Ramachandran C
Senior Technical Writer
Bangalore,Karnataka
Summary
Interested in the role of Senior Technical Writer that would seek and maintain full-time position which offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional Summary
- Total Experience of 10+ years as a Senior Technical Writer, Business Analyst, and Reviewer.
- Writing product documentation for complex, enterprise software applications for a wide range of audience.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Expert on business and systems requirements, user acceptance testing and end-user training.
- Completed Foundation Program in Technical Writing from Blue Dots Consultancy Services, Bangalore.
- Professional technical documentation specialist prepared to enhance organizational communication.
- Extensive experience in creating user manuals, guides, and online help systems. Known for collaborative work approach and adaptability to dynamic project needs. Skilled in technical writing, editing, and content management.
- Solid interpersonal and communication skills in building key alliances and partnerships to ignite sales performance and enhance company visibility.
- Attention to detail with effective project and time management skills.
- Have very good analytical and communication skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Associate Consultant
TCSL
Bangalore, Karnataka
12.2024 - Current
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
- Developed comprehensive training materials that facilitated the onboarding process for new hires in technical roles.
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
Business Analyst
Datafoundry AI
Bangalore
05.2022 - 11.2024
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations.
- Collaborated with business users to collect information on business processes and user requirements.
- Performed competitor analysis to provide sales team insight into product key features.
- Improved business direction by prioritizing and implementing key points in requirement, adding value to Product.
- Provided in-house demos to Sales, BD, and EPD teams.
- Assisted Product Owner during client's demo.
- Managed requirements in Jira, by creating hierarchy levels like, Epic, Requirements, Tasks.
- Review has been conducted on all completion of requirement and issues.
- Additionally created user guide, quick guide, admin guide, system specification guide, functional requirements, etc.
Consultant, Senior Technical Writer, Senior Business Analyst
ArisGlobal
Bangalore
03.2019 - 04.2022
- Authoring of technical manuals and documents such as User Guides, Installation Guide, and Release Notes
- Responsibilities included resolving Jira tickets, preparing documentation schedules, information gathering from development team
- Supporting Database team to update DB guide
- Product Documentation updating in confluence
- Performed Business analyst role which involves pre-refinement process, User grooming session, providing demo to new joiners and cross functional teams, and handling retrospection meeting.
- Collaborated with teams to define and implement trending features which is competes in market.
Technical Writer
Symphony SUMMIT
Bangalore
09.2018 - 02.2019
- Creating and Editing of Technical documents such as Installation Guide, User Guide, Release Notes and Partner Training Content documentation
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Testing product in Test environment to review procedures
- Tools used are Microsoft Word and Adobe RoboHelp
- Proved successful working within tight deadlines and fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Migrating documents to Confluence.
Technical Writer
Fintellix Solutions
Bangalore
11.2017 - 09.2018
- Creating and Editing of various technical documents such as Access Guides, Deployment Guides, Release Notes, and Technical Design Document
- Interacting with Developers and SMEs (both onsite and offsite) for understanding products and gathering inputs for documentation
- Designing templates based on client’s requirements
- Review content developed by other writers to improve quality of documents
- Tools used are Microsoft Word, Microsoft Visio and Snagit.
Consultant Technical Writer
Blue Dots Consultancy Services
Bangalore
09.2017 - 11.2017
- Worked as freelancer for banking sector client.
- Editing of User guide for Credit card
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in team environment
Consultant
Capgemini India
Bangalore
10.2014 - 09.2017
- Proofreading, formatting, and editing of technical documents such as User Manuals, Installation Manuals, and other document types as and when required using Adobe FrameMaker and Epic Editor
- Creating user manuals and component maintenance manuals using Engineering Drawings
- Collaborated with engineers to gain an understanding of the product
- Creating, capturing, and modifying complex graphical images used in the documents
- Preparing and reviewing other internal documents such as engineering documents, and question papers
- Knowledge of various style guides including ATA iSpec 2200, Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
Education
Bachelor of Engineering - Aircraft Engineering
Perth College, UHI
Perth, UK 07.2010 - 05.2011
Aircraft Maintenance Engineering - Avionics Technology
VSM Aerospace
Bangalore 07.2005 - 12.2007
Diploma - Electronics and Communication Engineering
Srinivasa Polytechnic College
Trichy, Tamil Nadu 07.2002 - 04.2005
Technical Certification - Certification in Technical Writing
Bluedots Consultancy
Bangalore 04.2001 -
Skills
Agile Methodology
Microsoft Word
Adobe RoboHelp
Microsoft Visio
Training and Development
Project Management
Workflow Analysis
Release planning
Product development
Technical Writing
Customer targeting
Quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Associate Consultant
TCSL
12.2024 - Current
Business Analyst
Datafoundry AI
05.2022 - 11.2024
Consultant, Senior Technical Writer, Senior Business Analyst
ArisGlobal
03.2019 - 04.2022
Technical Writer
Symphony SUMMIT
09.2018 - 02.2019
Technical Writer
Fintellix Solutions
11.2017 - 09.2018
Consultant Technical Writer
Blue Dots Consultancy Services
09.2017 - 11.2017
Consultant
Capgemini India
10.2014 - 09.2017
Bachelor of Engineering - Aircraft Engineering
Perth College, UHI
07.2010 - 05.2011
Aircraft Maintenance Engineering - Avionics Technology
VSM Aerospace
07.2005 - 12.2007
Diploma - Electronics and Communication Engineering
Srinivasa Polytechnic College
07.2002 - 04.2005
Technical Certification - Certification in Technical Writing
Bluedots Consultancy
04.2001 -