Ram Kishor Singh

• Warehouse Management: Supervising and managing daily warehouse operations to ensure efficient handling of inventory and timely fulfillment of orders.
  Implementing inventory control measures to optimize stock levels and minimize discrepancies.
  Overseeing receiving, storage, and dispatching of goods, ensuring adherence to safety and quality standards.
  Collaborating with procurement and logistics teams to streamline supply chain processes.
  
• Last Mile Operations: Planning and coordinating last-mile delivery logistics to achieve on-time delivery targets.
  Managing a team of delivery personnel, ensuring routes are optimized for efficiency and customer satisfaction.
  Monitoring delivery performance metrics and implementing continuous improvement initiatives.
  Resolving customer inquiries and complaints related to delivery issues promptly and professionally.
  
• Leading and motivating warehouse and delivery teams to maintain high performance standards and foster a positive work environment.
  Conducting training sessions to enhance team members' skills in warehouse operations, safety protocols, and customer service.
  Implementing performance evaluation and feedback mechanisms to drive team productivity and development.
  Identifying opportunities to reduce operational costs while maintaining service levels through process improvements and resource optimization.
  Implementing best practices in inventory management, order picking, and packing to minimize turnaround times and enhance operational efficiency.
  Monitoring and analyzing key performance indicators (KPIs) to track operational performance and make data-driven decisions.
  Ensuring compliance with regulatory requirements and company policies in warehouse and delivery operations.
  Participating in strategic planning sessions to align warehouse and delivery operations with company goals and initiatives.
  

• As a department manager accountable for outbound and Inbound logistics
• Managing daily, end-to-end operations
• Executing inbound and outbound operations, coordinating physical and virtual workflows, or flow of orders and materials to ensure products are Dispatch on time to meet customer delivery promise
• Profile Summary Driving performance management of team members
• Preparing and implementing training and development plans for associates
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement
• Consolidate information from different sources to determine daily load plan requirements for the facility, then adjust and execute accordingly
• Communicate with internal and external suppliers using all communication channels available
• Report and escalate systemic issues to management as necessary and in a timely manner
• Participate in initiatives to ensure Safety and Operational Excellence
• Identify, address, and resolve safety hazards within the Fulfillment Center
• Fully understand processes and daily goals and make recommendations to improve performance
• Perform administrative duties, and additional functions, as needed and determined by management
• Support and work in all areas of the Fulfillment Center as required and as determined by site management.

• Last mile operation, Accountable for overall Hub operation, Promptly and effectively manage customer escalation, SOP adherence always and compliance with service level agreement, Tracking On time delivery & Damage free delivery, ABP and Route planning and Cost optimization.
• Managed staff scheduling efficiently to ensure adequate coverage during peak periods without compromising service quality or employee satisfaction.
• Improved on-time delivery rates with diligent supervision of loading and unloading activities.
• Collaborated with other departments such as purchasing or transportation planning teams to optimize cross-dock operations holistically.

• Bajaj Auto Pvt Ltd
• 2013 Logistics (Officer) From August 2016 - August 2017 Working in TCI- Supply Chain Solution - Looking after logistics and Outbound operations of Bajaj Auto Ltd
• Volkswagen India Pvt Ltd.-Logistic (Executive) Since August 2017 Working in TCI-Supply Chain Solution - Looking after logistics and Outbound operations of Volkswagen
• Tata Motors Pvt Ltd (Executive) Since June 2019 Working in TCI-Supply Chain Solution - Looking after the logistics, Rail and Outbound operations of Tata Motors Ltd

Key Result Areas:

• As a KAM (Key Account Manager), handling projects of Skoda & Tata OBL (Export, Import & Domestic) and Tata Railway operation efficiently monitoring
• Handling Customers KPI which is linked with our company SOB (share of business)
• Focus on KPI and maintain it in terms of Quality, Safety, Productivity, Cost, and Customer Satisfaction
• SOB Played crucial role in capturing and maximizing SOB
• Handling team members to execute effectively & smoothly all the KPIs and Current Projects being in progress
• Motivating and monitoring team members to ensure efficiency in operation and help them to achieve their individual targets
• Tracking all the KRAs and their existence Rail Operation Allotment of rakes from designated Railway siding, Auto Loader NMG rakes placement for transportation of wagon to Pan India & Bangladesh
• Movement planning and allocation of outward rakes from designated siding to different destinations for DAP through NMG rakes
• Close Coordination with railway control rooms, Divisional and zonal operations staff for tracking of rakes
• Obtaining permissions from various railway authorities and documentation as and when required
• Distribution Planning Outbound Logistics Warehouse Management Vendor Management Rail Transportation NMG rakes availability and movement control and timely evacuation and placement
• Coordinate with all other departments like Shipping teams at corporate level for railway related issues
• Logistics: Devising efficient Logistics Management System to ensure delivery of the Cars/Bikes as per committed timelines and cost
• Handling Route Set Up for the Long Route Vehicles & Ensuring the accuracy of Logistics Related Documents
• Managing effective & efficient costing system resulting in cost reduction, business process and procedures for improving performance
• Vendor & Fleet Management: Co-ordination on daily basis about fleet requirement and priority movement
• Monthly Vendor payments and uploading the same in ERP for record purpose
• Sharing of fleet efficiencies and identification of reasons for variance, if any
• Coordination of freight payments claims etc
• With accounts
• Route mapping and lead computation/ Validation.