Ram Dwivedi
New Delhi
Summary
Cybersecurity professional with expertise in PKI architecture, SSL/TLS configuration, and incident response. Skilled in certificate lifecycle management, secure authentication workflows, and cybersecurity best practices. Fluent in Russian, Spanish, and German for global client coordination.
Overview
3
3
years of professional experience
10
10
Certifications
Work History
Cybersecurity & PKI Support Analyst (Russian)
GMO GlobalSign India
New Delhi
06.2025 - Current
- In-depth understanding of enterprise PKI architecture, including offline root CA, multi-tier subordinate CA hierarchy, CRL/AIA publishing, role separation, audit policy configuration, and high‑availability CA deployments.
- End‑to‑end certificate lifecycle management across distributed environments, including SCEP/NDES enrollment, autoenrollment GPO, custom templates, SAN management, and automated renewal pipelines.
- Expertise diagnosing PKI issues using Certreq, Certutil, PKIView, event tracing, OCSP revocation validation, and CA database analysis.
- Strong background in ADCS components—NDES, CEP/CES, OCSP responders, CP/CPS policy alignment, KSP/CSP interactions, RA/DA roles, and smartcard/UPN mapping.
- Integration of SSL/TLS certificates across multi-platform infrastructures including IIS, Apache, NGINX, Tomcat, WebSphere, F5, Cisco ASA, Palo Alto, VPN appliances, and identity services (802.1X, RADIUS).
- Skilled in HSM integration (Gemalto/SafeNet) for key generation, CA key protection, PIN policies, and PKCS#11 operations.
- Strong command of cloud-native PKI using Azure Key Vault, Managed HSM, AWS ACM, CloudHSM, IAM certificate services, and hybrid trust architectures.
- Proficient in REST API–based certificate automation leveraging CLM orchestration, JSON workflows, token-based authentication, and certificate metadata governance.
- Hands-on experience with modern CLM (Keyfactor Command, Venafi Control Plane, AppViewX) for enterprise discovery, issuance governance, policy enforcement, expiration monitoring, and automated remediation.
Technical Support - Associate
Tech Mahindra
Noida
09.2024 - 05.2025
- Created and customized dashboards and reports to enhance visibility into ticket volumes, SLA performance, and overall team productivity.
- Supported ITSM modules such as Incident, Request, and Change Management by monitoring ticket queues and ensuring timely and accurate updates.
- Configured, monitored, and maintained critical production systems while ensuring operational compliance and efficiency.
- Developed ServiceNow dashboards and reports to help teams track incidents, service requests, and key performance metrics, improving transparency and daily operational visibility.
Network Analyst
HCL Tech - Smartbrains
Noida
08.2022 - 03.2023
- Managed Cybersecurity Incident Response activities, including triage, investigation, and resolution of incidents affecting system availability.
- Performed detailed root cause analysis for service outages, login failures, and configuration-related disruptions across enterprise environments.
- Monitored alerts and logs to identify potential security threats and misconfigurations.
- Followed ITIL-based Incident Management processes for accurate incident classification and timely escalations.
- Coordinated with cross-functional teams during high-impact incidents to ensure prompt containment and restoration of services.
Education
Bachelor of Technology - Computer Science & Engineering
07-2022
CGPA: 8.72/10
Online Learning & MOOC Certifications- Enhancing Soft Skills and Personality (NPTEL) – Gained strong interpersonal skills, teamwork strategies, and professional communication techniques.
- Emotional Intelligence (NPTEL) – Developed improved self-awareness, empathy, conflict management, and workplace relationship-building skills.
- Introduction to Industry 4.0 and Industrial Internet of Things (NPTEL) – Learned the fundamentals of IIoT, smart manufacturing, cyber‑physical systems, and digital transformation.
- Developing Soft Skills and Personality (NPTEL) – Improved leadership, problem‑solving, time management, and presentation abilities.
- Patent Law for Engineers and Scientists (NPTEL) – Gained understanding of intellectual property rights, patent filing process, and innovation protection frameworks.
- Speaking Effectively (NPTEL) – Strengthened public speaking, verbal clarity, audience engagement, and professional presentation delivery.
Skills
- PKI architecture management
- Certificate lifecycle oversight
- SSL/TLS configuration
- Incident response analysis
- HSM integration
- ServiceNow and Salesforce operations
- API troubleshooting and cryptography
- Cybersecurity practices
- ITIL framework application
Languages
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
German
Elementary (A2)
A2
Spanish
Elementary (A2)
A2
Certification
ISC2 - Certified in Cybersecurity
Timeline
Cybersecurity & PKI Support Analyst (Russian) - GMO GlobalSign India
06.2025 - Current
Technical Support - Associate - Tech Mahindra
09.2024 - 05.2025
Network Analyst - HCL Tech - Smartbrains
08.2022 - 03.2023
Dr. A. P. J. Abdul Kalam Technical University - Bachelor of Technology, Computer Science & Engineering