RAM DHIRYAN

At Calibehr Pvt. Ltd (SBI Cards), India, I served as a Sales & Service Trainer in Learning & Development department for approximately 3 years. My primary responsibilities included:

• Facilitating New Hire Orientation for product and policy knowledge of SBI Credit Card

• Driving the productivity Enhancement of the New Hires based on their daily performance

• Handle the Training Team in my Supervisor's absence effectively in terms of training coverage & reporting

• Strategies discussion with the stakeholders and work on POA to increase the performance of the patch

• OJT (On Job Training) with New Hire & Vintage Candidates

• Maintaining rapport with stakeholders in terms of Productivity & Training

• Conduct a Back Check Call Audit & Share Areas of Improvements

• Maintain the Training dashboard & RCA

• Working on Learning Management System for building product knowledge and evaluation

As a Freelance Trainer at Core Telecom, I worked closely with the collections team to develop and deliver training programs for new and existing employees. My role involved conducting in-person and virtual training sessions, creating training materials, and continuously evaluating and improving the training program. I was able to effectively train and mentor employees to improve their collection strategies and achieve their targets.

• Designed and delivered training programs for collection team
• Enhanced team productivity through customized training methods
• Collaborated with Team Leaders to identify training needs
• Created engaging training materials using multimedia tools
• Monitored and evaluated trainee progress and provided feedback
• Advise on effective communication strategies with debtors, addressing disputes, and avoiding legal issues

As a Team Leader at Travel Retail Services Pvt. Ltd. (RELAY) in India, I was responsible for leading a team of sales & Service associates and ensuring the smooth operations of our retail store.

• Supervised team of sales associates

• Implemented effective sales strategies

• Conducted regular training sessions for staff

• Monitored inventory and restocked products

• Responsible for productivity & sales targets for Individuals and locations as well

• Collaborate with cross-functional team, including marketing & product development

• Reduced operating costs by 10% through improved staff scheduling