RAKUL S
ASSISTANT MANAGER
UDUMALPET,TN
Summary
Dynamic professional with a proven track record in operations management and team leadership at Allen Career Institute. Skilled in developing sales strategies and enhancing customer rapport, resulting in improved satisfaction and repeat business. Adept at decision-making and performance reviewing, driving significant growth and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Allen Career Institute
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various school projects.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Team Leader
Aakash Institute
11.2022 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Business Development Executive
Vedantu
03.2019 - 11.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Business Development Executive
Arun Excello Group Of Companies
07.2016 - 02.2019
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
Education
MCA - Computer Applications Development
DR.MAHALINGAM COLLEGE OF ENGINEERING
Pollachi, India 04.2001 -
Bachelor of Arts - Computer Applications Development
SRI RAMAKRISHNA MISSION VIDHYALAYA
COIMBATORE 04.2001 -
Skills
Operations management
Team leadership
Decision-making
Sales strategies
Customer rapport
Sales reporting
Performance reviewing
Team building
Timeline
Assistant Manager
Allen Career Institute
11.2024 - Current
Team Leader
Aakash Institute
11.2022 - 10.2024
Business Development Executive
Vedantu
03.2019 - 11.2022
Business Development Executive
Arun Excello Group Of Companies
07.2016 - 02.2019
MCA - Computer Applications Development
DR.MAHALINGAM COLLEGE OF ENGINEERING
04.2001 -
Bachelor of Arts - Computer Applications Development
SRI RAMAKRISHNA MISSION VIDHYALAYA
04.2001 -