Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ralf Vincent Pahunang

Gosport

Summary

Compassionate and detail-oriented professional transitioning into nursing, with extensive experience in client-focused roles, staff mentorship, and process improvement. Skilled in communication, problem-solving, and building strong relationships with clients, stakeholders, and colleagues. Eager to apply these transferable skills to deliver high-quality, patient-centered care in a fast-paced healthcare environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front End Associate

Sam's Club
02.2023 - 04.2024
  • Delivered personalized service to clients, demonstrating empathy, active listening, and attention to individual needs.
  • Built and maintained professional relationships with clients and stakeholders through clear communication and reliability.
  • Mentored junior staff in best practices, fostering teamwork and knowledge sharing.
  • Maintained high accuracy and attention to detail in order fulfillment and transaction processing.
  • Adapted to flexible schedules and high-volume demands, maintaining productivity and composure under pressure.

Training Specialist

RealPage Philippines
06.2020 - 04.2022
  • Evaluated program effectiveness and recommended improvements to management, demonstrating analytical skills and a commitment to continuous quality improvement.
  • Adapted instructional methods and materials to meet diverse learning needs, reflecting flexibility and individualized approach to training.
  • Developed and maintained accurate educational materials, manuals, and documentation in compliance with company policies.
  • Applied assessment expertise to identify skill gaps and behavioral issues, designing targeted interventions to support staff development.
  • Collected and analyzed data on program outcomes and participant experiences to guide future planning and process improvement.
  • Coordinated administrative and operational aspects of training programs, ensuring smooth execution and comprehensive documentation.

Trainer Assessor Coach

RealPage Philippines
03.2017 - 06.2020
  • Mentored and supported new staff, fostering skill development, confidence, and overall team productivity.
  • Monitored and assessed participant progress, adapting training plans to meet individual needs and learning styles.
  • Designed and delivered in-person and online instruction, ensuring clarity, engagement, and effective knowledge transfer.
  • Evaluated processes and content to improve training effectiveness, demonstrating continuous quality improvement.
  • Organized and tracked participant progress and attendance, maintaining accurate records and reporting.
  • Identified and leveraged talent to optimize team performance and resource allocation.

Marketing Associate

RealPage Philippines
09.2015 - 03.2017
  • Assisted clients with diverse needs by providing clear, empathetic communication and support, fostering trust and understanding.
  • Maintained accurate, detailed records in compliance with state, local, and federal regulations, demonstrating strong attention to detail.
  • Responded promptly to inquiries and concerns, utilizing active listening and problem-solving skills to achieve resolution.
  • Built and maintained strong relationships with stakeholders, promoting collaboration and confidence in services provided.

Customer Care Representative

Convergys Philippines
03.2014 - 08.2015
  • Provided attentive, empathetic support to a high volume of clients daily, ensuring needs were met with professionalism and care.
  • Responded promptly and effectively to inquiries and concerns, demonstrating strong problem-solving and conflict resolution skills.
  • Educated clients on services and processes clearly, ensuring understanding and satisfaction.
  • Maintained composure and a positive attitude in fast-paced, high-pressure situations.


Medical Sales Representative

Multicare Pharmaceutical Philippines Inc.
04.2013 - 11.2013
  • Partnered with physicians, office staff, and clinical teams, developing strong communication and relationship-building skills within healthcare settings.
  • Delivered clear, accurate product education and presentations, tailoring information to meet the needs of diverse audiences.
  • Demonstrated adaptability by addressing questions, resolving concerns, and providing solutions in a professional manner.
  • Applied analytical skills through market research and strategic planning to support effective decision-making.

Product Application Specialist

Macare Medicals Inc.
11.2010 - 01.2013
  • Collaborated with diverse teams and stakeholders to plan and implement system solutions, demonstrating strong communication and teamwork skills.
  • Delivered clear support and troubleshooting assistance, building trust through patience and problem-solving.
  • Adapted quickly to new processes and applied learning to improve efficiency in a fast-paced environment.
  • Consistently maintained professionalism, respect, and empathy when assisting clients and colleagues.

Education

Bachelor of Science - Nursing

Capitol University
10.2009

Skills

  • Patient & Client-Centered Communication
  • Empathy & Compassionate Care
  • Team Collaboration & Mentorship
  • Problem Solving & Critical Thinking
  • Attention to Detail & Accuracy
  • Adaptability in Fast-Paced Settings
  • Time Management & Prioritization
  • Documentation & Record Keeping

Certification

Basic Life Support

Timeline

Front End Associate

Sam's Club
02.2023 - 04.2024

Training Specialist

RealPage Philippines
06.2020 - 04.2022

Trainer Assessor Coach

RealPage Philippines
03.2017 - 06.2020

Marketing Associate

RealPage Philippines
09.2015 - 03.2017

Customer Care Representative

Convergys Philippines
03.2014 - 08.2015

Medical Sales Representative

Multicare Pharmaceutical Philippines Inc.
04.2013 - 11.2013

Product Application Specialist

Macare Medicals Inc.
11.2010 - 01.2013

Bachelor of Science - Nursing

Capitol University

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Ralf Vincent Pahunang