Rakul Vijay
Sales Solution Engineer/ Senior Product Consultant
Chennai
Summary
Summary:
To contribute outstanding technical skills and a strong commitment to achieving the company's goals in an IT consulting capacity.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Sr Architect, Customer Solutions
Zuper
Chennai, TN
08.2025 - Current
- led high-stakes enterprise implementations and pre-sales/post-sales engagements, translating customer needs into impactful solutions.
- Integrate enterprise application like CRM, ERP, QuickBooks, Sage, HubSpot, Zoho etc with Zuper to seamlessly interchange information
- Mentored junior architects, fostering a collaborative work environment that encouraged professional development and growth.
- Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
- Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
- Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining a focus on quality control throughout all stages of delivery.
- Analyzed proposed technical solutions based on customer requirements.
- Provide training for the customers
- Helping junior architect with integration and advance solutions.
- Liaising with Product teams on enhancement, roadmap and onboarding.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Conducted data modeling, performance and integration testing.
Lead product consultant
Kovai.co
Coimbatore, Tamil Nadu
02.2023 - 07.2024
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Accomplished multiple tasks within established timeframes.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Configured and modified product systems to meet customer-specific needs.
- Helped team implement successful sales strategies for complex engineering projects.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Developed and implemented product marketing plans to reach target customers.
- Presented technical presentations to clients to explain product features and benefits.
- Wrote detailed technical documentation for company products.
- Collaborated with cross-functional teams to deliver successful product implementations.
Sales solution Engineer
Tazapay
10.2021 - Current
- Working directly under the growth head to help drive the sales function and also help in the process of solutioning Tazapay to customers to achieve an optimal payment solution
- Do product demo, POC, onboarding and implementation of solutions
- Knowledge transfer between the team and providing collateral in respect to the industry
- Providing use case analogy and devising multiple sample outcomes to handle customer success teams
- Regular data and use case enrichment to the team
- Communicate the features and enhancement between the product team and engineering team
- Managing product solutions with multiple stakeholders
- Work directly with the growth, product and engineer head to help with improving the sales and product functions
- Helped the team migrate from Slate to Stoplight to construct a better API doc
- Regular maintenance of API to enrich the comprehension of the API docs and update the new API's and maintain data sanity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Product Consultant
Freshworks
Chennai, Nagar
07.2018 - 10.2021
- Experience: 3 Years 4 months
- Worked as a single point of contact for all the UK /US based project when it comes with
- CRM/IM/ Support/Marketing/VOIP etc
- Working with the sales team in managing the pipeline and also sharing feedback to product teams
- Regular meetings with the team and product manager to work on streaming the product globally using a twin model engine concentrating on how to handle
- SMB and Mid-Market upscaling
- Do product demo, onboarding and implementation of solutions
- Work with OPEN API (javascript) to build integration between the systems, and also create workflows
- Created both salesforce and marketing automations for different verticals based on shared requirements
- Knowledge transfer between the team and providing collaterals in respective to the industry
- Providing use case analogy and devise multiple sample outcomes to handle customer success team
- Regular data and use case enrichment to the team 11, Balaji
Pre Sales Consultant
Zoho Corporation
Chennai
10.2016 - 07.2018
- Drove efficiency by creating business processes that shorten the sales cycle and enabled customer self-sufficiency
- Drive revenues by managing the pre-sales technical process and evangelising technology to prospective customers
- Work closely with direct sales to educate prospective customers about ManageEngine this includes, conference calls, presentations, technical evaluations, technical object handling and follow up on all customer related issues
- Work closely with Product
- Management and R&D to develop future product direction and strategy providing valuable input from the "Field" Previous Employers: 1
Senior Pre-sales Engineer
Zoho
Chennai
03.2015 - 10.2016
- For Zoho AD
- Suites:
- Primary Lead conversion, maintain leads and conversion ration provide a valuable contribution to the growth of the organization
- Act as both technical and sales oriented support to the UK & Ireland based clients, to provide an end solution to Active Directory oriented applications Educate the
- Client/team about the GDPR compliance and providing a walk- through Managed all phases of the business development cycle, including demand generation, proposal, development, scoping and estimation
- Integrations of both On-Premise and cloud infrastructure to provide hybrid implementations Established strategy for some of the largest devices manufacturers in the US/UK region thus creating partnership
- Responsible for regional services and support strategy and its execution, partnering with sales
- Leadership with the end game of achieving business goals set for the region
- Pro-actively managed and mitigated escalations and at-risk accounts
- Worked with over 200+ customers to evaluate their solution, security and content architecture Created and delivered compelling sales 4
- ITILV3
Senior Analyst
HCL Technologies
Chennai
06.2014 - 02.2015
- Presentations using industry knowledge, market trends and case studies to clearly communicate the value proposition, Maintained and administered computer networks and environments, including computer hardware, software and applications
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Oversaw installation of software programs and hardware systems to meet requirements
- Improved system by adding new features and infrastructure, enhancing [Result]
- Evaluated and adopted new technologies to address changing needs
- Investigated and addressed system issues to enhance usability and improve functionality
- Boosted information sharing by enhancing interfaces between computer systems
- Managed customer relations by developing effective communications process
- Articulated viewpoints to management and led [Number]projects in [Year]
- Reviewed performance benchmarks and established metrics for future tracking
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Tech Lead
- Vmware, Bangalore, bangalore
- Adhered to established policies and standards to safely complete projects
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues
- Realigned production plans to boost productivity without dramatically increasing costs
- Repaired, upgraded and inspected electronic, electrical and mechanical systems
Technical Support Engineer
Sitel
06.2013 - 06.2014
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues
- Validated adherence to best practices, quality standards and customer specifications
- Used [Software] and [Software] to draft assemblies, models and other technical drawings
- Assessed new engineering designs to verify technical feasibility and compliance with codes and standards
- Developed and actualized policies and procedures to promote occupational health and safety best practices, Nadu
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Helped streamline repair processes and update procedures for support action consistency
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Developed technical designs for customers, consultants and contractors
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Removed malware, ransomware and other threats from laptops and desktop systems
- Analyzed and issues to identify troubleshooting methods needed for quick remediation
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Led support team as level-three supervisor providing assistance to average of [Number] users globally in 24/7 support environment
Education
B.TECH - INFORMATION TECH
Pondicherry University
06.2009 - 08.2013
Skills
LeadershipSalesStrategy
Sales process engineering
API Usage
Analytics & reporting
Business development
Business processes
Solution design
Customer engagement
Technical presentations
Requirements gathering
ITIL framework
Software troubleshooting
Customer service
Certification
1. MCITP (Microsoft Certified IT Professional)
Timeline
Sr Architect, Customer Solutions
Zuper
08.2025 - Current
Lead product consultant
Kovai.co
02.2023 - 07.2024
Sales solution Engineer
Tazapay
10.2021 - Current
Senior Product Consultant
Freshworks
07.2018 - 10.2021
Pre Sales Consultant
Zoho Corporation
10.2016 - 07.2018
Senior Pre-sales Engineer
Zoho
03.2015 - 10.2016
Senior Analyst
HCL Technologies
06.2014 - 02.2015
Technical Support Engineer
Sitel
06.2013 - 06.2014
B.TECH - INFORMATION TECH
Pondicherry University
06.2009 - 08.2013