Ramachandran C
Business Analyst
Bangalore,Karnataka
Summary
Interested in the role of Business Analyst that would seek and maintain full-time position which offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional Summary
- Total Experience of 7+ years as a Business Analyst,Technical Writer, and Reviewer.
- Expert on business and systems requirements, user acceptance testing and end-user training.
- Completed Foundation Program in Technical Writing from Blue Dots Consultancy Services, Bangalore.
- Professionally assertive and persistent in pursuit of company and client goals and objectives.
- Solid interpersonal and communication skills in building key alliances and partnerships to ignite sales performance and enhance company visibility.
- Good in rectifying technical errors in an analytical and professional approach.
- Attention to detail with effective project and time management skills.
- Have very good analytical and communication skills.
- Writing product documentation for complex, enterprise software applications for a wide range of audience.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
Datafoundry AI
Bangalore
05.2023 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations.
- Collaborated with business users to collect information on business processes and user requirements.
- Performed competitor analysis to provide sales team insight into product key features.
- Improved business direction by prioritizing and implementing key points in requirement, adding value to Product.
- Provided in-house demos to Sales, BD, and EPD teams.
- Assisted Product Owner during client's demo.
- Managed requirements in Jira, by creating hierarchy levels like, Epic, Requirements, Tasks.
- Review has been conducted on all completion of requirement and issues.
- Additionally created user guide, quick guide, admin guide, system specification guide, functional requirements, etc.
Consultant, Senior Technical Writer, Senior Business Analyst
ArisGlobal
Bangalore
03.2019 - 04.2022
- Authoring of technical manuals and documents such as User Guides, Installation Guide, and Release Notes
- Responsibilities included resolving Jira tickets, preparing documentation schedules, information gathering from development team
- Supporting Database team to update DB guide
- Product Documentation updating in confluence
- Performed Business analyst role which involves pre-refinement process, User grooming session, providing demo to new joiners and cross functional teams, and handling retrospection meeting.
- Collaborated with teams to define and implement trending features which is competes in market.
Technical Writer
Symphony SUMMIT
Bangalore
09.2018 - 02.2019
- Creating and Editing of Technical documents such as Installation Guide, User Guide, Release Notes and Partner Training Content documentation
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Testing product in Test environment to review procedures
- Tools used are Microsoft Word and Adobe RoboHelp
- Proved successful working within tight deadlines and fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Migrating documents to Confluence.
Technical Writer
Fintellix Solutions
Bangalore
11.2017 - 09.2018
- Creating and Editing of various technical documents such as Access Guides, Deployment Guides, Release Notes, and Technical Design Document
- Interacting with Developers and SMEs (both onsite and offsite) for understanding products and gathering inputs for documentation
- Designing templates based on client’s requirements
- Review content developed by other writers to improve quality of documents
- Tools used are Microsoft Word, Microsoft Visio and Snagit.
Consultant Technical Writer
Blue Dots Consultancy Services
Bangalore
09.2017 - 11.2017
- Worked as freelancer for banking sector client.
- Editing of User guide for Credit card
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in team environment
Consultant
Capgemini India
Bangalore
10.2014 - 09.2017
- Proofreading, formatting, and editing of technical documents such as User Manuals, Installation Manuals, and other document types as and when required using Adobe FrameMaker and Epic Editor
- Creating user manuals and component maintenance manuals using Engineering Drawings
- Collaborated with engineers to gain an understanding of the product
- Creating, capturing, and modifying complex graphical images used in the documents
- Preparing and reviewing other internal documents such as engineering documents, and question papers
- Knowledge of various style guides including ATA iSpec 2200, Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
Education
Bachelor of Engineering - Aircraft Engineering
Perth College, UHI
Perth, UK 07.2010 - 05.2011
Aircraft Maintenance Engineering - Avionics Technology
VSM Aerospace
Bangalore 07.2005 - 12.2007
Diploma - Electronics and Communication Engineering
Srinivasa Polytechnic College
Trichy, Tamil Nadu 07.2002 - 04.2005
Technical Certification - Certification in Technical Writing
Bluedots Consultancy
Bangalore 04.2001 -
Skills
Agile Methodology
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Business Analyst
Datafoundry AI
05.2023 - Current
Consultant, Senior Technical Writer, Senior Business Analyst
ArisGlobal
03.2019 - 04.2022
Technical Writer
Symphony SUMMIT
09.2018 - 02.2019
Technical Writer
Fintellix Solutions
11.2017 - 09.2018
Consultant Technical Writer
Blue Dots Consultancy Services
09.2017 - 11.2017
Consultant
Capgemini India
10.2014 - 09.2017
Bachelor of Engineering - Aircraft Engineering
Perth College, UHI
07.2010 - 05.2011
Aircraft Maintenance Engineering - Avionics Technology
VSM Aerospace
07.2005 - 12.2007
Diploma - Electronics and Communication Engineering
Srinivasa Polytechnic College
07.2002 - 04.2005
Technical Certification - Certification in Technical Writing
Bluedots Consultancy
04.2001 -
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