RAMACHANDRAN B S
Lead Operations Processor
Chennai
Summary
Experienced professional in US mortgage with a strong track record of reliability. Skilled in fostering client relationships and mentoring teams. Adaptable across different environments with a focus on effective delegation.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Lead Operations Processor
Wells Fargo International Solutions Private Ltd
09.2024 - Current
- Established efficient workflows to elevate team productivity for 16 members.
- Managed collateral monitoring of property and casualty insurance for a leading US bank.
- Created new insurance setups for borrowers regarding policy renewals and cancellations.
- Validated invoice information, addressing discrepancies before client approval.
- Executed premium payments from borrowers' escrow accounts, managing insurance renewals and cancellations.
- Facilitated loan closures for paid-off loans and collateral releases.
- Prepared force placement packages for policies due to non-renewal.
- Generated daily and monthly reports on policy statuses for clients.
- Conducted quality control checks to maintain accuracy in data entry and processing tasks.
- Trained new hires on operational procedures, fostering a culture of compliance and efficiency.
- Performed detailed error analysis to identify fields with the highest error rates, classified impact and non-impact errors, and drove quality improvement initiatives with team members to enhance overall accuracy and quality performance.
SME Team Leader
Accenture Solutions Private Limited (05/2010 - 09/2022) US Commercial Lending
04.2016 - 09.2022
- Streamlined property and casualty insurance invoice payment processes, including payoff and collateral releases.
- Configured borrower invoicing and insurance setups to improve operational efficiency.
- Oversaw renewal management and cancellations of borrower information due to non-renewals.
- Ensured prompt updates in client applications to maintain policy accuracy.
- Reviewed and resolved invoice discrepancies prior to final settlements with clients.
- Processed premium payments from escrow accounts while adhering to invoicing standards.
- Compiled detailed reports on policies nearing expiration for client communication.
Senior Analyst
US Commercial Lending
11.2012 - 03.2016
- Executed VIN and borrower information checks on title certificates to guarantee accuracy.
- Updated client records post-verification of hazard insurance details in applications.
- Worked closely with equipment and finance departments to boost operational efficiency.
- Guided junior analysts, promoting skill development and effective knowledge sharing within team.
- Streamlined project management, leading to timely deliverables and heightened client satisfaction rates.
- Cultivated strong client relationships, surpassing expectations on deliverables while addressing needs.
- Conducted consistent reviews of operations to pinpoint improvement opportunities.
Analyst
US Residential Mortgage
05.2010 - 10.2012
- Ensured accuracy of supporting documents for loan processing by verifying 1003 forms.
- Facilitated refinancing by calculating payoff amounts for existing loans.
- Utilized appraisal reports, W-2s, pay stubs, and credit reports to validate four credit criteria.
- Streamlined loan transactions by processing upfront fees for borrowers.
- Identified trends in financial data to support underwriting decisions.
- Improved customer data accuracy through meticulous validation and updates in database.
Education
MBA - Financial Management
Annamalai University
03-2012
B.C.S(Corporate secretaryship) -
Madras University
03-2006
HSC -
Avichi Higher Secondary School
04-2003
SSLC -
Avichi Higher Secondary School
04-2001
Skills
- Microsoft Office suite and SharePoint expertise
- Database administration
- Analysis and reporting
- Ability to multi-task
- Effective task delegation
- High efficiency
- Accuracy in work
- Critical thinking skills
- Problem-solving analysis
Interests
Gaining knowledge in Excel, Team handling, Interacting clients for SLAs, MIS (Management Information System)
Accomplishments
- Customer champ for a consecutive best performance
- Best Mentor
- Good Samaritan for leading a team in a successful way
- Spotlight
Declaration
I hereby declare that all the above furnished information are true and best of my knowledge.
Timeline
Lead Operations Processor
Wells Fargo International Solutions Private Ltd
09.2024 - Current
SME Team Leader
Accenture Solutions Private Limited (05/2010 - 09/2022) US Commercial Lending
04.2016 - 09.2022
Senior Analyst
US Commercial Lending
11.2012 - 03.2016
Analyst
US Residential Mortgage
05.2010 - 10.2012
MBA - Financial Management
Annamalai University
B.C.S(Corporate secretaryship) -
Madras University
HSC -
Avichi Higher Secondary School
SSLC -
Avichi Higher Secondary School