Ramachandran Lakshmanan

Working on policy uplift and design for 2025, with key contributions including:

Drafting and structuring the Client Service Resilience Policy.

Setting up scrum meetings with policy owners and 1LoD process owners to define the new policy scope.

Preparing project plans and timelines for pre- and post-consultation feedback.

Consolidating stakeholder feedback and reconciling responses.

Highlighting key changes in the new policy draft.

Following through on approvals and conducting walkthroughs of new resilience principles and components.

Planning the policy implementation timeline and approach in GovPoint.

Preparing meeting decks and presenting to the Global Head of Resilience.

Performing an impact assessment on new regulations for Operational Resilience.

Assessing traceability on the regulatory obligation register against policy and standards.

Reviewed the risk simplification project for Group Resilience, consolidating risks and controls, and introducing a new L3 risk with BCM and OCIR processes. The project successfully went live on July 15, 2024.

Conducted an in-depth review of the country obligation register and country addenda for Group Resilience processes.

Assisting group and country teams with the creation and tracking of new issues, CST/KCI development, new risk setup, RA plan setup, and risk assessment.

Metadata clean-up was completed for Business Continuity Management, Crisis Management, and Operational Resilience metrics, including name changes, trigger date alignment, frequency adjustments, CST to KCI conversions, and the introduction of new CSTs and KCIs for effective control design.

Assurance review conducted for BCM, CM, and OCIR metrics; observations shared with relevant GPOs for remediation, including training for CM-related CST/KCI for improved control monitoring.

Acted as a one point of contact for Ops Resilience teams in terms of M7 system functionality, CST/KCI-related matters, DQ exception clearance, RRA applicability, etc.

A cohesive master applicability matrix is prepared and maintained for processes like Business Continuity Management, Crisis Management, Operational Resilience, and Operational Continuity in Resolution.

Data movement from COO to TTO integration was successfully completed from TDR to TTO org node.

CST / KCI centralization was successfully migrated from geographies to the GBS entity.

• Supported manual fund transfers and bulk remittances for Western markets using Global Pay Plus, Flexcube, FTI, PEGA, and Recon.
• Managed receivables and payables with various bank RMs.
• Organized bi-weekly team meetings to address error reports.
• Prepared and signed-off process notes for implementation.