Manual Testing, Regression Testing and User Acceptance Testing (UAT).
- Identification, raising, assessment and retesting defects.
- Dealt with implementation of overseas client projects in real-time.
- Virtual testing of device application features.
- Expertise in using JIRA
Education
Bachelor of Engineering - Computer Science
Vivekananda Institute of Technology
Bengaluru, India 04.2001 -
Pre University -
Sri Kumaran’s Composite Pre-University College
Bengaluru, India 04.2001 -
Skills
Data Management
undefinedPencil Sketching, Painting
Passionate painter with a flair for creativity and expression. proficient in various painting techniques and mediums, dedicated to honing skill and exploring new artistic avenues.
Timeline
Customer Service Executive
HSBC Electronic Data Processing India Private Ltd
07.2022 - Current
Business Operations New Associate — QA Tester
Accenture Solutions Pvt. Ltd.
03.2020 - 05.2022
Bachelor of Engineering - Computer Science
Vivekananda Institute of Technology
04.2001 -
Pre University -
Sri Kumaran’s Composite Pre-University College
04.2001 -
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