Rama Sai Manisha Nalluri

• Specialized in Azure endpoints to diagnose iOS and Android bugs.
• Conducted functional testing of internal Android and iOS applications to ensure seamless user experience and app stability.
• Simulated real-user scenarios to validate device compatibility and detect issues related to push notifications, login/authentication, and app crashes.
• Handled escalation tickets with support interventions for urgent issues, and updated priority tickets for customers with technical issues.
• Specialized in native Active Directory as an NDS (VDI) specialist.
• Handled application integrations with Azure AD, including single sign-on (SSO), and troubleshooting.
• Resolved access-related escalations for Teams, Outlook, OneDrive, and SharePoint across desktop and mobile platforms.
• Worked closely with global support teams for the rollout, troubleshooting, and user education of M365 apps and services.
• Specialized in Azure endpoints to diagnose iOS and Android bugs.
• Diagnose issues by running Android apps in a test environment before releasing them to production.
• Collaborated with internal and external partners to gather information for issue triage and resolution.
• Managed mobile enforcement policies and configurations using AirWatch (MDM).
• Created detailed JIRA tickets for the Engineering teams and the Microsoft team, including steps to reproduce and logs.
• Conducted training sessions for new hires, enhancing team capabilities.
• Established reputation as go-to resource for addressing mobile product technical issues.
• Executed onboarding and offboarding processes for new hires.

Unix Platform:

• Specialist on Unix platform: Identified opportunities for Unix system automation and process improvement.
• Providing level one IT support to include establishing usernames, passwords,
• Generating and managing user accounts, read-write permissions, and to read and.
• Patching and updating servers.
• Coordinated hardware/software installations and upgrades to ensure proper Unix system performance.
• Unix fundamental skill set (General system commands: mkdir, pwd, ls, cd, cp, mv, rm, etc.)
• Maintain configuration, management of tools, and solutions.
• Tune performance, and ensure high availability of infrastructure. Maintain personal accountability for getting things done on time, and with quality results.
• Identified opportunities for automation and process improvement on Unix systems.
• Delivered level one IT support, including user account management and server patching.

• Assisting with password issues related to Active Directory support.
• Maintained confidentiality and discretion when working with critical or sensitive information.
• Provide technical support for software reconfigurations to aid in functioning.
• Providing assistance to new hires with computer access protocols.
• Provided technical assistance to customers via telephone, email, or in person.
• Escalated issues to the proper help desk associate when necessary, and followed up on any escalated issues within a timely manner.
• Created and detailed troubleshooting steps with tickets, and referred them to the appropriate team members.
• Resolved problems within Outlook, Skype, VPN, LAN ID login, camera configurations, and enrollments of devices.
• Address modeling of business POIs.
• Coping with targets and deadlines, uncompromising of quality.
• Works on the undefined aging breaks with the respective team, as applicable.
• Ensure all actions are appropriately taken to avoid bugs.
• Adhere to internal policies to ensure compliance with legal parameters, as well as company policies.

• Worked on GIS-based 'Ground Truth,' which helps customers with proper guidance in navigation from source to destination.
• Generated data, processes, and other reports on accreditation operational processes.
• Maintain a working knowledge of quality standards.
• Developing efficient utility maps for access to information.
• Evaluating relational databases based on locations, and ensuring consistency in the correctness of each business listing.
• Geo-location verification and POI identification through criteria.
• Geometry alignment of compounds occupied by points of interest.
• Keeping up with targets and deadlines, uncompromising in quality.
• Troubleshoot for end-user search applications.
• Implement minor changes to existing applications.