Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ram Kumar

Ram Kumar

Abu Dhabi

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level MANAGER position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar and Restaurant Manager

SWAGATH BAR
06.2023 - 01.2025
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.

Supply Chain Manager

QUICK MOOD CAFE
05.2021 - 04.2023
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Oversaw demand planning, purchasing, and logistics.
  • Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
  • Enhanced inventory accuracy with the implementation of a robust cycle counting program.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.

Taxi Cab Driver

National Taxi
03.2020 - 04.2021
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Executed precise navigation using GPS systems to optimize routes and minimize travel time.
  • Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.

Catering and Events Manager

Spinneys LLC
12.2018 - 01.2020
  • Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
  • Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
  • Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.

Catering Supervisor

Abu Dhabi National Hotel
12.2015 - 11.2018
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
  • Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
  • Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.

Head Waiter

Accuro Specialist Support Services
12.2013 - 10.2015
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Education

MBA - Hotel Management

MERIT SWISS ASIAN SCHOOL OF HOTEL MANAGEMENT
OOTY
06-2012

Bachelor of Science - CATERING TECHNOLOGY

SHEVAROYS COLLEGE OF HOTEL MANAGEMENT
YERCAUD
06-2008

Skills

  • POS systems proficiency
  • Punctuality
  • Hygiene practices
  • Guest relations management
  • Supplier relationship management
  • Event design
  • Food storage
  • High volume dining
  • Employee training
  • Team leadership and supervision
  • Menu presentation
  • Food safety compliance
  • Food service
  • Warehouse management
  • Deadline management
  • File management
  • Supply chain distribution
  • Catering supervision
  • Cost control
  • Inventory control and record keeping

Certification

  • HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations
  • UAE -MANUAL- Driver's License

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Telugu
Elementary (A2)
Hindi
Beginner (A1)
Malayalam
Elementary (A2)

Timeline

Bar and Restaurant Manager

SWAGATH BAR
06.2023 - 01.2025

Supply Chain Manager

QUICK MOOD CAFE
05.2021 - 04.2023

Taxi Cab Driver

National Taxi
03.2020 - 04.2021

Catering and Events Manager

Spinneys LLC
12.2018 - 01.2020

Catering Supervisor

Abu Dhabi National Hotel
12.2015 - 11.2018

Head Waiter

Accuro Specialist Support Services
12.2013 - 10.2015

MBA - Hotel Management

MERIT SWISS ASIAN SCHOOL OF HOTEL MANAGEMENT

Bachelor of Science - CATERING TECHNOLOGY

SHEVAROYS COLLEGE OF HOTEL MANAGEMENT

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