Ramadevi Malleboyina
Hyderabad
Summary
Results-driven Sr. Programmer/Production Support Analyst with over 13 years of expertise in Mainframe technology. Proficient in conducting business reviews and implementing functional and system-level requirements throughout the SDLC process. Skilled in project and incident management, developing test scenarios, and crafting detailed process flow and data flow diagrams. Demonstrates strong knowledge across diverse domains including life insurance, banking, automobiles, and telecom.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Software Development Advisor-Grade10
NTTDATA Global Delivery Services
06.2021 - 01.2025
- Guiding a team of 11 members to achieve the application support and enhancement activities
- Communicate with business users to gather the new requirements
- Analyse and provide estimates for the new requirements
- Provide input to design for new Business Requirements
- Work with Business users to get the requirements on Production issues
- Participate in technical design walk thru meetings
- Review HLD, Test Plans and UAT for Change Requests
- Implementation of Code changes in Dev and Prod using Endevor packages
- Production support and resolve the incidents reported via BMC Remedy
- 24/7 On call Support for Production and Test environments
- Fixing job abends in both production and Test regions
- Process improvement by identifying the underlying issues/ redundant process, and provide automate them with feasible solutions
- Prepare the forecast to distribute the customers into different billing cycles
- Monitor the batch Payments and EFT’s during the daytime
- Identify the problem/issue and provide Root Cause Analysis(RCA) during the incident resolution
- Provide Post Incident Recovery(PIR) document after the incident resolution
Senior Software Engineer
Tech Mahindra
01.2017 - 05.2021
- Company Overview: Eircom - TIS (Telephone Information System)
- 24X7 On-call support for Dev and Production environments
- Update the Payments and Bill trackers on daily basis
- Process the Customer Service Orders thru nightly batch
- Provide new lines and services as per the Service requests
- Process the BOI Payments file manually on daily basis
- Monitor the EFT Payments and Internet Payments
- Apply credits to customers in case of missing payments or incorrect payments
- Daily Balance Check and monitor the ledgers
- Identify the underlying bugs and create Minor CR’s
- Code changes to fix the identified bugs
- Implement the emergency code changes to PROD to fix the recurring abends
- Eircom - TIS (Telephone Information System)
Application Developer – P1
Computer Science Corporation India (CSC)
05.2015 - 01.2017
- Company Overview: Green Cargo ab, Stockholm
- Monitor the batch jobs and the application status on daily basis
- Offshore SME and team lead for a team of 5 members
- Moved to onshore for kickstarting a new module called XCB
- Successfully launched the new application XCB into Live
- 24/7 production support for the warranty period of XCB
- Prepared enormous test data during the enhancement of the Application Architectural Model for PBOK system
- Green Cargo ab, Stockholm
Associate Systems Engineer
Tata Consultancy Services
01.2012 - 03.2015
- Company Overview: Chrysler (Fiat Chrysler Automobiles –FCA)
- Analyzing the impacted programs and provided estimation for individual program
- Prepared detailed design document and impact analysis report
- Preparing test data in IMS and DB2 tables to perform unit testing
- Replication of the existing plant programs and Batch jobs so as to reference the new Plants
- Preparation of Unit test plan and Test results
- Provided support for integration and UAT testing
- Chrysler (Fiat Chrysler Automobiles –FCA)
Education
B.Tech - Computer Science & Engineering
JNTU - Kakinada
01.2011
Intermediate - MPC
Doddapaneni Indira Junior college
Tenali01.2007
SSC - General studies
Ratnasri Public School
Tenali01.2005
Skills
- COBOL
- PL/1
- JCL
- CICS
- Changeman
- Xpediter
- Endevor
- VSAM
- IBM Debugger
- FileAid
- PANVALET
- IDCAMS
- DB2
- IMS DB
- SQL-DB
- Windows 9x/10
- MVS OS/390
- BMC Remedy
- Service Now
- Jira
Certification
- Certified IBM DB2 9 Fundamentals Database Associate, 05/01/10
- Completed NTT Data Internal Certifications on Problem Solving: Defining and Stating the Problem
- Project Management Key Concepts
- Agile Principles and Methodologies
Disclaimer
I hereby declare that all the information provided above is true to my knowledge.
Timeline
Software Development Advisor-Grade10
NTTDATA Global Delivery Services
06.2021 - 01.2025
Senior Software Engineer
Tech Mahindra
01.2017 - 05.2021
Application Developer – P1
Computer Science Corporation India (CSC)
05.2015 - 01.2017
Associate Systems Engineer
Tata Consultancy Services
01.2012 - 03.2015
B.Tech - Computer Science & Engineering
JNTU - Kakinada
Intermediate - MPC
Doddapaneni Indira Junior college
SSC - General studies
Ratnasri Public School
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