RAM SHITOLE
Hotelier
Vadodara
Summary
Results-driven hospitality leader with 13+ years of experience in F&B operations, banquet sales, and large-scale event management. Proven track record in driving revenue growth, optimizing costs, and enhancing guest satisfaction. Strong expertise in strategic planning, team leadership, and luxury service delivery.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Associate Director of Catering
Courtyard by Marriott
10.2022 - Current
- Manage entire F&B Operation (Event facilities/Restaurant/Banquets)
- Identify & train colleagues on Brand Standards & Service related issues.
- Menu Engineering/Standard recipe formulation.
- Manage Staffing (including Casual/agency)/Payroll.
- Co-coordinating with various staff for different dept. serve a liaison between departments and operating units in resolution of day to day operations.
- Regularly update and maintains customer data base.
- Phone call follow-ups and post sales activities.
- Providing assistance clarification to customer and addressing the queries.
- Customer retention recovery activities
- Meeting the prospective clients and facilitating business conversations
- Ensure team membersadopt positive customerapproach.
- Handling Advertising, such as preparing the adverts for the newspapers, leaflets.
- Inventory of the properties to make sure that everything is in propermanner and conditions.
- Devising and implementing new strategies to help improve the efficiency and productive of the organization
- Public relation and telemarketing
- Supervision of all F&B operation on the premises, liaison with Outlet Supervisors, Executive Chef, and all H.O.D.
- Staff Training and maintaining standard. Working on menus, costing and coordinating with all F&B Outlets.
- Prepare duty rosters and supervise the discipline and conduct of the staff.
- Ensure proper communication within the department by conducting regular meeting with the staff.
- Search and test new techniques and products in the market.
- Maintaining regular inventory and checking of furniture, linen, uniform, equipment in the premises.
- Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials.
- Check the reports, files, registers maintained in the department.
- Supervision of Laundry (Linen & Staff Uniform).
- Coordination of Outsourced Laundry.
- Handling the travel requirement of guest or in-houseguest.
- Handling the Staff Cafeteria & menu planning of the staff cafeteria (150+ Employees )
- Handling the security requirement on day to day basis
Catering Manager
Grand Mercure - Accor Group of Hotel
08.2021 - 09.2022
Food & Beverage Manager
Lukshmi Villas Palace Banquet & Conventions
11.2016 - 06.2021
Food & Beverage Manager
Comfort Inn - Choice Hotels
12.2015 - 10.2016
Assistant Banquet Manager
Surya Palace Hotel
02.2009 - 11.2015
Steward in F&B Service Dept
Trident (Oberoi Group)
02.2008 - 10.2008
Education
Certificate Course of Certified Guest Service Professional -
American Hotel & Lodging Educational Institute
01-2012
Diploma in Hotel & Restaurant Management - undefined
Jindal School of Hotel Management
01-2008
HSC - undefined
Vidhyakunj High School
01-2005
SSC - undefined
Baroda High School Bagikhana
01-2003
Skills
Project Management
Public Relations
Team Work
Leadership
Administrative support
Event planning
Business development
Staff coordination
Team operations
Interests
Playing Cricket, Cooking, Travel & Exploring New places & cultures
Timeline
Associate Director of Catering
Courtyard by Marriott
10.2022 - Current
Catering Manager
Grand Mercure - Accor Group of Hotel
08.2021 - 09.2022
Food & Beverage Manager
Lukshmi Villas Palace Banquet & Conventions
11.2016 - 06.2021
Food & Beverage Manager
Comfort Inn - Choice Hotels
12.2015 - 10.2016
Assistant Banquet Manager
Surya Palace Hotel
02.2009 - 11.2015
Steward in F&B Service Dept
Trident (Oberoi Group)
02.2008 - 10.2008
Diploma in Hotel & Restaurant Management - undefined
Jindal School of Hotel Management
HSC - undefined
Vidhyakunj High School
SSC - undefined
Baroda High School Bagikhana
Certificate Course of Certified Guest Service Professional -
American Hotel & Lodging Educational Institute
LANGUAGES
English (Fluent)
Hindi (Fluent)
Gujarati (Fluent)
Marathi (Fluent)