Ramakrishna Appam

Experienced IT Infrastructure Technical Manager skilled in building and leading high-performing teams. Proven track record of delivering exceptional services, managing projects under tight deadlines, and driving operational excellence. Expertise in cybersecurity threat management and risk mitigation, with a focus on maintaining robust security solutions and comprehensive protocols. Strong collaborator with a knack for critical thinking and problem-solving in dynamic security environments. Seeking a challenging role to leverage skills and drive innovation and success.

• A dynamic IT professional with over 16 years of experience in IT infrastructure and over 17 years specializing in Information Security. Proven expertise in Security Operations Center (SOC), Network Operations Center (NOC), and Incident Management, with a strong focus on implementing and managing advanced security solutions. Skilled in CyberArk Privileged Access Management (PAM), Endpoint Privilege Management (EPM), and Public Key Infrastructure (PKI) including DigiCert and Cert103. Proficient in leading SIEM solutions such as QRadar, ArcSight, AlienVault, LogRhythm, and Moloch, as well as vulnerability management using Nexpose.
• Experienced with email gateway security (Proofpoint, O365), endpoint security (McAfee, Bit9, Carbon Black), and dark web monitoring (Digital Shadows). Adept at utilizing SNM and APM tools, including Orion, Omni Center, Tivoli, and Foglight, to enhance system performance and security posture. Committed to delivering high-quality services and solutions, I aim to leverage my extensive background to become a valuable asset to the organization and drive continuous improvement in cybersecurity initiatives.
• ITIL certified professional.
• Experienced in designing and managing SOC/NOC for leading Corporates and Banks.
• Technically sound with over 15+ years of rich experience in IT Infra and 12+ Years in Information Security domain.
• Hands-on-experience in several monitoring tool like Solarwinds (Orion), Omni Centre (Netreo) for monitoring Enterprise Systems and Networks, SIEM IBM QRadar, Alien Vault, ArcSight, Proofpoint, Bit9, Moloch, Nexpose, QVM, Forensic for monitoring Enterprise infrastructure Security related problems and Foglight (Quest) for monitoring Enterprise Applications Performance.
• Worked as an onsite SOC Manager for Leading bank in India handling a 24/7 team of 18 technical professionals, including L1 , L2 and L3 covering complete Network & Security, Storage and Compute domains.
• As part of SOC Manager Responsibilities include managing the SIEM tool [Qradar, ArcSight] and the processes around it, ensuring updation of use cases, leading the team, grooming and motivating them for executing their responsibilities.
• Constant interaction with Higher Management for catering to the changing security needs and also for complying with audit requirements
• Started career as Network engineer with Butler America where gained network knowledge and installation of Router/ Switches/ troubleshooting of various data centers network devices.
• Involved in designing and maintaining various security processes in line with various international standards like ITIL along with multiple processes platform (IDLC).

Bodhi School of Yoga – [June, 2025]
(Yoga Alliance USA, Indian Yoga Association)