Ram Santhosh
Hyderabad
Summary
- More than three years of professional experience in IVR testing with sound knowledge of QA process and test methodologies
- Comprehensive knowledge of software testing, Software Development Life Cycle, and IVR manual testing methodologies
- Well-versed in the working principles and applications of advanced interactive voice respond systems
- In-depth knowledge of standard software development methodology assessments and software testing tools
- Attention to detail with abilities to manage time and analyze detailed business requirements
- Possess excellent communication skills with ability to work cooperatively with multiple cross function teams
Overview
3
3
years of professional experience
Work History
IVR QA Tester
Tata Consultancy Service (TCS)
Hyderabad
06.2021 - Current
- Developing and implementing the tests scenarios according to business requirement.
- Performing all tests in accordance to technical requirements.
- Evaluated and interpreted design specification for tests.
- Prepared and analyzed IVR test scripts.
- Designed test plans and test cased according to IVR documents.
- Assisted in development of automated test scripts for IVR.
- Preparing test data using my SQL
- Testing behavior of IVR systems to assist callers
- Testing voice quality and voice recognition functionality of IVR Systems
Education
B Tech - Computer Science
Vasireddy Venkatadri Institute Of Technology[VVIT
06-2021
Skills
- Platforms: windows,IVR (DTMF, NG Speech, RCE)
- Testing Tools: Cyara,Vatis,Qtest,BOSS,QWS,SOAP UI,ALM, SQL Server
- Bug Tracking Tools: JIRA, Quality Center/ALM
- SDLC Methodologies: Agile
Objective:
Hands-on experience in testing IVR technology with extensive knowledge of IVR applications, testing procedures, and tools. Looking for a responsible position as an IVR tester to help the organization serve customers better and with efficiency.
Timeline
IVR QA Tester
Tata Consultancy Service (TCS)
06.2021 - Current
B Tech - Computer Science
Vasireddy Venkatadri Institute Of Technology[VVIT
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