Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ram Avtar

Operations Manager and Trainer
New Delhi

Summary

Dynamic Territory Manager specializing in operations management and administration, offering over seven years of expertise in language facilitation and communication enhancement. Proven track record in bridging language gaps to improve clarity and service outcomes, complemented by strong skills in active listening and conflict resolution. A steadfast commitment to personalized service and proactive solutions consistently fosters customer loyalty while driving overall business growth. Recognized for team leadership abilities and relationship management skills that contribute to a collaborative and productive work environment.

Overview

8
8
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Territory Manager

Freedom Employability Academy
11.2021 - 10.2024
  • Conducted interviews and evaluations for new candidates applying for Language trainer roles, ensuring a high standard of instructional quality and cultural competence.
  • Maintained enrolment and retention in territory with the help of effective planning.
  • Counseling students and parents face to face and over call.
  • Preparing performance reports of team members using MS Excel and Power BI.
  • Scheduling meetings for improving the performance of team members and the territory.
  • Communicated effectively with customers to identify problems, provided clear solutions, and delivered exceptional support.
  • Assessed and provided feedback on trainers’ lesson delivery, fostering continuous improvement through targeted coaching and professional development.
  • Developed, implemented, and maintained compliance programs, policies, and procedures to align with regulatory requirements and organizational standards.
  • Monitored and assessed regulatory changes and emerging risks, proactively adapting policies to mitigate potential impacts on the program.
  • Oversaw control systems designed to prevent and address violations of internal policies, ensuring a culture of accountability and integrity.
  • Led training sessions on compliance and risk assessment, enabling staff to effectively identify and respond to non-compliance issues and improve overall program effectiveness.
  • Prepared and presented detailed reports on compliance status, risk assessments, and corrective actions to senior management, contributing to informed decision-making and strategic planning.

English Language Trainer

Freedom Employability Academy
04.2017 - 11.2021
  • Led dynamic workshops and training sessions focused on enhancing participants’ interpersonal skills and self-confidence, utilizing interactive activities to promote engagement and learning.
  • Designed customized programs tailored to meet the unique needs of diverse groups, ensuring effective learning outcomes and participant satisfaction.
  • Facilitated discussions and group exercises that encourage open communication, teamwork, and conflict resolution, fostering a supportive environment for personal growth.
  • Provided individualized feedback and coaching, helping participants refine their communication techniques and develop greater self-awareness.
  • Conducted assessments to evaluate participants' progress and the effectiveness of training initiatives, using insights to continuously improve program content and delivery.
  • Stayed current on trends in communication and psychology to enrich training materials, incorporating new techniques and research findings into sessions.

Education

MBA - Finance

Sikkim Manipal University
New Delhi, India
01.2014 - 01.2016

Bachelor of Commerce - Commerce

Sri Aurobindo College, Delhi University
New Delhi, India
07-2013

High School Diploma -

CBSE
New Delhi, India
04.2001 -

Skills

  • Effective communication
  • Focused listening ability
  • Analytical problem-solving
  • Emotional understanding
  • Skilled in resolving conflicts
  • Detail-oriented approach
  • Organizational time strategies
  • Client-centric approach
  • Professional email correspondence
  • Typing proficiency of 40 wpm
  • Proficient in advanced MS Excel
  • Team collaboration
  • Proficient in technology
  • Collaborative teamwork
  • Quickly adjusting to change
  • Logical evaluation

Accomplishments

* Led 3 different teams of 50 employees to ensure timely enrolment, students regularity, and least dropout.

* Recognized with "Best Team Leader", "Employee of the Quarter" multiple times during reconnect meetings.

* Consistently achieved enrolment targets and student retention

* Applied data analysis to improve decision-making and reduce errors.

* Operations Manager : Trained and mentored 50 employees.

* Soft Skills Trainer : Trained 500+ students on soft skills such as communication, leadership & teamwork, problem solving & critical thinking, emotional intelligence, workplace professionalism, and collaboration & interpersonal skills.

* Consistently scored above the benchmark during internal assessments.


Certification

Typing certificate

Timeline

Territory Manager

Freedom Employability Academy
11.2021 - 10.2024

English Language Trainer

Freedom Employability Academy
04.2017 - 11.2021

MBA - Finance

Sikkim Manipal University
01.2014 - 01.2016

High School Diploma -

CBSE
04.2001 -

Bachelor of Commerce - Commerce

Sri Aurobindo College, Delhi University

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Ram AvtarOperations Manager and Trainer