Rama Anjani K
Chennai
Summary
To pursue good career in shipping industry which enhance to develop my internal abilities and keen to my future prospective.
Senior Specialist , Process training - ITMS
Overview
21
21
years of professional experience
1
1
Language
Work History
Supervisor
APL Logistics
- Involved in Migration of Global Shared Service for South Asia (Rating Process) & EMEA region (Destination activity Phase 1).
- Handled Team of 13+ for South Asia Rating process initially and supported in stabilization (First Migration completed Period (2022-11 – 2023-02). The knowledge transfer was done remotely from the Chongqing team.
- Been SPOC for Sri Lanka for process stabilization by handling escalation, Urgent action emails, Connecting calls daily with FLO.
- Germany Destination activity involves Billing, Costing, Customs, Data Entry, Reporting and Centralized Desk for Milestone EMEA – All process successfully migrated with in project timeline and also received appreciations from Germany FLO on smooth Migration with 12-member team without additional FTE support.
- South Asia Migration
- Emea Migration (phase 1)
- Germany Destination Migration period started from (2023-03 to 2023-06)
- Additional responsibility
- Netherlands Export Customer Service and Operations & Data Entry – (2023-04 to 2023-06)
- Netherlands Costing activity (2023-04 to 2023-07)
Asst Manager - All India Customer Service / Documentation
House of Shipping
11.2021 - 10.2022
- Involve in Migration of Global Shared Service for PAN India for all the Products and Exports for Australia and Bangladesh shipments.
- Attending Customer Reviews Meetings along with the team for understanding their requirements.
- Leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & Team targets.
- Regular discussion & Feedback to Team members for overall improvement of Productivity & Accuracy.
- SI Submission/ Pre-alerts Team: Submission of shipping instructions with Carrier based on Cutt off’s and draft preparation and releasing to Customer.
- AMS / ACI - Filing AMS filing based on cutoff’s and US / Canada Regulations.
- Manifest / Pre- alerts - Submission of document to Carrier based in SCMTR. Pre-alerts to Customer for Adv. BOE filing.
- Team coordination with Customer and Carrier for BOND / LOI / Security Submission
- Performance Management
- Team Management
- Export Documentation
- Import Documentation
- Excellent opportunity in driving Team handling End to End Service to Customers with set KPI ‘s for PAN INDIA
Assistant Manager - Key Accounts Customer Service
Agility logistics
01.2020 - 10.2021
- Major Pharma export to US / UK. Handled Reefer movement with Set temperatures, High Value cargo, and DG cargo. Operational activities like Round Trip Arrangement, Reefer container placement, Clearance coordination, CAPA arrangement upon temperature fluctuations during transit, Documentation, Maintaining SOP’s, DSR ‘s, Being DAP terms Co-ordination till cargo Delivery at destination.
- Both FCL & Buyer Consolidation Shipments to USEC and USWC. Major ICD movements from North India/ South India. Consolidation Planning, PO Management service, Documentation, Maintaining SOP’s & DSR updates. Co – ordination for Clearance till container Gate in, Pre alerts release.
- Exports - Customer - Dr Reddys Laboratories
- KEY in handling Pharma, Reefer, High Value Cargo & CAPA arrangement
- Export – Customer – Cost Plus
- KEY in buying Consolidation, Planning, PO Management
Senior Executive - Key Accounts Customer Service
Agility logistics
01.2015 - 01.2016
- Handled Import Consolidation shipment from Italy to ACTL, Weekly Consolidations. Maintaining Tracker, Pre alerts, CAN, Till Delivery Order release.
- Handled SME customer for North and west region with timely updates to the Branch, customers, Carrier’s
- Import – Key Account - CNH, FIAT
- KEY in handling both Air and Sea Import shipment with Timely updation and raport with internal / External Stake holders.
Senior Executive - Key Accounts Customer Service
20 CUBE logistics
01.2014 - 01.2015
- Handled Export Buyer consolidation shipments to the KEY Customer COSTPLUS
- Handled Import Customer TAKATA INDIA , MAGICKWOOD , WABAG INDIA
- Generated own Sales customer called SPECTRUM POWER GENEARTION with good revenue to the company.
- KEY in handling Project cargo, PO Management for Consolidation shipment, Own Generated account.
Senior Executive – Customer Service and Operation
Yusen logistics
01.2009 - 01.2013
- Handled Import Buyer consolidation shipment for Calsonic Kansie India Thailand to North and south India
- Handled Export Spot Shipment, Arranging BL release, Job Accounting, Maintaining dockets shipment wise
Executive – Customer service
Freight Systems India
01.2007 - 01.2009
- Updating arrival, IGM , details in ORACLE PACKAGES , CAN release in ALL INDIA BASIS , Back office activity
Front Office Receptionist
Leap International and Maersk Logistics
01.2002 - 01.2007
- Handling calls , Arranging Meeting , Hotel Booking , Administration activities
- Key - Bench Mark in handling calls and Administration Activities
Education
Diploma - central excise and custom
IIEM
BangaloreDiploma - Civil Engineering
Sri Meenakshi Krishnan polytechnic
Chennai05-2001
10th standard - undefined
Satya Matriculation Hr Sec School
Chennai04-1999
Skills
Operations management
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Employee scheduling
Team motivation
Decision-making
Time management
Customer service
Customer relations
Adaptability and flexibility
Team building
Team collaboration
Interests
Listening to music, Cooking
Disclaimer
I hereby declare that all the above information given is true and correct to best of my knowledge. Yours truly, Rama Anjani K Date Place: Chennai
Timeline
Asst Manager - All India Customer Service / Documentation
House of Shipping
11.2021 - 10.2022
Assistant Manager - Key Accounts Customer Service
Agility logistics
01.2020 - 10.2021
Senior Executive - Key Accounts Customer Service
Agility logistics
01.2015 - 01.2016
Senior Executive - Key Accounts Customer Service
20 CUBE logistics
01.2014 - 01.2015
Senior Executive – Customer Service and Operation
Yusen logistics
01.2009 - 01.2013
Executive – Customer service
Freight Systems India
01.2007 - 01.2009
Front Office Receptionist
Leap International and Maersk Logistics
01.2002 - 01.2007
Supervisor
APL Logistics
Diploma - Civil Engineering
Sri Meenakshi Krishnan polytechnic
10th standard - undefined
Satya Matriculation Hr Sec School
Diploma - central excise and custom
IIEM