Ram Singh
Bijwasan
Summary
Dynamic team leader with strengths in employee training, performance monitoring, and process improvement. Proven ability to drive team efficiency and foster collaboration to achieve high customer satisfaction and retention. Results-driven professional with extensive experience in workflow coordination and relationship building. Successfully implemented process improvements that enhanced team productivity and operational efficiency, while maintaining a positive work environment focused on motivation and development. Dedicated team leader skilled in employee training and performance evaluation. Committed to developing team members’ skills and fostering an atmosphere of collaboration, driving measurable results in productivity and service quality.
Overview
11
11
years of professional experience
Work History
Team Leader
Creditrons Services Pvt Ltd
Gurgaon
07.2022 - Current
- Coordinated workflow among team members to ensure smooth operations.
- Monitored performance metrics to identify areas for improvement.
- Trained new staff on company policies and operational procedures.
- Implemented process improvements to enhance team efficiency and productivity.
- Facilitated communication between departments to streamline projects.
- Maintained documentation for team activities and project progress reports.
- Supported conflict resolution within the team to foster a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized client meetings to provide project updates.
- Worked closely with human resources to support employee management and organizational planning.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
Assistant Team Leader
Creditrons Services Pvt Ltd
Gurgaon
07.2021 - 07.2022
- Assisted team leader in coordinating daily operations and team activities.
- Facilitated communication between team members and upper management effectively.
Assistant Team Leader
Kotak Mahindra
Gurgaon
06.2020 - 02.2021
- Led team meetings to discuss project updates and resolve issues.
- Assisted team leader in coordinating daily operations and team activities.
Sales Manager
Headway Run Pvt Ltd
Bhiwani
08.2016 - 03.2020
- Led sales team to achieve revenue targets through effective coaching and mentorship.
- Developed and implemented strategic sales plans aligned with market trends and customer needs.
- Trained new sales staff on product knowledge and best sales practices for success.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Cashier Assistant
Cocoon Hotel
Rohtak
05.2014 - 06.2016
- Assisted guests with check-in and check-out processes efficiently.
- Operated cash register and processed payments accurately.
- Managed inventory of supplies and maintained stock levels.
- Provided excellent customer service to enhance guest satisfaction.
- Resolved guest inquiries and concerns promptly and professionally.
- Supported management in training new staff on company procedures.
Education
12 Th Pass UK Borad - Arts Education
G.I.C. Bhaunkhal
Almora03-2012
High School Diploma -
G.I.C. Bhaunkhal
Almora03-2010
Some College (No Degree) - Computer Diploma
N.S. Computer Education
RohtakSkills
- Team leadership
- Performance monitoring
- Process improvement
- Employee training
- Compliance auditing
- Workflow coordination
- Leadership
- Relationship building
- Shift scheduling
- Staff education and training
- Client support
- Leading team meetings
- Documentation and reporting
- Complaint resolution
- Team motivation
- Strategic planning
- Excel, Word, Power Point,
- V Lookup,
Accomplishments
- Best Team Leader Award 2023 in Creditrons Services Pvt Ltd
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Team Leader
Creditrons Services Pvt Ltd
07.2022 - Current
Assistant Team Leader
Creditrons Services Pvt Ltd
07.2021 - 07.2022
Assistant Team Leader
Kotak Mahindra
06.2020 - 02.2021
Sales Manager
Headway Run Pvt Ltd
08.2016 - 03.2020
Cashier Assistant
Cocoon Hotel
05.2014 - 06.2016
12 Th Pass UK Borad - Arts Education
G.I.C. Bhaunkhal
High School Diploma -
G.I.C. Bhaunkhal
Some College (No Degree) - Computer Diploma
N.S. Computer Education
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