Ramadevi Ayyaluri
Hyderabad
Summary
To work in an organization where I can enhance my knowledge on the projects which I work, to be in a good position by giving best of my capability and grow along with the company.
Overview
9
9
years of professional experience
Work History
Senior Advisor
Amazon
Hyderabad
10.2021 - Current
- Working as a Senior Advisor, FBA Support Operations in Amazon since October 2021
- Managed projects related to improving processes associated with delivering services or products.
Investigation Specialist
Amazon
Hyderabad
04.2020 - 09.2021
- Drafted detailed investigative reports documenting the progress of an investigation.
- Attended training sessions on new investigative techniques or technologies.
- Reported results of investigations with written observations and photographs, and produced final reports.
Customer Service Team Leader
Amazon
Hyderabad
02.2018 - 03.2020
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Analyzed call volume trends and implemented strategies to improve efficiency of the team.
- Performed root cause analysis of systemic issues affecting customers' satisfaction levels.
Customer Service Supervisor
Amazon
Hyderabad
08.2017 - 01.2018
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Senior Associate
Amazon
Hyderabad
11.2016 - 08.2017
- Developed and implemented strategies for increasing customer satisfaction.
- Analyzed data and created reports for senior management.
Customer Service Representative
Amazon
Hyderabad
08.2015 - 10.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
B.TECH (C.S.E) -
JNTUH
01.2015
Intermediate -
Board of Intermediate Education
01.2011
SSC -
Secondary School Education
01.2009
Skills
- Stakeholder Management
- Relationship building and management
- Compliance requirements
- Training and mentoring
- Relationship Building
- Research abilities
- Presentations and public speaking
Personal Information
- Father's Name: Maddileti Ayyaluri
- Date of Birth: 02/03/93
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Love to travel, cook & dance
- Love spending quality time with family & friends.
Timeline
Senior Advisor
Amazon
10.2021 - Current
Investigation Specialist
Amazon
04.2020 - 09.2021
Customer Service Team Leader
Amazon
02.2018 - 03.2020
Customer Service Supervisor
Amazon
08.2017 - 01.2018
Senior Associate
Amazon
11.2016 - 08.2017
Customer Service Representative
Amazon
08.2015 - 10.2016
B.TECH (C.S.E) -
JNTUH
Intermediate -
Board of Intermediate Education
SSC -
Secondary School Education
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