Ramadoss Ganesan
Chennai
Summary
Results-driven professional with over 29 years of experience in Commercial Real Estate (CRE), specializing in Workplace Operations, Diversity & Inclusion, Sustainability, Accessibility, Transport, Food and Beverages, Security, and Travel Management. Currently leading real estate operations at Fidelity Investments in Chennai, focusing on enhancing operational strategy while ensuring risk management and compliance. Proven track record at Hexaware Technologies demonstrates a commitment to sustainability and collaboration, recognized for leadership excellence across various projects.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Real Estate Operations - Chennai Site for Fidelity Investments
Fidelity Investments
Chennai
07.2015 - Current
- Company Overview: Fidelity Investments is one of the world’s largest providers of financial services. Headquartered in Boston, Fidelity employs 52,000 associates globally.
- FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments, having its centers in Chennai and Bangalore, and has over 7,000 associates.
- Currently leading the facility management operations for the Chennai Center, with over 2,500 employees managing the following activities: a
- Current Designation: Director, Real Estate Operations.
- Leading the Real Estate Operations for the Chennai site, approximately 300,000 sq. ft. with over 2,500 seats.
- Oversee the execution of facilities strategies with the local FM teams, managing day-to-day operations, including leasing activities, maintenance issues, and tenant relations.
- Partner with local business leaders on business growth plans, workplace requirements at the operational level, regarding the delivery of services and programs.
- Deliver day-to-day operational property management requirements, including property and infrastructure availability, in line with required standards and key performance deliverables.
- Work closely with security, technology, dining, transport, and other support partners for a holistic delivery of a safe and healthy environment to staff and clients.
- Collaborated with global teams to ensure the RTW strategy is designed to suit local requirements, and implemented successfully for sites in India.
- Support resiliency and business continuity exercises, and work closely with the resiliency team.
- Works closely with the Global RE team on strategic initiatives and visited multiple regional sites in the US to bring standardization across the portfolio.
- Execute critical asset replacement projects, churn projects, and manage staff moves as a result of new or refurbishment fit-out projects.
- Oversee new building openings, expansions, and significant post-occupancy projects, working together with the Design & Construction team and vendor partners to meet project scope, managing communication with the occupants, site leaders, and works councils.
- Work together with the Transaction team on decommission strategies throughout the business, and execute for responsible sites.
- Deal with day-to-day landlord interaction for our leased properties and leasehold obligations.
- Work closely with Legal, Compliance, and Risk on a periodic basis to ensure all the processes, policies, standards, best practices, and controls for the function are reviewed periodically and improved.
- Ensure to minimize any risk for Fidelity in the areas of anti-bribery, corruption, and antitrust using a strong knowledge base in this function.
- Oversee the finalization of vendor contracts, partnering with Procurement, Legal, and Risk teams to achieve the best terms for Fidelity, and monitor vendor performance against contracts and service-level agreements.
- Participate in cross-functional meetings to identify growth or change facility requirements, including resource requirements and timelines.
- Oversight of energy reduction savings, sustainability programs, and financial stewardship of the facilities' operating and capital budgets.
- Prepare annual operating expense budgets, plan, manage, and track/monitor facility operations' actual costs against the budget, and partner with the Real Estate and Facilities Finance team to review monthly spending and issue forecasts.
- Manage and issue monthly and quarterly metric reports against key facility operating metrics, utilizing the internal tool.
- Develop long-term facility management strategies for the facilities, developing creative methods to improve operating efficiencies, decrease operating costs, and achieve favorable performance against industry benchmarks.
- Drive local and corporate best practices throughout the function to ensure consistent and high-quality operations.
- Achieved the best NPS score from Indian associates on associate experience ratings for the Real Estate function.
- Liaise between the construction manager and the tenant during the build-out phase of the tenant suite.
- Awarded Leadership Excellence three times for successful RTW strategy efforts during COVID, 2015 Floods and automation of Food & Transportation tools.
Senior Manager - Administration and Facilities
Hexaware Technologies Limited
04.2005 - 06.2015
- Company Overview: Hexaware Technologies is an IT services management company, headquartered in Mumbai, and employs over 24,000 associates globally, with 37 global offices and a revenue of approximately $970 million.
- Designation: Senior Manager – Facilities and Administration.
- Overall, Facilities in charge of both the Chennai and Bangalore facilities. Chennai Campus is 27 acres with 1 million sq ft of built-up area and 5,000+ employees and 8000 workstations. Bangalore Facility is a leased property with 400+ workstations.
- Proactively ensure that the campus is kept in the best shape by continuously walking around, actively reviewing maintenance reports, forecasting required maintenance and inventory, and monitoring optimum space utilization, etc.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Read through contracts, regulations, and procedural guidelines to verify comprehension and compliance.
- Development of facilities budgets, monitoring expenditures according to budget allocation/appropriation, and recommending and/or initiating cost-saving measures.
- Manage the quarterly headcount review process within the Area, with support from the Occupancy Planning team, to ensure smooth data gathering and understanding of future demand for space.
- Recommends, coordinates, and/or directs the appropriate utilization of space and support during BCP.
- Ensure and monitor all facility compliance with all applicable codes and laws.
- Monitors and inspects buildings and premises, ensuring the safety and security of people and assets.
- AMC and O&M management of E&M functions of IFM services. Planned maintenance of all physical facility assets.
- Repairs, maintenance, and replacement of office equipment, appliances, furniture, and fixtures, and buildings.
- Lead and participate in vendor meetings at an operational level.
- Track energy consumption and work closely with E&M horizontal.
- Transition of new facilities – Develop the plan well in advance, identify the documentation requirements, establish DLP periods, identify snags, and conduct weekly transition meetings with all stakeholders until final acceptance.
- Partners with counterparts in IT (end user, network, and AV), procurement, security, and operations, providing cross-functional representation for CRE in the region.
- Coordinate with physical security horizontally – implement and monitor security practices.
- Management of the entire travel and immigration process at both locations.
- Drive customer-focused initiatives, such as implementing a workplace experience model of property management operations, technology-based feedback management, etc.
- Implement hospitality-oriented initiatives, and create a customer 'wow' factor in property management operations.
- Maintains a cordial and working relationship with government officials, building occupants, or others who may engage during the course of business.
- Efficiently executed the transition of multi-location office space to the campus in Siruseri without any major loss of business operations.
- Spearheaded the entire automation process for admin functions, which includes travel service, visa process, cab management, bus request, space management, and asset management.
- Managing the contract service delivery for the site through regular governance of KPIs, CPIs, tracking of cost, monitoring of DSAT and CSAT scores, Prism Ticket analysis, EHS survey, etc.
- Ensure strict compliance with local laws, and monitor labor compliance through monthly audits.
- To coordinate with the Finance and Legal teams for the unit registration process and renewal process with the SEZ authorities. Underwent a Six Sigma training program on the Travel and Settlement Process.
- Bagged the ‘ACE AWARD’ three times in 5 years and topped the employee voting for the appreciation program.
- Drafted and released the Admin Policies and Procedures manual.
- Awarded the “BEST MANAGER” out of 40 participants during the BPM Training Program.
Manager Travel
Diana World Travel Pvt Ltd., Chennai
Chennai
05.1995 - 04.2005
- I was heading the Corporate Travel Operations, including the International Department, and was the Key Account Manager for the leading corporate client, Hexaware Technologies Limited, managing the following activities:
- Key Account Manager - Hexaware (under contractor role): Responsible for the entire travel operations and managing the implant location for Hexaware Technologies Limited from October 1998 to April 2005, overseeing the ticketing and immigration requirements of the entire Hexaware group associates as an implant staff member and their key account manager.
- Designation: Manager - International.
- Responsible for the entire branch operations.
- Travel and Ticketing Management.
- Visa and immigration formalities.
- Responsible for collection and payment schedules.
- Handling inbound/outbound tours and other logistics support.
- Train newcomers on fares, ticketing, and global distribution systems (Amadeus and Galileo).
- Customer/Client Management, including credit control.
- Responsible for the statement of accounts to all the airlines through BSP (IATA).
- Obtained Distinction and First in Class in the Ticketing and Fares Course conducted by Air India, Chennai – Sep/Oct 1996.
- Successfully handled groups to many countries, including Europe and the Far East.
- Managing many corporate accounts and multiple reference customers.
- Spearheading the automation process on billing, credit control, and BSP.
Education
PGDBA - Human Resources
Symbiosis University
01.2007
B Sc. - Physics
University Of Madras
01.1995
Skills
- Facility management
- Project management
- Operational strategy
- Compliance oversight
- Risk management
- Team collaboration
- Sustainability initiatives
- Stakeholder engagement
- Lease administration
- Vendor negotiation
- Space planning
- Real estate development
- Knowledge of Indian real estate laws
- Budget oversight
Certification
- Certified in Master in Corporate Real Estate, MCR course conducted by CORENET GLOBAL INC, USA – Jan2021.
- Certified in Workplace specialization course MCR.w conducted by CORENET GLOBAL INC, USA – March2022.
- IRCA Certified ISO14001:2015 Lead Auditor for EMS-2015
- Bullet Proof Manager Program, Leadership Development Program by Crestcom International LLC, U.S.A. (Integrated Training course2013-14)
- Completed Advanced Training Program on Indian Green Building Rating Systems -2013
- Completed Diploma in IATA Standard Course, Geneva -1998.
- Completed Diploma in IATA Advanced Course, Geneva -1999.
Accomplishments
- Driving Force behind the SASCOM (Siruseri Association of Software Companies) and works closely with NASSCOM and other Industry colleagues for the benefits of the entire SIPCOT IT Park.
Languages
Tamil
First Language
Hindi
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Lead Real Estate Operations - Chennai Site for Fidelity Investments
Fidelity Investments
07.2015 - Current
Senior Manager - Administration and Facilities
Hexaware Technologies Limited
04.2005 - 06.2015
Manager Travel
Diana World Travel Pvt Ltd., Chennai
05.1995 - 04.2005
PGDBA - Human Resources
Symbiosis University
B Sc. - Physics
University Of Madras