Ram Bisht

• Assisted senior management in daily hotel operations under the Director of Rooms.
• Led front office team in 106-room luxury resort, improving guest and team satisfaction.
• Team Supervision: Conduct shift briefings, assign duties, monitor grooming and punctuality, and ensure team readiness.
• Guest Experience: Oversee VIP, ambassador, and loyalty member arrivals; handle guest feedback and service recovery; ensure delivery of IHG brand standards.
• Operational Oversight: Manage the front desk, concierge, guest relations, club lounge, transportation, and lobby readiness.
• Interdepartmental Coordination: Work closely with Housekeeping, F&B, Sales, and Reservations to ensure seamless operations.
• Revenue & Room Management: Monitor occupancy, room availability, and upselling; support revenue strategies, and group allocations.
• Staff Training and Development: Coach team members, identify training needs, and drive engagement and performance.
• Reporting & Compliance: Review daily reports, track KPIs (GL, GSI, LR), and ensure adherence to safety, audit, and brand compliance.

• I recently completed a task force assignment as Front Office Manager at Crowne Plaza Ahmedabad.
• During this period, I successfully led the front office team, managed daily operations, improved guest satisfaction scores (GL, LR, GSI & Enrollment Efficiency) and ensured smooth coordination across departments. This experience allowed me to step fully into the role of Front Office Manager, and strengthened my leadership and problem-solving skills in a new environment.

Reporting directly to the General Manager and is responsible for assisting senior Management in the overall day to day operations of the hotel.

Ensuring guest service standards must be the benchmark that sets the level to be attained by all Front Office staff.

Successful transition of the property to the ITC brand.

Leading and directing the front office team in a 60-room property while helping to improve overall team and guest satisfaction.

• Opened all OTA channels and made them live for online booking.
• Handling revenue management and inventory management.
• Maximize the financial performance for the rooms division.
• Formulated LSOPs and policies during the pre-opening of the hotel.
• Maintain staffing levels in line with hotel occupancy and productivity.
• Manage and develop all Front Office associates, and provide them with the necessary Reservation Operations online and offline.
• Assist with the daily administrative duties of the hotel.
• Developed an in-house upsell program for the maximization of revenue.
• Ensure associates are up to date with hotel product knowledge, including room types, rates, relative features and facilities, food and beverage outlets, and health club.

• Regular inspections of all sections are conducted to ensure that quality standards are maintained.
• Managed day-to-day operations, along with ensuring quality and standards that met the expectations of customers.
• Night auditing and responsible for making a daily report when on the night shift.
• As a Duty Manager, I demonstrated leadership skills by resolving guest complaints to ensure an outstanding experience for each guest.
• Producing excellent customer service scores and well-trained staff by focusing on management from the lobby.
• Manage and develop all Front Office associates, and provide them with the necessary coaching, counseling, support, and guidance as required.
• Focusing on the Loyalty Program – Radisson Rewards.
• Mentor and develop all members of staff, and assist members in obtaining greater responsibility.
• Developed an in-house upsell program for the maximization of revenue.

• Joined as Front Office Executive in April 2018, and was promoted to Assistant Manager, Front Office, in April 2019.
• Achieving Enrollment Targets (Marriott Bonvoy) and Guest Voice.
• Handling Departmental Training and Rostering.
• Follow the LEARN module of Marriott for handling guest complaints.
• Ensuring room upselling and walk-ins on weekends to maximize room revenue.
• Ensuring the welcome and farewell of VIP and elite guests.
• Conducting Marriott training modules for executives and associates.
• Providing exemplary guest service by being consistent.
• Ensuring that we recognize guests' special occasions for surprise and delight.
• Ensuring proper group billing and closure.
• Training champion for Opera V5.
• Indenting and ordering store requisitions as per the operational requirements.
• Responsible for looking after unsettled PM.
• Night auditing and responsible for making a daily report when on the night shift.

• Responsible for front office shift operations.
• Providing exceptional arrival and departure experience.
• Looking after the inventory of 388 rooms.
• Rooms are controlling.
• Cashiering.
• Departure control to ensure smooth flow of operation.
• Responsible for making indentations for the department.
• Room upselling: Revenue maximization.
• Handling guest complaints.
• Handling group arrival and departure.

• Handling daily check-in and check-out.
• Handling VIP guest movement.
• Handling guest reservations.
• Handling guest calls. Internal and external.
• Responsible for filling out and updating the foreign guest C-Form.
• Responsible for updating guest data in the hotel PMS system. (Opera)
• Handling guest baggage and left luggage.
• Handling guest complaints.
• Revenue maximization by upselling policy for rooms, travel desk.

Enrolling guests in the loyalty program (SPG).

Responsible for filling out and updating the foreign guest C-Form.

Responsible for updating guest data in the hotel PMS system. (Opera)

Handling guest baggage and left luggage.

Handling guest calls. Internal and external.

Assist the Club Lounge team during happy hours.

Successfully completed industrial training in all four major departments (Front Office, Housekeeping, and F&B Department) for six months.