K Rama Prabha
Bengaluru
Summary
Experienced Duty Manager with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance. .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Duty Manager
Quess Corp India Pvt Ltd (J P Morgan)
Bangalore
07.2019 - Current
- Managing the cafeteria operation, conducting food festivals and food committee meeting, monitoring vendor movement, event management, employee engagement
- Managing help desk for employees??? queries like Sodexo and others, Food arrangement, special request such as packed boxes from hotels, restaurant table booking and facilitation special catering menu. Package deal for any corporate events.
- Experience in Administration, Office Management, Customer Relations, Accounting, Marketing and Training, Quality controller, Vendor management and coordinator and Event management and planner, Meeting Room???s arrangements, VVIP setups.
- Oversaw and directed a team of 20+ staff members, delivering a 10% enhancement in operational efficiency within the dining department.
- Planning and preparing monthly reports, MIS, Purchase order / purchase request, Credit Note, Quotation for equipment and other consumable items.
- Maintaining the facility and overseeing the daily administrative operations. Overseeing the cleaning, landscaping and parking teams. Instructing team members on the best practices to maintain the property. Creating and maintaining budgets for maintenance, repairs and contracts.
- Taking care facility management of cleanliness, hygiene, and maintenance within a facility or building. It involves the coordination and organization of various tasks and activities aimed at ensuring that the facility is clean, safe, and well-maintained
- Ensured adherence to health and safety regulations throughout the premises.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Investigated customer complaints in a timely manner, resolving issues efficiently. Achieving the YTD result of 95%
Restaurant General Manager
Pizza Hut Delivery
Bangalore
07.2017 - 07.2019
- Developed and executed sales and profit plans that are in-line with budgetary goals.
- Ensured and accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
- Maintained and utilizes daily, weekly, quarterly and annual financial reporting tools.
- Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Overseen all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the corporate office as necessary.
- Maintained a clean well-merchandised store, following visual presentation plans and standards.
- Identified staffing, recruited, interviewed, and trained the needs of qualified candidates. Facilitated on-going training and development of current staff.
Cafe Manager
Au Bon Pain India Pvt Ltd
Bangalore
06.2016 - 07.2017
- Boosted cafe sales by 20% through successful implementation of marketing and promotional strategies.
- Optimized inventory management process, leading to a 15% reduction in wastage.
- Provided comprehensive training and mentoring to new staff, yielding enhanced customer service and improved satisfaction scores.
- Maintained a clean well-merchandised store, following visual presentation plans and standards.
- Promoted and practiced safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
- Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.
- Monitored food quality regularly to ensure it was up to required standards.
- Developed and implemented customer service policies and procedures for cafe staff.
Assistant Store Manager
Dunkin Donuts & More
Bangalore
09.2014 - 06.2016
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Marketing Coordinator
Global Franchise Architects
Bangalore
05.2012 - 09.2013
- Developed and implemented marketing strategies to increase customer base and revenue.
- Assisted in developing content for websites, blogs, and social media platforms.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.
- Created reports summarizing performance results against established goals.
- Identified potential partners for joint ventures or promotional initiatives.
- Monitored competitors' activities to stay ahead of industry trends.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Delivered administrative support services to improve marketing efforts.
- Developed brand marketing plan strategies to increase brand awareness.
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
Assistant Manager
K F C Resturtant
Bangalore
01.2008 - 05.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
Education
B.COM -
Bangalore University (Open University)
Bengaluru 06-2011
10th (CBSE)
SKR Sen Sec Public School
03-2001
Skills
- Customer Service
- Time Management
- Inventory Management
- Employee Development
- Operations Management
- Payroll Processing
- Service Coordination
- Team building expertise
- Strong leadership
- Service Management
- Operational Oversight
- Employee engagement
- Staff Training
- Facilities Maintenance
- Verbal and written communication
- Staff Scheduling
- New Employee Training
- Quality Assurance
Certification
Hazard Analysis and Critical Control
Point (HACCP) Level -3 Certified
FSSC 22000 V5.1 Internal auditor Course Certified
Accomplishments
- Achieved ???The Best Performer Certificate??? for being the Best Employee
- Certificate of Achievement for being the ???Best Service"
Languages
English
First Language
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Duty Manager
Quess Corp India Pvt Ltd (J P Morgan)
07.2019 - Current
Restaurant General Manager
Pizza Hut Delivery
07.2017 - 07.2019
Cafe Manager
Au Bon Pain India Pvt Ltd
06.2016 - 07.2017
Assistant Store Manager
Dunkin Donuts & More
09.2014 - 06.2016
Marketing Coordinator
Global Franchise Architects
05.2012 - 09.2013
Assistant Manager
K F C Resturtant
01.2008 - 05.2012
B.COM -
Bangalore University (Open University)
10th (CBSE)
SKR Sen Sec Public School
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