RAM KUBER PANDEY
Branch Manager
Basti,UP
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-driven and customer-focused professional with 14 years of experience in insurance, retail banking, sales, and recruitment. Demonstrated success in managing daily operations, leading teams, increasing branch profitability, and maintaining high levels of customer satisfaction. Skilled in financial advising and team development. Seeking a challenging leadership role to leverage financial expertise and strategic mindset in driving branch growth and ensuring client success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Shriram Life
08.2024 - Current
- Leading branch operations, supervising 10+ staff in sales, customer service, and policy issuance
- Increased monthly premium collection by 20% through focused sales planning and client engagement
- Handling escalations, improving service turnaround time, and maintaining a 95% customer satisfaction rate
- Coordinating recruitment drives and mentoring newly hired agents and sales officers
Deputy Manager
ICICI Bank
07.2023 - 06.2024
- Managed deposit portfolios (savings, current, FDs) for 600+ retail and HNI clients
- Exceeded quarterly sales targets consistently by cross-selling personal loans, credit cards, home loan and all 360
- Delivered financial counselling to clients, focusing on digital banking and investment options
Senior Sales Manager
HDFC LIFE
05.2017 - 05.2023
- Led a team of 40+ mentor /financial consultants to sell life insurance and investment-linked plans in Basti region
- Achieved annual premium collection targets worth ₹1.2 crore (approx.) consistently for 3 years
- Recruited, trained, and motivated insurance advisors under IRDAI guidelines
- Collaborated with banks for bank insurance tie-ups and relationship building
- Designed territory-specific marketing strategies, resulting in 30% YoY policy growth
Operation Manager (Sales)
Security Skills Council of India
01.2014 - 03.2017
- Oversaw operations for skill development programs in North India
- Managed training centers, enrollment targets, and placement partnerships
- Coordinated recruitment of trainers and administrative staff for 15+ locations
- Reported project KPIs to ministry and stakeholders on monthly basis
Recruitment Officer
Security Skills Council of India
03.2010 - 12.2013
- Recruited over 1,000 candidates for vocational and security training programs
- Liaised with industry partners to secure placements for trainees
- Handled end-to-end recruitment life cycle including candidate screening, interviews, and offer roll-out
- Organized campus drives and awareness campaigns in rural areas and urban areas
Education
Post Graduate -
01.2011
Graduation -
01.2008
Skills
- Finance
- Tally
- MS Excel (Advanced)
- Core Banking Solutions (CBS)
- CRM and Sales Tracking Software
- Sales and Recruitment
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Certification
- Certified Information Security Awareness - ICICI Bank
- Foundation course in Anti Money Laundering and KYC - ICICI Bank
- Customer Experience (CX) in Industry 4.0 - Udemy
- Microsoft Excel 2013 (Advance: Master Spreadsheet) - Alison
- Data Analysis with tables and PivotTable in MS Excel 2013 - Alison
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Accomplishments
- Grew new accounts 10% in only 2months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved employee satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Excel
TALLY
Interests
INVESTING
READING FINANCE BOOKS
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPaid sick leavePersonal development programsTimeline
Branch Manager - Shriram Life
08.2024 - Current
Deputy Manager - ICICI Bank
07.2023 - 06.2024
Senior Sales Manager - HDFC LIFE
05.2017 - 05.2023
Operation Manager (Sales) - Security Skills Council of India
01.2014 - 03.2017
Recruitment Officer - Security Skills Council of India
03.2010 - 12.2013
Gorakhpur University - Graduation,
Sampurnanand Sanskrit Vishwavidyalaya - Post Graduate,
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