Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

RAM KUMAR

Vadodara

Summary

Experienced Banker with strong mathematical skills and a devotion to customer Service. Highly adept in banking transactions, bringing worth a proven track record of client satisfaction. A strong team member with the ability to work independently, as well as within a division.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Banker

Yes bank Ltd
Vadodara
05.2023 - Current
  • M AY 2 023
  • Managing customer accounts and providing customer service, resulting in business generation
  • Prepared and presented reports to management, Providing insights into the Bank performance ’ Develop a portfolio of financial products that generated an additional Revenue
  • Implemented risk management strategies to ensure compliance with regulations
  • Conducted reviews of customer profiles and transactions to ensure compliance with AML and KYC regulations
  • Explained account features and services to customers, resulting in increase in account openings.
  • Followed operational standards, promoting security, risk management and compliance.
  • Perform the required KYC screening on clients by documenting and corroborating the information obtained on the client as required by the KYC procedures.
  • Analyze client data, documentation and negative news in order to determine the client risk profile as established under the firms KYC procedures
  • Collaborate with the Client Onboarding Team
  • Be responsible for reviewing and ensuring the required AML/KYC Regulatory requirements are met

Customer Service Officer

Axis Bank Ltd
Vadodara
06.2020 - 05.2023
  • JUNE 2020
  • M AY 2 023 ’ Excellent at building rapport with both Existing and potential customers in order to ensure their satisfaction with the company Service and Foster loyalty
  • Understand process of cheque returns, both inward and outward
  • Identifying Clients need and offering suitable product solutions
  • Providing clients with prompt responses to Service issues or queries in a professional manner, that consistently Exceeds clients Expectations
  • Management of front desk as a customer Service officer as well as teller of the branch
  • Handling customer (queries and giving the solution within the TAT and attention to the details
  • Cross Selling ov third party products like live insurance, general insurance, mutual funds etc.
  • Also doing CASA, loans etc
  • Doing outward remittances transactions.
  • Establish the client’s information and ownership hierarchy
  • Understand the regulatory status and business conducted by the client
  • liaise with Sales for required documents.
  • Review all KYC entries / records and liaise with the on-boarder for any issues or questions
  • Conduct due diligence research on current and potential clients, entities.
  • Fulfill various research requests including news runs, preliminary background inquiries.
  • Updating procedures as and when needed.

Representative

Concentrix services India Pvt Ltd
Vadodara
11.2018 - 07.2019
  • Vadodara
  • N OV EMBER 2018
  • JU LY 2 019 ’ Analy'ing Customers financial transaction
  • Identifying problems ov the customers like dispute related to credit card transaction
  • Providing solution and result oriented Services which leads to customer satisfaction.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Consistently met daily performance goals set by management team members.
  • Critical cases to be handled with attention to details.

Education

PG DIPLOMA - Banking Services

Amity University
Noida
06-2020

Bachelor of Engineering - Electronics And Communication Engineering

Parul Institute of Engineering And Technology
Vadodara
06-2015

12th - Science

Kendriya Vidyalaya AFS Makarpura
VADODARA
05-2011

10th -

Kendriya Vidyalaya AFS Makarpura
VADODARA
05-2009

Skills

  • Communication- proficient in English
  • Microsoft Office
  • Adaptability
  • Aml & kyc
  • Regulatory Compliance
  • Branch Operations
  • Portfolio Management
  • Customer Service
  • Ability to work in a Team
  • Interpersonal Skills
  • Attention to details

Accomplishments

  • Rewarded with trophy on doing life insurance and general insurance.

Certification

IIBF- AML & KYC MARCH 2023

NISM V-A MUTUAL FUNDS DISTRIBUTION

SP CERTIFICATION

Timeline

Personal Banker

Yes bank Ltd
05.2023 - Current

Customer Service Officer

Axis Bank Ltd
06.2020 - 05.2023

Representative

Concentrix services India Pvt Ltd
11.2018 - 07.2019

PG DIPLOMA - Banking Services

Amity University

Bachelor of Engineering - Electronics And Communication Engineering

Parul Institute of Engineering And Technology

12th - Science

Kendriya Vidyalaya AFS Makarpura

10th -

Kendriya Vidyalaya AFS Makarpura

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