Ram Kumar Gopisetti

Accomplished IT Operations and Support Specialist with a proven track record in enhancing system monitoring, optimizing alert management, and leading high-performing teams. Demonstrated expertise in

• Application Monitoring & Optimization: Successfully onboarded multiple applications for monitoring by collaborating with internal teams and stakeholders. Implemented strategies that significantly reduced alert volumes, enhancing system reliability and performance.
• Integrated Network & Site Connectivity Monitoring : Led the deployment of an integrated monitoring framework for WAN/LAN performance (bandwidth, latency, packet loss), power systems, and LTE/broadband modems. Established baselines and automated threshold alerts to enable proactive issue detection and rapid incident resolution—aligning with industry standards for reliability and high availability
• Certificate Lifecycle: Dramatically reduced major incidents related to certificate expirations by implementing structured monitoring and renewal processes, leveraging proactive follow-ups, automated alerts, and periodic compliance checks. This mirrors best practices, where organizations using proactive lifecycle management observe up to 50% fewer outages and 30% faster incident responses.
• Quality Assurance: Conducted regular audits—weekly and bi-monthly—to ensure ticket quality consistently exceeded 90%, maintaining high standards in issue resolution, and customer satisfaction.
• Team Leadership: Supervised team performance through monthly evaluations and regular one-on-one engagements, fostering a culture of continuous improvement and operational excellence.
• Recognition & Awards: Best Employee' across multiple organizations for introducing proactive ideas and implementing process improvement strategies that led to measurable enhancements in operational efficiency.

• Routing & Switching:
• Implementation of Vlans, VTP, ACL’s
• Knowledge of Routing protocols RIP and Implementation of EIGRP, OSPF, BGP
• Implementation of Redundancy protocols HSRP, VRRP, GLBP
• Configuring and troubleshooting of IPSEC, GRE, DM VPN
• Implementation of AAA, Natting (Static, Dynamic, PAT).
• Configured Ether channel.
• Knowledge on functions and operations of the Spanning Tree protocols.
• Configured STP security mechanisms (i.e., BPDU Guard, BPDU Filtering, Root Guard).
• Implementing and troubleshooting VLANs (e.g., Native, Default, Static and Access).
• Configured VLAN trunking (i.e., IEEE 802.1Q and ISL).
• ASA
• Configuring and troubleshooting of IPSEC VPN, GRE Over IPSEC, DM VPN
• Firewalls - Cisco ASA 55xx & Cisco Fire Power Threat Defense.
• BOX Level & Interface Level & ISP Level Redundancy

• CCNA Certified
• ITIL V3
• AWS - Cloud Fundamentals
• Azure Fundamentals

Languages Known: English, Telugu, Hindi

• Dynatrace
• Logic Monitor
• Splunk
• ServiceNow
• NetBrain