Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Sales Support Specialist
Trueblue India LLP (Dell Technologies)
09.2021 - 08.2023
Increased sales support efficiency by streamlining processes and implementing new strategies.
Implemented training programs for junior staff members, promoting a culture of continuous learning within the team.
Collaborated with cross-functional teams to develop comprehensive sales strategies, driving revenue growth.
Mentored junior Sales Support Specialists in the implementation of best practices, fostering a culture of collaboration and professional growth.
Participated in weekly sales meetings to provide updates on current projects, share best practices, and discuss ways to improve overall team performance.
Created monthly reports on team performance, highlighting areas for improvement and celebrating successes as appropriate.
Executive- Administration
Euro School North Campus
02.2019 - 02.2021
Provided comprehensive administrative support to teaching staff and school personnel, ensuring efficient daily operations.
Maintained accurate, up-to-date student records in compliance with school policies and data privacy standards.
Managed student enrollment processes, ensuring precise data entry and updates in the Student Tracking System (STS).
Assisted the recruitment team with candidate sourcing, interview scheduling, and onboarding processes.
Coordinated and executed marketing initiatives to increase the school's visibility and community outreach.
Planned, organized, and managed school logistics programs, including field trips, catering, and transportation services.
Assisted the Accounts Department with administrative duties, documentation management, and financial operations support.
Supported the Transport Team in coordinating student transportation schedules and resolving logistical issues.
Liaised with internal departments and external vendors to ensure timely and accurate delivery of goods and services.
Managed bank-related administrative tasks and maintained coordination with the finance team for financial transactions.
Served as School Safety In-Charge, overseeing the implementation and monitoring of safety protocols in coordination with the Head Office.
Senior Associate-USA Shift
Sutherland
01.2015 - 12.2018
A result oriented professional with 3 years 11 months of experience in Order Processing.
Will be working on cases assigned to me and have to meet the daily target.
Customer issues & Queries to be escalated.
Detailed oriented approach to check the credibility & the eligibility of cases that can be processed or declined.
Decision making basis logical analysis of cases that have exceptions and processed accordingly.
Quality focused to have a Zero error process by following the process Documents & Updates.
Thorough understanding of the complete flow of the process from creation to closure.