Ramachandran Shanmugam

• Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
• Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
• Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
• Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
• Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust.
• Documented and developed engineering procedures and processes.
• Trained and mentored junior engineers, providing guidance and direction.
• Manging Monthly Review Meeting Document

I, Ramachandran.S do here confirm that the information given above is true to best of my knowledge.