Rama Devi
Senior Software Engineer
Hyderabad,TG
Summary
Over all 7+ years Experience and as AWS & DevOps Engineer with 4+ years of expertise in supporting, automating, and optimizing mission-critical deployments within the AWS environment. Proficient in configuration management, CI/CD processes, and containerization using Jenkins, Docker, and Kubernetes. Skilled in designing fault-tolerant and cost-effective solutions tailored to project requirements.
Overview
7
7
years of professional experience
Work History
Senior DevOps Engineer
Kairos Technologies Inc
03.2024 - Current
- Strong experience on DevOps essential tools like Docker, Kubernetes, Azure DevOps and migrated VMs to AWS and Managed Services like ECS,EKS,EC2, S3, Route53, ELB, EBS.
- Strong experience in AWS, creating, importing, and launching volumes, EC2, RDS, Lambda, security groups, auto - scaling, load balancers (ELBs), NACL in defined VPC to design cost Current effective, fault tolerant and highly available systems.
- Created load balancers (ELB) and used Route53 with failover and latency options for high availability and fault tolerance.
- Optimized cloud resource usage by analyzing cost metrics and making recommendations for more efficient configurations.
- Maintained systems that monitored applications and infrastructure.
- Increased system reliability, minimizing downtime and service disruptions through proactive troubleshooting and root cause analysis.
- Reduced deployment times with the introduction of CI/CD pipelines for multiple projects.
- Improved release management processes by introducing version control systems such as Git for tracking changes throughout the software lifecycle.
- Streamlined infrastructure management through automation using industry-leading tools such as Kubernetes, and Terraform.
- Implementing experience with primary AWS services like - (EC2, Auto scaling, ELB, EBS, EFS, S3, VPC, RDS, Route53,etc.).
- Creating RCA (Root Cause Analyst) for any outage in datacenter, Audit requirement including datacenter health checkup
- Configuring auto-scaling and load balancing in AWS, Amazon Elastic Compute Cloud (EC2), Amazon Cloud Watch, AWS Cloud Formation.
- Involved in designing and deploying multitude of applications utilizing almost all AWS stack. (Including EC2, Route53, S3, and IAM) focusing on high availability, fault tolerance, and auto-scaling.
- Facilitated knowledge sharing among team members by documenting processes, best practices, and lessons learned from past experiences.
- Managing AWS tasks like Instance creation, snapshots, backups, Bulk user addition or removal, and adding routes.
- Designed and implemented CI/CD pipelines using Azure DevOps and reducing deployment by 60% and improving overall release quality.
- Leveraged Terraform providers for cloud platforms (Azure AWS,) to provision and manage cloud resources efficiently.
- Configured Artifactory repositories to host various types of artifacts such as binaries, Docker images, Maven artifacts and Implemented CI/CD pipelines that publish artifacts to Artifactory upon successful builds.
- Implemented Azure pipelines, Azure Artifacts, Azure Repo, Azure Boards, Azure Test Plans and effectively used marketplace extensions for build, release, and test with CI/CD in integrated cloud platform and Distributed version Control GIT.
Software Engineer
Xoriant Solutions
11.2021 - 03.2024
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Implemented microservices architecture, breaking down monolithic applications into scalable and manageable services.
- Developed Terraform modules for resource provisioning, ensuring consistent and scalable infrastructure across multiple environments.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Streamlined deployment processes, significantly reducing deployment time and minimizing errors.
- Improved application performance with optimization of database queries, ensuring smooth and efficient data retrieval.
- Developed and maintained scalable web applications, meeting high user demand and ensuring consistent uptime.
Operations Analyst
Athenahealth
11.2019 - 11.2021
- Created EC2 instances, Monitored cloud resources and optimized system performance.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Automated daily backups of critical data using AWS S3, reducing the risk of data loss in case of system failures.
- Optimized cloud resource usage through continuous monitoring and cost analysis.
- Responded promptly to user requests for permission changes, new storage and expansion questions.
- Maintained documentation of all cloud infrastructure changes, ensuring transparency and consistency throughout the organization''s IT landscape.
Customer Service Executive
HCL Technologies
05.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Care Executive
Allsec Technologies
08.2017 - 05.2018
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Education
B.Tech - Electronics and Communication Engineering
Skills
Azure Devops
Azure Cloud
Aws Cloud
Terraform
Git, GitHub
ECS
EKS
CloudFormation
Terraform
Kubernetes
Python
Adaptability and flexibility
Excellent communication
Relationship building
Team collaboration
Self motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior DevOps Engineer
Kairos Technologies Inc
03.2024 - Current
Software Engineer
Xoriant Solutions
11.2021 - 03.2024
Operations Analyst
Athenahealth
11.2019 - 11.2021
Customer Service Executive
HCL Technologies
05.2018 - 10.2019
Customer Care Executive
Allsec Technologies
08.2017 - 05.2018