Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Rama Singh

Rama Singh

Hyderabad

Summary

Versatile and results-driven Sales Operations and Learning & Development Specialist with over 8 years of experience across CRM management, onboarding coordination, invoice processing, and service delivery. Adept in HubSpot, MindTickle, and ServiceNow, with a proven track record in driving process optimization, supporting cross-functional teams, and enabling scalable training and sales strategies. Recognized for strong analytical skills, technical troubleshooting, and stakeholder communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

TRAINING COORDINATOR

ELB Learning Solutions
08.2022 - 10.2023
  • Managed new hire onboarding through NHSO and NHSEO; ensured timely registration and coursework completion.
  • Administered MindTickle LMS, including module creation, ILT scheduling, and learner progress tracking.
  • Reported training metrics by region/role, issued calendar invites, and supported survey collection and analysis.
  • Partnered with SMEs to develop relevant, engaging training content.

SERVICE DELIVERY ANALYST

Tangoe Inc
06.2020 - 08.2022
  • Handled accounts receivable/payable processes, reconciliations, and customer billing inquiries.
  • Processed high-volume invoices and performed QA checks to ensure accuracy and policy compliance.
  • Resolved disputes with vendors and clients; reviewed POs, terms, and charges.
  • Improved workflow processes and ensured audit compliance.

SERVICE DESK SPECIALIST

Tangoe Inc
09.2018 - 06.2020
  • Delivered technical support for mobile device management (AirWatch, Intune, MobileIron) and email configuration.
  • Assisted clients across EMEA and US with onboarding, app setup, and issue escalation via ServiceNow.
  • Worked with CSMs and SDMs to ensure ticket resolution and client satisfaction.

SR. PROCESS EXECUTIVE

Kesari Nandan Technologies
05.2017 - 09.2018
  • Oversaw operations across departments, ensuring compliance and process optimization.
  • Supported client acquisition via CRM tracking and lead generation through LinkedIn and web channels.

AGENT MANAGEMENT

Orchestrate Systems Pvt Ltd
06.2015 - 04.2017
  • Provided order support and technical assistance to agents.
  • Ensured timely application processing and client service through email/phone support.Responded promptly to customer inquiries and complaints in a professional manner.

Education

Bachelor of Commerce - BBM

Indo Asian academy
01.2015

PUC - Commerce

Indo Asian academy
01.2012

SSLC -

Prestige public High School
03.2010

Skills

  • HubSpot CRM & Workflow Automation
  • MindTickle LMS & ILT Administration
  • Sales Enablement & Reporting (KPI, Pipeline)
  • Training Program Coordination & Content Development
  • Invoice Processing & Dispute Resolution
  • Data Quality, Reconciliation & QA
  • Cross-functional Collaboration
  • Outlook & Calendar Management
  • Strong Communication & Stakeholder Engagement

Languages

English – Fluent, Hindi – Fluent, Kannada – Fluent, Telugu – Proficient

Certification

  • HubSpot CRM Expert
  • MindTickle LMS Administration
  • ServiceNow Fundamentals
  • Insycle Data Management
  • CRM Systems & Operations

Timeline

TRAINING COORDINATOR

ELB Learning Solutions
08.2022 - 10.2023

SERVICE DELIVERY ANALYST

Tangoe Inc
06.2020 - 08.2022

SERVICE DESK SPECIALIST

Tangoe Inc
09.2018 - 06.2020

SR. PROCESS EXECUTIVE

Kesari Nandan Technologies
05.2017 - 09.2018

AGENT MANAGEMENT

Orchestrate Systems Pvt Ltd
06.2015 - 04.2017

Bachelor of Commerce - BBM

Indo Asian academy

PUC - Commerce

Indo Asian academy

SSLC -

Prestige public High School

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