Results-focused professional with 18 years of extensive expertise in IT Application Development, Project Management, Delivery, and Service Management, aiming for managerial roles in IT sector with specialization in AI/ML, Cloud, DevOps, and Application development.
- Directed the strategic redesign of enterprise infrastructure, integrating cutting-edge automation processes that reduced manual effort, improved time-to-deploy by 20%, and enhanced infrastructure reliability.
- Proven expertise in AI agent implementation across enterprise operations, automating repetitive workflows (e.g., customer support, HR onboarding) and reducing turnaround time by 25%.
- Formulated and executed AI roadmap aligned with business KPIs, prioritizing high ROI use cases in supply chain optimization, revenue forecasting, and predictive maintenance-delivering 15-20% process efficiency gains.
- Skilled in Agile at scale (SAFe, Lean Portfolio Management, Kanban, XP), DevOps, APIs, and Risk Management Frameworks (SOC 2, GDPR, ISO 27001).
- Experienced in bridging business and engineering to manage end-to-end software development, UX collaboration, and strategic planning. Skilled at aligning cross-functional teams, tracking key metrics, and adapting to changing business goals. Proactively resolve dependencies, optimize delivery, and ensure clear stakeholder communication for high-impact outcomes