Ramakanth Chintalacheruvu
Hyderabad
Summary
Results-focused IT leader with 18 years of extensive experience in Application Development, Project Management, Delivery, and ITIL Service Management, specializing in AI/ML, Cloud (Azure/AWS), DevOps, and Application Design , Development & Support. Core Developer for Oracle Field Service module and extensive experience working on Oracle ERP and Fusion.
- Adept at managing end-to-end IT operations, P1/P2 incident resolution, and driving continuous service improvement using ITIL best practices. Recognized for mentoring teams, enhancing collaboration across time zones, and ensuring delivery aligned with organizational strategy and compliance standards. Passionate about leveraging automation and AI-driven innovation to optimize enterprise systems and improve customer experience.
- Directed the strategic redesign of enterprise infrastructure, integrating cutting-edge automation processes that reduced manual effort, improved time-to-deploy by 20%, and enhanced infrastructure reliability
- Collaborated with cross-functional teams to implement continuous integration and continuous delivery frameworks, reducing deployment lead time by 40% and enhancing release reliability.
- Proven expertise in AI agent implementation across enterprise operations, automating repetitive workflows (e.g., customer support, HR onboarding, CI/CD automation) and reducing turnaround time by 25%.
- Migrated legacy on-premise workloads to Azure PaaS, modernizing application architecture and achieving a 35% reduction in infrastructure maintenance costs while improving performance and availability.
- Formulated and executed AI roadmap aligned with business KPIs, prioritizing high ROI use cases in supply chain optimization, revenue forecasting, and predictive maintenance-delivering 15-20% process efficiency gains.
- Skilled in Agile at scale (SAFe, Lean Portfolio Management, Kanban, XP), DevOps, APIs, and Risk Management Frameworks (SOC 2, GDPR, ISO 27001).
- Experienced in bridging business and engineering to manage end-to-end software development, UX collaboration, and strategic planning. Skilled at aligning cross-functional orchestration and Stakeholder management, tracking key metrics, and adapting to changing business goals. Proactively resolve dependencies, optimize delivery, and ensure clear stakeholder communication for high-impact outcomes.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Senior Technical Project Manager
Qentelli
Hyderabad
03.2024 - Current
- Proven track record of managing end-to-end delivery and implementation of a scalable enterprise web application with a large number of teams spread across different regions.
- Orchestrated and strategically driven architectural decisions and integration of a .NET-based application with Oracle JDE and Oracle Cloud Field Service, reducing client case creation time from 1 hour to just 5 seconds-drastically enhancing operational efficiency and service responsiveness.
- Developed Project plans, test plans, quality management, resource management, budget constraints, cost and resource mapping, Risk analysis, risk responses and effectively managed the schedules of the project, making it a successful Go-Live.
- Effective implementation of multi-tenant product with secure and scalable solution in AWS and Azure platforms integration multiple applications across the globe. Implemented secure PaaS integration patterns using Azure Functions, API Management, and Event Grid, enabling seamless connectivity between distributed systems and business-critical applications.
- Handled P1/P2 incidents with quick impact analysis, escalation management, and post-incident review reports.
- Drove service improvement initiatives aligned with ITIL processes — problem, change, and release management.
- Implemented and optimized CI/CD pipelines using Azure DevOps, improving deployment efficiency and reducing manual intervention.
- Led and mentored a global support team to improve incident resolution rates and reduce recurring issues through root cause analysis.
- Oversaw the end-to-end management of application support processes, including monitoring, patching, deployment, and production stability.
Project Manager
ALDI
Hamburg
05.2022 - 12.2023
- Directed and reviewed cross-functional teams distributed across three global regions (US, Germany, and Australia), guiding professionals from entry-level engineers to senior technical architects to ensure seamless project execution and technical alignment.
- Demonstrated proven expertise in AI agent implementation across enterprise operations, automating repetitive workflows such as customer support and HR onboarding — achieving a 25% reduction in turnaround time and improved operational efficiency.
- Led the design, development, and deployment of intelligent AI agents leveraging LangChain, AutoGen, and CrewAI, enabling autonomous task execution and enhancing system adaptability and scalability.
- Led the end-to-end DevOps implementation lifecycle, integrating CI/CD pipelines through Azure DevOps, Jenkins, and GitHub Actions, ensuring faster, automated, and error-free deployments across multiple environments.
- Expertise in infrastructure as code (IaC) practices using Terraform and ARM templates, optimizing provisioning time and reducing manual configuration errors.
- Collaborated with development and infrastructure teams to optimize CI/CD pipelines for PaaS-based deployments, standardizing release processes and reducing deployment time.
- Collaborated with cross-functional teams to implement continuous integration and continuous delivery frameworks, reducing deployment lead time by 40% and enhancing release reliability.
- Introduced automated monitoring, logging, and alerting mechanisms via Azure Monitor and Application Insights, enabling proactive issue detection and accelerated recovery.
- Identified, assessed, and mitigated technical, operational, and resource risks throughout project lifecycles using structured risk management frameworks and proactive escalation mechanisms, ensuring minimal disruption and timely delivery.
Project Manager
About You
Hamburg, Germany
05.2018 - 04.2022
- Managed a team of professionals in the migration from Bamboo to Gitlab, ensured a seamless and effective implementation of Gitlab and Gitlab runners.
- Developed scalable AI solutions using Apache Airflow, Docker, and Kubernetes on AWS/GCP/Azure.
- Integrated OpenAI GPT APIs for chatbot solutions, document summarization, and intelligent form handling.
- Architected and deployed enterprise applications using Azure PaaS offerings such as App Services, Azure SQL, Logic Apps, and Service Bus, ensuring scalability, resilience, and cost efficiency across global environments.
- Streamlined application delivery through PaaS automation and CI/CD integration, enabling faster releases, zero-downtime deployments, and improved development-to-production agility.
- Ensured security, compliance, and performance optimization of PaaS environments by implementing role-based access control (RBAC), monitoring with Application Insights, and proactive capacity management.
- Migrated legacy on-premise workloads to Azure PaaS, modernizing application architecture and achieving a 35% reduction in infrastructure maintenance costs while improving performance and availability.
- Oversaw L2/L3 service operations within ITIL-based frameworks, ensuring compliance with defined SLAs, change management, and problem management processes across global teams.
- Implemented ITIL best practices to streamline incident, change, and release workflows — resulting in improved service stability, reduced escalation frequency, and consistent KPI attainment.
- Drove continuous service improvement (CSI) initiatives through metrics-based analysis and automation, enhancing customer satisfaction and service maturity levels
- Managed teams of up to 30 employees and spearheaded the migration to Kubernetes clusters across multiple cross-functional teams and completing the project within a remarkable 3-month time frame
Technology Lead
Wells Fargo
Hyderabad
10.2014 - 12.2017
- Recruited and lead a team of 10 professionals, leading them in implementing of Oracle Applications from inception.
- Spearheaded the development of customized solutions, providing accurate estimates and timelines, resulting in the on-time completion of projects with minimal bugs.
- Consistently delivered and executed 7+ end-to-end projects, consistently meeting or surpassing project deadlines, showcasing strong leadership and management skills.
- Implemented Purchase-to-Pay and Order-to-Cash cycles in Oracle Apps SCM/CRM, customizing standard functionalities to align with business requirements. Showcased strong technical expertise in AWS and cloud platforms, along with proficiency in Oracle application ERP/CRM.
- Developed and implemented a strategic plan for the transformation of Oracle standard Forms into JAVA JSF pages, followed by a seamless transition to Oracle ADF Fusion technologies.
- Recognized for Service Excellence by proposing and successfully implementing a mobile solution for Oracle ADF functionality on the RAILS project.
- Recognized as the Performer of the Year, playing a pivotal role in delivering a product on time for a major release with minimal bugs.
Consultant
Deloitte
Hyderabad
05.2011 - 09.2014
- Delivered customizations for Oracle workflow and BI reports within the standard Oracle Purchasing Module.
- Spearheaded a comprehensive redesign of the Oracle Purchasing module's workflow, customizing various forms and OAF pages to meet client specifications.
- Held responsibility for the customization of OAF pages and Oracle Forms, while also optimizing solutions for implementation across similar domains for various clients.
- Developed ADF pages and actively contributed to the training of other technicians on emerging technologies. Played a key role in organizing and conducting regular team events.
Senior Application Developer
Oracle Corporation
Hyderabad
08.2007 - 04.2011
- Served as a core developer for Oracle’s Field Service, SCM, and CRM modules, contributing directly to the product roadmap, architecture enhancements, and release quality across multiple R12 versions.
- Enhanced and modernized the Oracle Field Service module, delivering robust, client-driven solutions that improved product adaptability and compliance for numerous global customers.
- Took complete ownership of the Field Service and Depot Repair products, driving design, development, and testing through multiple Oracle E-Business Suite (R12) release cycles, ensuring seamless integration and superior performance across modules.
- Resolved critical performance challenges by optimizing complex SQL and PL/SQL code paths — ensuring that even the most resource-intensive queries consistently executed within 10 seconds, significantly improving system responsiveness and user satisfaction.
- Recognized by Oracle Senior Management and featured in official Oracle documentation for exceptional technical contributions, innovation, and product ownership within the Oracle Field Service module.
Education
B.Tech. - Computer Science & Engineering
01.2006
Skills
- Program Management - Agile methodologies including Scrum & Kanban, Waterfall methodology, Roadmap Planning, Scope & Risk Management, Stakeholder Management, JIRA, Confluence, Smartsheet , AWS and Azure
- Service Management: Change, Release, and Knowledge Management (ITIL-based), Incident & Problem Management, ITIL Framework, P1/P2 Incident Handling, RCA Documentation
- ML tools: MLFlow, TensorFlow, SageMaker
- AI technologies: LangChain, AutoGen using LLAMA and Github Copilot
- Programming languages: Java, Python, PL/SQL, Oracle ADF/Fusion
- Database systems: Oracle, MySQL, PostgreSQL
- Software Development & Architecture - Experience with full software development lifecycle (SDLC), data engineering pipelines, system design, API integrations, and UX collaboration
- Cloud & Data Engineering – Microsoft Azure (PaaS, IaaS, App Services, Functions, Logic Apps, Storage, Key Vault), AWS (S3, EC2, ELB, VPC, pipelines, DB, Elastic Cache, Kubernetes, ECS etc,),
- DevOps / CI/CD and Container technologies: Azure DevOps, AWS EKS/ECS, Dockers and Kubernetes, Gitlab, Jenkins, Github
- Configuration Management: Terraform, Ansible, Groovy, Chef
- Monitoring Tools: Azure Monitor, Application Insights, Log Analytics,ElK stack, Prometheus,Grafana
Websites
Certification
- ITIL Certified
- Core Java Certified
- PLSQL Certified
- PMP
Timeline
Senior Technical Project Manager - Qentelli
03.2024 - Current
Project Manager - ALDI
05.2022 - 12.2023
Project Manager - About You
05.2018 - 04.2022
Technology Lead - Wells Fargo
10.2014 - 12.2017
Consultant - Deloitte
05.2011 - 09.2014
Senior Application Developer - Oracle Corporation
08.2007 - 04.2011
Jawaharlal Nehru Technological University - B.Tech., Computer Science & Engineering