RAMACHANDAR WALTHATI
Program Analyst Trainee
Kurnool
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Program Analyst Trainee
Cognizant
Hyderabad
05.2022 - Current
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Handled 40 calls per day to address customer inquiries and concerns.
Education
B.Tech - Civil Engineering
G.PULLA REDDY ENGINEERING COLLEGE
01.2015 - 01.2019
Intermediate - undefined
NARAYANA JUNIOR COLLEGE
01.2013 - 01.2015
SSC - undefined
KESHAVA REDDY ENGLISH MEDIUM HIGH SCHOOL
Skills
Interpersonal Communication
Analytical and Critical Thinking
Good Telephone Etiquette
Active Listening
Teamwork and Collaboration
Accomplishments
- Achieved the SLA through effectively helping with the users by listening to their issues and solving them.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction.
Timeline
Program Analyst Trainee
Cognizant
05.2022 - Current
B.Tech - Civil Engineering
G.PULLA REDDY ENGINEERING COLLEGE
01.2015 - 01.2019
Intermediate - undefined
NARAYANA JUNIOR COLLEGE
01.2013 - 01.2015
SSC - undefined
KESHAVA REDDY ENGLISH MEDIUM HIGH SCHOOL