Overview
Work History
Education
Skills
References
Timeline
Generic
Ralina Dash

Ralina Dash

Bengaluru

Overview

9
9
years of professional experience

Work History

Manager Technical Writing

Walmart Global Technology
Bangalore
01.2022 - Current
  • Spearheaded end-to-end documentation for 10+ AI and cloud-based product teams, delivering comprehensive assets including installation guides, system kits, error references, and UX content.
  • Collaborated closely with Product Managers, Support teams, and end users—actively participating in customer calls to gather insights and align documentation with real-world scenarios.
  • Proficient in using Confluence, DX Editor, Sphinx (restructured Text), Markdown, Git, and JIRA to produce high-quality user and developer-facing documentation.
  • Partnered with Learning & Development teams to design and deliver e-learning modules, including interactive video content and structured training programs.
  • Led content creation for product demos and corporate events—developing presentations, banners, posters, and standees in coordination with cross-functional stakeholders.
  • Contributed to UX writing by crafting micro copy for UI elements such as buttons, field labels, and user flows to enhance clarity and user experience.
  • Managed and mentored a team of four technical writers, overseeing onboarding, performance development, and scaling documentation efforts across multiple product lines.

Sr. Technical Writer cum Business Analyst

Fidelity Information Systems
01.2020 - 12.2021
  • Act as a product owner or be a second voice to the product owner when they are not available but ensure they are kept up to speed and have enough understanding to be able to make decisions.
  • Work with the developers and product owners to document user stories and define the acceptance criteria.
  • Work with the developers to communicate the goals, requirements and agree first draft of prototype on paper before communicating it back to the business to ensure common starting point.
  • Work with developers and product owners to resolve issues as they arise.
  • To help track requirements against priorities, identify gaps and ensure business value focus.
  • Be the first point of contact with developers to review progress, outputs and conduct acceptance tests.
  • To ensure some level of documentation to enable understanding especially business rules that might not be obvious from looking at a working prototype.
  • Enable support activities post implementation.
  • Enable re-use once the project is implemented.
  • Attending all Sprint Planning, Review & Retrospective and DSM meetings in order to understand the product requirement.
  • Aligning the documentation efforts to follow the agile methodology put in place by the Development teams; planning the documentation tasks in accordance with the backlog documents and user stories prepared by the Product Management team; Keeping ready the documentation deliverables in accordance with the sprints of the agile process.
  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
  • Experienced in working from scratch of the product.
  • Writing all the functional documents such as User Manuals, Admin Guides and Error reports.
  • Conducting UI review and product analysis for better prospects.
  • Supporting BA team in requirement analysis.
  • Well versed with the tracking tool like JIRA and Confluence.
  • Editing and proofreading documents such as Installation Guide.
  • Experience in creating animated marketing presentations using PowerPoint and MS Visio.
  • Knowledge on Oxygen tool in creating help files.

Technical Writer, Content Developer, Instructional Designer and MARCOM Specialist

MBB LABS Pvt. Ltd
07.2018 - 12.2019
  • Company Overview: R & D center of Maybank
  • Writing all the functional documents such as User Manuals, Functional Overview and Demo Data Scripts.
  • Editing and proofreading documents such as Installation Guide, Technical Overview, Technical Case Study and Functional Case Study.
  • Proficiency in creating E-learning courses in LMS using Adobe Captivate.
  • Creating videos using Camtasia, Sony Vegas Pro and PowToon.
  • Experience in working with Handbrake, Coral Video Studio and Avidemux.
  • Experience in creating animated marketing presentations using PowerPoint and MS Visio.
  • Beginner in publishing documents using Frame maker and DITA.
  • R & D center of Maybank

Tecnotree Convergence Pvt. Ltd
10.2016 - 06.2018
  • Writing Blogs in-process and HR handouts.
  • Experience in Telecom domain.
  • Experience in working on Agile Methodology.
  • Experience in writing User stories and Error messages.
  • Writing User Manuals and Online Help files.
  • Proficiency in MS Office tools.
  • Proficiency in Rob Help and MS VISIO.
  • Keeping daily updates in JIRA, DMS and Confluence.
  • Proficiency in Proof-reading and formatting as per company style guide guides.
  • Documenting Installation Guides, Operation Manual and Product descriptions for specific products.
  • Experience in Calendar Management.
  • Designing and preparing the reusable documentation components such as style guides, templates, review checklists, audience analysis questionnaires and other guidelines documents.
  • Worked on several projects of different clients as part of a shared horizontal team. Prepared online help files, user manuals, FAQ documents and training manuals.
  • Knowledge on DITA.
  • Knowledge on Mad Cap Flare.

Freelance Writer / HR Business Manager

01.2016 - 10.2016
  • Worked as a Freelance writer.
  • Worked as a HR business manager.
  • Skilled at Microsoft Office using VLOOKUP, Pivot Table and dashboards.
  • Handling the entire Recruitment Team, taking the daily team report to achieve the Target.
  • Handling Pay rolling and conducting joining formalities of the internal & outsourced consultants.
  • Handling up daily Team meeting to cater all the challenges for the work assigned to the team members.
  • Providing weekly and monthly business reports to the management & the business partner.

Education

MBA - HR & Marketing

IPSAR
Cuttack, India
06-2009

Master of Arts - Arts

Utkal University
Bhubaneswar, India
04-2007

Bachelor of Arts - Economics

Sambalpur University
Sambalpur, India
04-2005

Skills

  • Technical writing and documentation management
  • User experience design
  • Agile methodology
  • E-learning development and content strategy
  • Business analysis
  • Customer engagement and stakeholder communication
  • Visual communication
  • Training development and editing

References

References available upon request.

Timeline

Manager Technical Writing

Walmart Global Technology
01.2022 - Current

Sr. Technical Writer cum Business Analyst

Fidelity Information Systems
01.2020 - 12.2021

Technical Writer, Content Developer, Instructional Designer and MARCOM Specialist

MBB LABS Pvt. Ltd
07.2018 - 12.2019

Tecnotree Convergence Pvt. Ltd
10.2016 - 06.2018

Freelance Writer / HR Business Manager

01.2016 - 10.2016

MBA - HR & Marketing

IPSAR

Master of Arts - Arts

Utkal University

Bachelor of Arts - Economics

Sambalpur University

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Ralina Dash