Raktimavo Chowdhury
Kolkata
Summary
HR professional with a B.COM degree and extensive experience in schedule and absence management, lifecycle and benefits administration, payroll and compensation, accounts receivable, sample development, inventory management, and process improvement. Proven track record in optimizing HR processes and enhancing operational efficiency. Currently serving as an Assistant HR at Amazon, contributing to effective workforce management and employee engagement initiatives.
Overview
10
10
years of professional experience
Work History
HR Assistant
Amazon Development Center India Pvt. Ltd.
10.2021 - Current
- Leverage over 4 years of experience in managing and supporting US-based employees with diverse HR and payroll-related inquiries.
- Specialized in resolving HR policy issues related to employee timecard corrections, pay and compensation, punches and pay codes, absence management, resignation or reinstatement, exit processing including employee life cycle inquiries and employee benefits.
- Delivered support for immigration matters, enabling employees to access timely and accurate information for efficient problem-solving.
- Demonstrated comprehensive knowledge and commitment to delivering exceptional service, consistently meeting employee needs while upholding high standards of professionalism.
- Handled specialty tasks while serving in acting L4 position.
Contributed to new hire mentorship program to enhance integration.
Process Associate
Accenture Solutions Pvt. Ltd.
01.2020 - 04.2021
- Oversaw email inquiries for Google Fi pilot project, delivering prompt and precise responses to customer questions regarding Google Fi services.
- Facilitated launch and continuous operations of Google Fi, American MVNO telecommunications service by Google, encompassing mobile broadband, telephone calls, and SMS.
- Managed customer inquiries and troubleshooting challenges through diverse communication platforms, maintaining exceptional level of customer satisfaction.
- Collaborated with internal teams to address technical challenges related to service connectivity, Wi-Fi integration, and cellular network usage.
- Assessed customer feedback, generating insights aimed at improving service offerings and enriching user experience for Google Fi customers
- Sustained current knowledge of Google Fi product offerings and policies to provide accurate information and solutions to users.
Sample Development Supervisor & Inventory Supervisor
Societe Maison De Cuir
09.2017 - 11.2019
- Led supervision and quality inspection processes for sample bags and wallets during manufacturing.
- Partnered with manager to secure approval of each sample bag, ensuring alignment for mass production based on seasonal requirements.
- Systematically monitored weekly and monthly material stock levels, delivering comprehensive reports to management.
- Streamlined material issuance to laborers according to specific requirements, meticulously documenting transactions in ERP system for accurate stock maintenance.
- Effectively coordinated generation of Purchase Requisitions and supervised receiving and assessment of ordered materials, delivering Goods Receipt Notes (GRNs) to maintain accurate inventory tracking.
Accounts Receivable Executive
Suraksha Diagnostic Pvt. Ltd.
09.2015 - 06.2016
- Executed meticulous updates of CGHS and ECHS files on UTI portal.
- Oversaw efficient delivery of hard copies of CGHS and ECHS documents to regional centers, adhering to company directives.
- Streamlined payment collection process through cheques from liable organizations, ensuring seamless financial transactions in compliance with company protocols.
Education
Bachelor of Commerce - B.Com
Calcutta University
Kolkata01.2012
Skills
- Human resources compliance and policies
- Benefits administration
- Leadership and mentoring
- Absence management strategies
- Quality assurance in inventory control
- Accounts receivable support
- Technical issue troubleshooting
- Communication skills
- Team collaboration
- Time management
- Analytical problem solving
- HR document maintenance
- Compensation and payroll oversight
- I-9 compliance
- Technical support
Tools Used
- ADP
- MyTime (Kronos Workforce Central)
- Panorama, Dali
- People Portal, WDMT, and HRSC
- MS Excel
- MS Word
- Outlook
- A to Z
- USC (Unified Service Central)
Timeline
HR Assistant
Amazon Development Center India Pvt. Ltd.
10.2021 - Current
Process Associate
Accenture Solutions Pvt. Ltd.
01.2020 - 04.2021
Sample Development Supervisor & Inventory Supervisor
Societe Maison De Cuir
09.2017 - 11.2019
Accounts Receivable Executive
Suraksha Diagnostic Pvt. Ltd.
09.2015 - 06.2016
Bachelor of Commerce - B.Com
Calcutta University