SAP HANA
Ram Yadav
Management Trainee
New Delhi
Summary
Dynamic AR Collection Specialist with a proven track record at Genpact, enhancing collection rates through strategic negotiation and effective team collaboration. Expertise in accounts receivable management and problem-solving has consistently driven cash flow improvements. Recognized for developing customized reporting tools and fostering strong client relationships, ensuring timely payments and customer satisfaction.
Experienced with leading customer service teams to achieve high standards. Utilizes expertise in problem-solving and team development to enhance service quality. Track record of implementing process improvements and fostering collaborative environments.
Energetic and analytical individual with aptitude for problem-solving and attention to detail. Knowledge of accounts receivable processes and proficient in financial software and data entry. Capable of optimizing collection strategies to enhance cash flow and reduce outstanding balances.
Experienced with managing accounts receivable and collections processes to ensure timely payments. Utilizes negotiation skills and financial analysis to improve cash flow and minimize outstanding debts. Track record of building strong relationships with clients and internal teams to resolve payment discrepancies efficiently.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
AR Collection Specialist
Genpact
Gurugram
06.2023 - Current
- Improved account receivable collection rates by implementing efficient tracking and follow-up procedures.
- Supported cash application team by providing accurate remittance information, enabling prompt posting of payments to appropriate accounts.
- Developed customized reports for management to track key performance indicators related to AR collections.
- Partnered with legal counsel on escalated collection matters involving litigation or bankruptcy proceedings, maximizing recovery efforts where possible.
- Provided training and mentorship to junior collection specialists, enhancing departmental knowledge base and skill set.
- Assisted in monthly financial closing procedures by reconciling accounts receivable ledger accounts, resulting in accurate financial reporting.
- Negotiated favorable payment terms with clients during periods of financial hardship, preserving long-term business relationships while protecting company interests.
- Streamlined AR processes, leading to increased efficiency and reduced errors in billing and collections.
- Collaborated with sales and customer service teams to resolve client disputes and facilitate timely payment of invoices.
- Enhanced cash flow for the company by consistently meeting or exceeding collection targets.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collaborated with other departments to verify customer compliance with payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Generated and distributed monthly customer statements.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Successfully managed a high-volume AR portfolio while maintaining a strong focus on customer satisfaction and timely collections.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Senior Financial Advisor
Concentrix
Greater Noida
12.2022 - 06.2023
- Collaborated with cross-functional teams to develop comprehensive collection strategies and processes.
- Maintained detailed records of all collection activities, allowing for accurate reporting and performance analysis.
- Negotiated settlements on complex or disputed cases, achieving favorable outcomes for both parties involved.
- Built strong relationships with clients, leading to improved payment compliance and customer satisfaction.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Worked with customer to create debt repayment plan based on current financial condition.
- Generated and distributed monthly customer statements.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
MTO
GA DIGITAL WEB WORLD
New Delhi
03.2021 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the section.
- Organized regular staff meetings to discuss progress, share updates, and address concerns within the section.
- Managed and maintained accurate records for improved decision-making and resource allocation.
- Led team of 4 members in developing strategic plans to meet operational objectives.
- Handled administrative requirements, maintained records and submitted operational reports.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Collaborated with cross-functional teams to complete projects efficiently while maintaining open lines of communication between departments.
Customer Service Representative
Accenture
Gurugram
04.2019 - 01.2021
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Managed approximately 25 incoming calls, emails and faxes per day from customers.
Education
Master of Technology - Technology Education
GGSIP University
New Delhi, India 08.2019 - 07.2021
Bachelor of Technology - Technology Education
Maharishi Dayanand University
Gurgaon, India 08.2014 - 07.2018
Skills
Debt recovery expertise
Collection strategy development
Accounts receivable management
Negotiation
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Teamwork orientation
Risk management
Account reconciliation
Supervision and leadership
Collections best practices
Team collaboration
Problem-solving aptitude
Software
ONBASE CONA
HIGH RADIUS
Timeline
AR Collection Specialist
Genpact
06.2023 - Current
Senior Financial Advisor
Concentrix
12.2022 - 06.2023
MTO
GA DIGITAL WEB WORLD
03.2021 - 12.2022
Master of Technology - Technology Education
GGSIP University
08.2019 - 07.2021
Customer Service Representative
Accenture
04.2019 - 01.2021
Bachelor of Technology - Technology Education
Maharishi Dayanand University
08.2014 - 07.2018
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