Hi, I’m
RAKTIM Pain
Kolkata
Summary
An ex-UPSC aspirant with exceptional work ethics and experienced in several roles. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Motivated Linux System Administrator with proven knowledge in various open-source operating systems. Committed to improving network uptime and system availability. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cloud engineer position. Ready to help team achieve company goals.
Overview
9
years of professional experience
1
Certification
Work History
Frogsplash Technology LLPKolkata
Customer Success Specialist
10.2022 - 07.2023
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Sitel NCR region
Customer Service Trainee
10.2019 - 11.2019
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Devised workaround solutions for ticket-booking related issues.
- Created and maintained detailed database to develop promotional sales.
- Surpassed sales goals through implementation of effective marketing strategies.
- Increased efficiency and team productivity by promoting operational best practices.
IGTNCR region
Customer Support Trainee
08.2019 - 09.2019
Job overview
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Offered free products or services to pacify irate or unsatisfied customers.
British CouncilNEW DELHI
English Language Trainer
06.2018 - 06.2018
Job overview
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed activities and integrated technology to diversify instruction.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Created monthly academic status reports based on in-depth student evaluations.
- Emphasized critical thinking through small group activities.
- Documented student attendance and progress against goals.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Improved instruction methods by using various assessment tools and strategies.
- Educated students in basics of English grammar and conversational speaking.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
Vivekananda K.G. SchoolMankar
Teacher
01.2016 - 02.2018
Job overview
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed fundraisers and completed grant documentation to raise money for district.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Vivekananda K.G. SchoolMankar
Teaching Assistant
09.2014 - 12.2015
Job overview
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored students in reading, language arts and other subjects.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Organized classroom library and art areas each day to keep classroom well-maintained.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Education
Lovely Professional UniversityPunjab , India
Master of Computer Applications from Computer Engineering Technology
08.2024
Burdwan Raj College
B.A from English
08.2014
Skills
- Program Promotion
- Report Creation
- Account Management
- Operational Efficiency
- Customer Relations
- Effective Customer Communication
- Compliance with Security Requirements
- Incident Response
- Cloud Accounting
- Linux Experience
- Version Control Systems
- Data Synchronization
Accomplishments
- LANGUAGES, Burdwan,713403
Certification
- V-Count certified technician for Ultima-AI
- Foundations of Cybersecurity, Google
- Play it safe - Manage Security Risks - Google
Hobbies
Reading Books
Listening old Hindi and Bengali songs
Trekking
Languages
Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Elementary (A2)
Timeline
Customer Success Specialist
Frogsplash Technology LLP
10.2022 - 07.2023
Customer Service Trainee
Sitel
10.2019 - 11.2019
Customer Support Trainee
IGT
08.2019 - 09.2019
English Language Trainer
British Council
06.2018 - 06.2018
Teacher
Vivekananda K.G. School
01.2016 - 02.2018
Teaching Assistant
Vivekananda K.G. School
09.2014 - 12.2015
Lovely Professional University
Master of Computer Applications from Computer Engineering Technology
Burdwan Raj College
B.A from English
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