RAM KUBER PANDEY
Lucknow,UP
Summary
Results-driven and customer-focused professional with over 10+ years of diverse experience in insurance, retail banking, sales, operations and recruitment. Proven track record in managing daily operations, leading high-performing teams, and enhancing branch profitability while ensuring exceptional customer satisfaction. Expertise in financial advising and team development complements a strategic mindset focused on driving growth and fostering client success. Committed to delivering outstanding service and exceeding expectations, inspiring staff loyalty through effective leadership and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Shriram Life
08.2024 - Current
- Leading branch operations, supervising 8+ staff in sales, customer service, and policy issuance
- Increased monthly premium collection by 20% through focused sales planning and client engagement
- Handling escalations, improving service turnaround time, and maintaining a 95% customer satisfaction rate
- Coordinating recruitment drives and mentoring newly hired agents and sales officers
Deputy Manager
ICICI Bank
07.2023 - 06.2024
- Managed deposit portfolios (savings, current, FDs) for 600+ retail and HNI clients
- Exceeded quarterly sales targets consistently by cross-selling personal loans, credit cards, home loan and all 360
- Delivered financial counselling to clients, focusing on digital banking and investment options
Senior Sales Manager
HDFC LIFE
05.2017 - 05.2023
- Led a team of 40+ mentor /financial consultants to sell life insurance and investment-linked plans in Basti region
- Achieved annual premium collection targets worth ₹1.2 crore (approx.) consistently for 3 years
- Recruited, trained, and motivated insurance advisors under IRDAI guidelines
- Collaborated with banks for bank insurance tie-ups and relationship building
- Designed territory-specific marketing strategies, resulting in 30% YoY policy growth
Operation Manager (Sales)
Security Skills Council of India
01.2014 - 03.2017
- Oversaw operations for skill development programs in North India
- Managed training centers, enrollment targets, and placement partnerships
- Coordinated recruitment of trainers and administrative staff for 15+ locations
- Reported project KPIs to ministry and stakeholders on monthly basis
Recruitment Officer
Security Skills Council of India
03.2010 - 12.2013
- Recruited over 1,000 candidates for vocational and security training programs
- Liaised with industry partners to secure placements for trainees
- Handled end-to-end recruitment life cycle including candidate screening, interviews, and offer roll-out
- Organized campus drives and awareness campaigns in rural areas and urban areas
Education
Post Graduate -
Sampurnanand Sanskrit Vishwavidyalaya
Varanasi, India12-2011
Postgraduate Diploma - Insurance
Manipal Academy of Higher Education
Bengaluru, India05-2018
Graduation -
Gorakhpur University
01.2008
Skills
- QuickBooks experience
- Expert in risk management
- Business development expertise
- Sales professional
Certification
- Certified Information Security Awareness - ICICI Bank
- Foundation course in Anti Money Laundering and KYC - ICICI Bank
- Customer Experience (CX) in Industry 4.0 - Udemy
- Microsoft Excel 2013 (Advance: Master Spreadsheet) - Alison
- Data Analysis with tables and PivotTable in MS Excel 2013 - Alison
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Timeline
Branch Manager
Shriram Life
08.2024 - Current
Deputy Manager
ICICI Bank
07.2023 - 06.2024
Senior Sales Manager
HDFC LIFE
05.2017 - 05.2023
Operation Manager (Sales)
Security Skills Council of India
01.2014 - 03.2017
Recruitment Officer
Security Skills Council of India
03.2010 - 12.2013
Graduation -
Gorakhpur University
Post Graduate -
Sampurnanand Sanskrit Vishwavidyalaya
Postgraduate Diploma - Insurance
Manipal Academy of Higher Education
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