RAM SUGUMAR
Platform Engineering Lead
Madurai
Summary
An Innovative & forward focused IT Infrastructure & Service Delivery Expert with 11+ years of experience in all facets of IT infrastructure domain. Specialty in Compliance Management, Security Management, Incident Management, Change Management, IT Infrastructure Management, providing end user support level. Effective at diagnosing complex problems and consistently delivering practical, usable solutions. Proven ability to lead and motivate teams through successful migration projects. Capable of taking ownership of complex environments and ensuring that are highly available while providing a high level of customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Platform Engineering Lead
Citibank
01.2022 - Current
- Captured technical schematics for use in project planning and execution.
- Evaluated project performance using key metrics; analyzed data to identify trends, optimize resources allocation, and inform future decision making.
- Participated in formal internal design reviews of proposed products and components.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Managing 2000 + Non Production Servers
- Handling Apac, Emea regions life cycle management activities.
- Handled & resolved various issues due to the patching activity by coordinating with various stakeholders. Logged into various stakeholder calls to discuss before and during the sprint cycle. Deployed latest patches in the servers using Star fleet tool.
- Responsible for keeping the organization's data, network, and IT infrastructure safe and free from security threats through monitoring, programming, testing, and communication,Process monitoring,Writing risk analyzes,Incident management,Automation of security controls,maintenance of the system and of the external and internal computer network of the company
- Developed multiple cloud based restful API's using Spring Boot
- Created ORM frameworks like hibernate for database access layers
- Built multiple Java application using maven and deployed in ECS cloud
- Idea has been successfully deployed to perform pre & post validation of servers post any activities through ansible playbook which completely avoid manual performance.
- Test and monitor an organization's system for vulnerabilities
- Control and management of security operations,participate in the construction of a 'safety culture' within the company by supporting the various teams and customers in the implementation of good safety practices
- Coordinated & resolved various compliance & Security issues like Log4j, springshell exceptions
- Excellent in influencing tools adoption with technical and people leadership skills
- Investigating new solutions to improve our DevOps function.
Project Lead
Wipro Technologies
09.2015 - 01.2022
- ITIL Catapult 6.0 Certified - Wipro
- Role: Change/Incident/Defect/infra Management - Citibank account Performing end-to-end incident management
- Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment
- Working with customers, internal IT and infrastructure teams, third party data providers etc
- Throughout the service restoration process
- Working cross functionally and collaborate with other organizations to build trusted relationships and influence stakeholders as well as foster environments to empower, coach and mentor individuals and teams
- E>capaciously designing system specifications and integrate solutions within existing environments, production of high level architectural designs, blueprints and infrastructure documentation across multiple platforms
- Excellent knowledge on Automation Deployments such as Blade Logic Application Automation (BAA) and Release Lifecycle Management (RLM) as well as Web Sphere Application Server 6.x/7.x/8.x installation, Configuration, administration, clustering and High availability in Network Deployment environment and Performance Tuning
- Worked on Jenkins, Rational Team concert (RTC) for Input file Repository
- Responsible for Jenkins validation, release strategy validation for any particular code is validated via IBM RTC tool
- Supervising high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment
- Accountable for fastest incident resolution, problem management analysis, escalations to higher level management during the incidents, reducing the reoccurring incidents, change management
- Mandated Defect status check via QC to ensure proper code fixes are allowed
- Responsible for engaging Tier-2 and Tier-3 for unresolved and critical cases
- Responsible for the recertification of change templates on regular basis to avoid CR creation breakage
- Providing deployment support for various Tec stacks such as WAS, TIBCO, DB, Tomcat etc
- Analyzing the criticality of a defect before allowing any EMER code deployment
- Helping in defining GZ hour to ensure defects fixes can be accommodated.
Administrator
Nebula Computers Pvt. Ltd.
03.2013 - 09.2015
- Management support - ESIC Account (Wipro InfoTech) Drove, developed, managed and maintained the major incident process and associated support groups
- Ensured that all IT teams followed the incident management process, SLAs for every incident
- Worked directly with Incident Lifecycle Coordinators to provide initial incident response
- Managed multiple suppliers of services and integrated them to provide a single business facing IT Organization
- Responsible for sending Incident notifications as per agreed process
- Continuously followed-up with support teams for relevant updates, track against SLA, and drive to resolution
- Worked on Proactive and Reactive problem calls and Major Incidents
- Followed up with the vendor calls and timely escalated to next level when there was no update in predefined timeline.
Customer Support
Care IT Solution Pvt. Ltd.
11.2012 - 01.2013
- Customer Support Engineer - ELCOT Project Proficient in Deployment, Remote Monitoring, Server Support, Server Monitoring, Windows Server support, Windows Monitoring, Server Troubleshooting, Windows Administrator, Active directory, Database application
- Troubleshot Windows OS and Hardware related issues for Desktop and Laptop
- Microsoft outlook, outlook express configuration and troubleshooting
- Conducted security analysis to identify and address weaknesses in Network from various vulnerabilities
- Hardware and Networking - Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Technical understanding on network topologies & devices.
Education
B.Sc. (CS) -
M. K. University
MaduraiHSC - undefined
Don Bosco Hr.Sec School, Madurai (State Board)
SSLC - undefined
Don Bosco Hr.Sec School, Madurai (State Board)
Skills
DevSecOps Engineer
Infrastructure Solutions Management
Release Management
Release Management
Incident & Defect Management
Network Management
SLA / KPI Management
Risk & Change Management
Service Delivery Management
Multitasking Abilities
Root Cause Analysis
Process Improvement
Accomplishments
- Received best employee of the project award for two consecutive year for my dedicated support.
- Personally received many appreciations from the client side for my exquisite problem solving capability.
- Honored by Tamil Nadu Gandhi Kama Raj Committee for highest score in HSC
- Football Player of Madurai Kama Raj University College
Tools Techniques
- HP QC
- IBM RTC
- Service NOW
- Atlas
- Qualys
- Starfleet
- Splunk
- CAS
- VMP
- Axiom
References
Available upon request
Certification
Certified Python Programmer
Timeline
Certified Python Programmer
01-2024
Platform Engineering Lead
Citibank
01.2022 - Current
Project Lead
Wipro Technologies
09.2015 - 01.2022
Administrator
Nebula Computers Pvt. Ltd.
03.2013 - 09.2015
Customer Support
Care IT Solution Pvt. Ltd.
11.2012 - 01.2013
B.Sc. (CS) -
M. K. University
HSC - undefined
Don Bosco Hr.Sec School, Madurai (State Board)
SSLC - undefined
Don Bosco Hr.Sec School, Madurai (State Board)