Ralph Gonsalves
Mumbai
Summary
To secure a position in a Growth Oriented Environment where my experience, skills and knowledge can be utilized up to the optimum level.
Overview
17
17
years of professional experience
Work History
Account Specialist II - Banker Support
JP Morgan Chase
10.2019 - Current
- Company Overview: Currently part of Branch Operations Support team.
- Assisting team with quality updates.
Risk Management Analyst (FCC)
JP Morgan Chase
01.2015 - 10.2019
- Assist individual and business customers with fraud concerns on credit cards.
- Assisting the team with new business updates and Value Creation scores.
Senior Customer Relations Advisor
Tech Mahindra Business Services (TECHMBS)
06.2008 - 12.2014
- Service customers for 3 UK.
- Supporting new hires and bottom quartile teams.
Education
Class XII -
MaharashtraSkills
- Certified Development Center Coach
- MS Office
- Quality assurance
- Process improvement
- Training support
- Research proficiency
Extracurricular Activities
Cooking Spending time with family Staying updated with current affairs Learning new skills
Hobbies and Interests
- Reading
- Sports
Projects
Support quality pillar and guide current team with quality updates; supported teams in Tempe, San Antonio and Mumbai as DC Coach.
Languages
- English
- Marathi
- Hindi
Personal Information
- Total Experience: 15 Years 6 Months
- Date of Birth: 06/26/88
- Gender: Male
- Marital Status: Married
Languages
English
Advanced
C1
Marathi
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Account Specialist II - Banker Support
JP Morgan Chase
10.2019 - Current
Risk Management Analyst (FCC)
JP Morgan Chase
01.2015 - 10.2019
Senior Customer Relations Advisor
Tech Mahindra Business Services (TECHMBS)
06.2008 - 12.2014