Overview
Work History
Education
Skills
Timeline
Generic

Ram Manohar

Manager-VIP Team - International Operations
Bangalore,KA

Overview

13
13
years of professional experience
2
2
Languages

Work History

Manager- VIP Customers- International Operations

Schneider Electric Pvt Ltd.
01.2015 - Current
  • At Present I am providing excellent customer support to VIPs customer of SE like - HPCL, Netmagic (NTT), BPCL, Ramco Cement, Reliance Jamnagar, MARS International and many more.
  • I receive request from customer over - Emails, chat and Over the SE Toll Free call.
  • Requests related to Technical, New Sales, breakdown of the product, Order Execution, Project Execution and Order Delivery and Materials short supply which comes under CR request all these customer requests I use to provide with the help of internal stakeholders & reply back to customer through all channels.
  • Products related to all BUs - Secure Power, Power Products, Power Systems, Digital Energy & Industrial Automation.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Deputy Manager - Enterprise Customer Support

Schneider Electric Pvt Ltd.
03.2012 - 01.2015
  • In this job role, my job responsibilities were supporting Enterprise customer like - HPE, HDFC Bank Ltd., Reliance Retail & CBEC-customs.
  • Providing support to customer over the Phone and EMAILs.
  • Receive request from customer and register the case in bfo and assign the case to engineers including case follow up & reply back to customer with the case status.
  • And, support only for Secure Power products.
  • Issues related to back up and failure of the products.
  • Co-ordination with SE Engineers and Service Partners and supply chain team for arranging the replacement at customer site.

Executive Assistant

Schneider Electric Pvt Ltd.
02.2011 - 03.2012
  • I joined SE on 25th February 2011 and my job responsibilities was to take customer call over the Toll Free.
  • And, to listen customer concerns related to SE products and show empathy over the call and register the case in system and provide CASE ID to customer.
  • In this job profile - I learnt patience, customer concerns & customers anger and politely provided the resolution to customer.
  • Also, handled the escalation of customer with related to their product failure issues and to convince the customer.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

M.S Ramaiah Institute of Technology
Bangalore, India
04.2001 -

Skills

Schedule Preparation

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Timeline

Manager- VIP Customers- International Operations

Schneider Electric Pvt Ltd.
01.2015 - Current

Deputy Manager - Enterprise Customer Support

Schneider Electric Pvt Ltd.
03.2012 - 01.2015

Executive Assistant

Schneider Electric Pvt Ltd.
02.2011 - 03.2012

Bachelor of Engineering - Electrical And Electronics Engineering

M.S Ramaiah Institute of Technology
04.2001 -

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Ram ManoharManager-VIP Team - International Operations