Rama Devi
Senior Software Engineer
Hyderabad,TG
Summary
Over all 7+ years Experience and as AWS & DevOps Engineer with 4+ years of expertise in supporting, automating, and optimizing mission-critical deployments within the AWS environment. Proficient in configuration management, CI/CD processes, and containerization using Jenkins, Docker, and Kubernetes. Skilled in designing fault-tolerant and cost-effective solutions tailored to project requirements.
Overview
7
7
years of professional experience
Work History
Senior DevOps Engineer
Kairos Technologies Inc
03.2024 - Current
- Strong experience on DevOps essential tools like Docker, Kubernetes, Azure DevOps and migrated VMs to AWS and Managed Services like ECS,EKS,EC2, S3, Route53, ELB, EBS.
- Strong experience in AWS, creating, importing, and launching volumes, EC2, RDS, Lambda, security groups, auto - scaling, load balancers (ELBs), NACL in defined VPC to design cost Current effective, fault tolerant and highly available systems.
- Created load balancers (ELB) and used Route53 with failover and latency options for high availability and fault tolerance.
- Optimized cloud resource usage by analyzing cost metrics and making recommendations for more efficient configurations.
- Maintained systems that monitored applications and infrastructure.
- Increased system reliability, minimizing downtime and service disruptions through proactive troubleshooting and root cause analysis.
- Reduced deployment times with the introduction of CI/CD pipelines for multiple projects.
- Improved release management processes by introducing version control systems such as Git for tracking changes throughout the software lifecycle.
- Streamlined infrastructure management through automation using industry-leading tools such as Kubernetes, and Terraform.
- Implementing experience with primary AWS services like - (EC2, Auto scaling, ELB, EBS, EFS, S3, VPC, RDS, Route53,etc.).
- Creating RCA (Root Cause Analyst) for any outage in datacenter, Audit requirement including datacenter health checkup
- Configuring auto-scaling and load balancing in AWS, Amazon Elastic Compute Cloud (EC2), Amazon Cloud Watch, AWS Cloud Formation.
- Involved in designing and deploying multitude of applications utilizing almost all AWS stack. (Including EC2, Route53, S3, and IAM) focusing on high availability, fault tolerance, and auto-scaling.
- Facilitated knowledge sharing among team members by documenting processes, best practices, and lessons learned from past experiences.
- Managing AWS tasks like Instance creation, snapshots, backups, Bulk user addition or removal, and adding routes.
- Designed and implemented CI/CD pipelines using Azure DevOps and reducing deployment by 60% and improving overall release quality.
- Leveraged Terraform providers for cloud platforms (Azure AWS,) to provision and manage cloud resources efficiently.
- Configured Artifactory repositories to host various types of artifacts such as binaries, Docker images, Maven artifacts and Implemented CI/CD pipelines that publish artifacts to Artifactory upon successful builds.
- Implemented Azure pipelines, Azure Artifacts, Azure Repo, Azure Boards, Azure Test Plans and effectively used marketplace extensions for build, release, and test with CI/CD in integrated cloud platform and Distributed version Control GIT.
Software Engineer
Xoriant Solutions
11.2021 - 03.2024
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Implemented microservices architecture, breaking down monolithic applications into scalable and manageable services.
- Developed Terraform modules for resource provisioning, ensuring consistent and scalable infrastructure across multiple environments.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Streamlined deployment processes, significantly reducing deployment time and minimizing errors.
- Improved application performance with optimization of database queries, ensuring smooth and efficient data retrieval.
- Developed and maintained scalable web applications, meeting high user demand and ensuring consistent uptime.
Operations Analyst
Athenahealth
11.2019 - 11.2021
- Created EC2 instances, Monitored cloud resources and optimized system performance.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Automated daily backups of critical data using AWS S3, reducing the risk of data loss in case of system failures.
- Optimized cloud resource usage through continuous monitoring and cost analysis.
- Responded promptly to user requests for permission changes, new storage and expansion questions.
- Maintained documentation of all cloud infrastructure changes, ensuring transparency and consistency throughout the organization''s IT landscape.
Customer Service Executive
HCL Technologies
05.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Care Executive
Allsec Technologies
08.2017 - 05.2018
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Education
B.Tech - Electronics and Communication Engineering
Skills
Azure Devops
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior DevOps Engineer
Kairos Technologies Inc
03.2024 - Current
Software Engineer
Xoriant Solutions
11.2021 - 03.2024
Operations Analyst
Athenahealth
11.2019 - 11.2021
Customer Service Executive
HCL Technologies
05.2018 - 10.2019
Customer Care Executive
Allsec Technologies
08.2017 - 05.2018
B.Tech - Electronics and Communication Engineering
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