M Ramachandraiah
Business Analyst
Bengaluru,KA
Summary
Seasoned Business Analyst offering 2+ years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
3
3
years of professional experience
Work History
Business Analyst
Trisys IT Services Pvt Ltd
11.2021 - Current
- Created and updated thorough documentation such as business requirements, functional specifications, user stories, and process flows
- Offered continuous support and training to end-users for the smooth integration of new systems and processes
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Conducted user acceptance testing (UAT) and organized feedback sessions to confirm system enhancements aligned with business needs
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Process Manager
ICICI Bank
03.2021 - 10.2021
- Processed daily allocated tickets promptly and efficiently
- Verified all relevant relations and documents before proceeding with ticket processing
- Communicated with customers to verify details and negotiate when necessary before addressing raised tickets.
Education
MBA - Business Analytics & Marketing
GITAM Hyderabad Business School
Hyderabad, India 04.2001 -
Bachelor of Technology - Computer Science
Ramachandra College of Engineering
Eluru, India 04.2001 -
Skills
Requirements Gathering
Projects
1. Loan Origination System - Karnataka Bank(Home Loan & Car Loan)
This is a web application that helps users streamline the loan origination process from Loan Application Submission to Loan Disbursement
Role - Business Analyst
2. Purchase Order Application - App Pronto
This is a mobile web-based application that enables users to access the application from mobiles and generate purchase orders
Role - Business Analyst
3. Trustedstay - Portal & CRM
This project consists of two applications: Portal & CRM.
Portal is a web application available to the public, where users can see the list of properties and request for stay booking.
CRM is an internal web application that helps users manage the Properties, Bookings, Reports, Users, Sales, etc.
Role - Business Analyst
4. Customized Sales CRM
This is a customized sales CRM that helps users manage the Customers and Principals.
It also helps streamline the sales process from Create RFQ to EOP and generates various customized reports.
Role - Business Analyst
Responsibilities
- Requirement Gathering: Gathered and documented business requirements through interviews and workshops.
- Documentation: Produced clear and detailed requirement documents and specifications.
- Process Improvement: Analyzed and optimized business processes for efficiency and productivity.
- User Testing: Designed test plans and facilitated user acceptance testing sessions.
- Stakeholder Communication: Acted as a bridge between stakeholders and project teams, ensuring smooth communication.
- Risk Management: Identified and addressed project risks to minimize disruptions.
- Training and Support: Provided end-user training and ongoing support for system adoption.
- Continuous Improvement: Participated in post-implementation reviews and suggested improvements.
Disclaimer
I hereby declare that the above details are true and accurate to the best of my knowledge
Timeline
Business Analyst
Trisys IT Services Pvt Ltd
11.2021 - Current
Process Manager
ICICI Bank
03.2021 - 10.2021
MBA - Business Analytics & Marketing
GITAM Hyderabad Business School
04.2001 -
Bachelor of Technology - Computer Science
Ramachandra College of Engineering
04.2001 -
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