Dynamic A+ Qualified Professional with a robust background in diverse industries, including telecom, banking, travel, and government emergency response systems. Expertise in proactive planning and the adoption of emerging trends to meet industry demands, driving organizational objectives and profitability. Proven ability to enhance customer relationship management through exceptional interpersonal and analytical skills while setting quality standards that ensure superior customer experiences. Committed to operational excellence by leading teams, identifying training needs, and implementing process improvement strategies to maximize efficiency and productivity.
Quality Management
A result oriented professional with 17 years of experience in Quality, Process Enhancement, CRM and Vendor Management. Adept in providing suggestions and solutions to improve quality of services by deploying industry standard quality framework.