Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Ramachandra Byraganapally Srinivasa Rao

Ramachandra Byraganapally Srinivasa Rao

Bangalore

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations in Network Infrastructure. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager - Technology Operations

Lowe's Services India Pvt. Ltd.
Bangalore
09.2018 - Current
  • Managed Lowe's Network Infrastructure
  • Maintain and manage Network Data, Voice, Wireless infrastructure for Lowe’s retail stores in the United States and Canada.
  • Deployed SDWAN infrastructure for 2K stores in partnership with AT&T.
  • Maintain and deploy new Cisco and Zebra voice solutions for the Lowe’s Supply Chain sites.
  • Handled SDWAN migration of Silverpeak devices to Dell uCPE
  • Managed team of 26 engineers responsible for day-to-day network operations tasks.
  • Key delivery in migrating store voice infrastructure from Toshiba to Cisco and Corporate office phone system from Avaya to Cisco.
  • Contributed considerable efforts in planning and migration of Lowe's contact center solution from Avaya to Cisco UCCE
  • Promoted continuous improvement for IT governance processes.
  • Deployed automation via Ansible and shell scripting in several network areas to eliminate manual work, toil reduction.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Conducted regular maintenance activities on all network devices including routers, switches, firewalls, and load balancers.
  • Analyzed network alert data and performed Toil reduction, threshold reviews and carved automation opportunities out of it.
  • Monitored and analyzed network performance to identify potential issues or areas of improvement.
  • Collaborated with other departments to develop comprehensive plans for implementing new technologies or upgrades to existing systems.
  • Planned, tested and supported high-availability infrastructures.
  • Performed root cause analysis on complex network problems to identify solutions quickly and efficiently. Store Network RCA and Postmortem
  • Worked closely with Monitoring teams to enable best infra monitoring.
  • Worked with cross-functional teams to achieve goals.
  • Working as people and technical delivery manager, actively involved in appraisal discussions, resource planning, hiring, salary reviews, performance evaluations.

Infra Technology Specialist

Cognizant Technology Solutions
Bangalore
07.2014 - 08.2018
  • Monitored and supported all the Cisco voice products including contact center and Unified Communications.
  • Support Cisco call manager upgrades. Phone firmware upgrades.
  • Troubleshoot Cisco Phone issues, Voice mail issues. Voice related outages.
  • Coordinate with vendors for MPLS, PRI Issues.
  • New Voice facility deployment
  • Manage team of 8 engineers, responsible for performance evaluations

IP Telephony Administrator

IPsoft India Private Limited / IPsoft Global Services Private Limited
Bangalore
04.2012 - 07.2014
  • Worked for Cisco Systems via IPsoft in US Project (BAXTER, louis Vuitton, BHP Billiton) as IP Telephony Administrator taking care of Cisco Voice products basically on Unified Communication Manager, Unity Connection, Cisco Jabber, Cisco Emergency Responder Voice Gateways, NICE Voice and Video Loggers.
  • Developed SOP, KB articles

VOIP Administrator

Resource Square Solutions Private Limited
Bangalore
09.2010 - 03.2012
  • Worked for Accenture Via Resource Square Solutions – In house Voice operations as VoIP Admin taking care of Voice Products- CUCM, Unity, NICE Logger, Ericsson PBX, Avaya Communication Manager, MACD tasks, Phone deployments

Education

Bachelor of Engineering - Telecommunications

Dayananda Sagar College of Engineering
Bangalore
06-2009

Skills

  • Staff Development
  • Performance Management
  • Financial Management
  • Expense Tracking
  • CUCM / Call Manager
  • Unity Connection
  • Cisco Unified Presence
  • Avaya Communication Manager
  • MGCP,H323,SIP
  • Ericsson PBX
  • NICE Perform, Voice and Video Loggers, IP Trade System
  • CCNA Certified
  • CCNA Collaboration Certified
  • SCRUM Certified - CSP and CSPO
  • SRE Foundation Certified
  • SDWAN, Aruba Wireless

Accomplishments

  • Lowe's SPOT Award
  • Lowe's Excellence Award
  • Lowe's NOC Team Award

Languages

Kannada
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Elementary (A2)
A2
Hindi
Proficient (C2)
C2

Certification

  • CCNA
  • CCNA Collab
  • CSP
  • CSPO
  • SRE Foundation

Timeline

Manager - Technology Operations

Lowe's Services India Pvt. Ltd.
09.2018 - Current

Infra Technology Specialist

Cognizant Technology Solutions
07.2014 - 08.2018

IP Telephony Administrator

IPsoft India Private Limited / IPsoft Global Services Private Limited
04.2012 - 07.2014

VOIP Administrator

Resource Square Solutions Private Limited
09.2010 - 03.2012

Bachelor of Engineering - Telecommunications

Dayananda Sagar College of Engineering

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Ramachandra Byraganapally Srinivasa Rao