Ramakrishna Appam
IT Security Consultant
Hyderabad
Summary
Experienced IT Infrastructure Technical Manager skilled in building and leading high-performing teams. Proven track record of delivering exceptional services, managing projects under tight deadlines, and driving operational excellence. Expertise in cybersecurity threat management and risk mitigation, with a focus on maintaining robust security solutions and comprehensive protocols. Strong collaborator with a knack for critical thinking and problem-solving in dynamic security environments. Seeking a challenging role to leverage skills and drive innovation and success.
Overview
17
17
years of professional experience
2
2
Certification
3
3
Language
Work History
IT Security Analyst Lead
Stefanini Group
Hyderabad, TG
06.2024 - Current
- Managed and administered Proofpoint Email Gateway Security, including policy configuration, threat monitoring, user management, and email threat protection.
- Managed and administered CyberArk Endpoint Privilege Manager (EPM), including policy enforcement, privilege elevation control, application whitelisting.
- Performed administration and operational support of Duo Security, including user provisioning, policy configuration, MFA enforcement, and integration with enterprise applications.
- Managing and Administration of CyberArk PAM & CyberArk Alero for vendor.
- Looking for possible areas & scope of automation and automating it.
- Self-Threat Hunting on possible platform.
- Managed PKI infrastructure and certificate lifecycle operations using DigiCert and Cert103, including issuance, renewal, and compliance monitoring for digital certificates..
- Conducted operational-level monitoring and remediation of security incidents using LogRhythm SIEM, including log analysis, alert triage, and incident response coordination.
- Performed access administration and recovery operations for MBAM and BitLocker, including key management, drive encryption support, and compliance monitoring.
Lead Consultant
Wipro
12.2020 - 05.2024
- Managing and Administrating Email Gateway Security tool (Proofpoint) for Client.
- Create, review, maintain and update documentation including - Documenting & Publishing fixes in central knowledge base
- Troubleshooting Emails based on their DKIM, SPF and DMARC
- Analysis and implementation of perimeter email security and email routing solutions
- Investigate & Troubleshoot root causes when escalated from operations
- Point of contact for all escalations for Email Gateway Security issues.
- Daily Health Check of Proofpoint Servers.
- Working with Proofpoint vendor and addressing issue whenever required.
Principal Consultant
GENPACT
03.2016 - 10.2020
- Managing and Administrating CSCC, Bit9 and CATS Team. Handling 20 member’s size of team.
- Front ending client and understanding their requirement and fulfilling them.
- Working on new process and procedure creation and their continuous improvement.
- Acting as a Level-3 (Subject Matter Expert) and final escalation for all technical related issues.
- Mentoring, guiding and helping Level2 in handling incidents.
- Being part of major incident while co-coordinating with different team on Conference Bridge and driving them to minimize the down time.
- Working closely with higher management and keep them updated on major incidents.
- Real time Identification, Analysis and resolution of security events detected by SIEM tool.
- Creation of Custom Rules, Reports, Filters and new Dashboards in ArcSight (SIEM tool) as per business requirement.
- Continuous improvement on Monthly, Weekly & Daily reports to the management and IT Security.
- Responsible for sending out IT Security Advisory notifications.
- Monitor dashboards to keep track of security events, health of SIEM devices
- Report and investigate on anomalies outside the expected norm.
- Creating new process documents which would help the Analyst in analyzing events
- Monitor ArcSight for new signatures/attacks in the environment, Analyse the attack and escalate for further action to the concerned team
- Imparting knowledge to the newly inducted team members on the business & the technology
- Preparing Knowledge Repositories and Conducted Effective Knowledge Sharing Sessions to team members
Senior Security Engineer
PALADION (Mumbai)
12.2014 - 03.2016
- SIEM (QRadar) and DLP Managing and Administrating.
- Real time Identification, Analysis and resolution of security events detected by SIEM tool (QRadar).
- Creation of Custom Rules, Reports, Filters and new Dashboards in QRadar (SIEM tool) as per business requirement.
- Creating new process documents(KEDB) which would help the Analyst in analyzing events
- Monitor QRadar for new signatures/attacks in the environment, Analyse the attack and escalating.
- Preparing Knowledge Repositories and Conducted Effective Knowledge Sharing Sessions to team members
NOC Supervisor
PAREXEL International
02.2012 - 11.2014
- Monitor security logs and events to determine cause of security related events or to identify potential security related risks.
- Monitor dashboards to keep track of security events, health of SIEM devices
- Correlate and analyze events Security Information and Event Management (SIEM) tool to detect IT security incidents.
- Report and investigate on anomalies outside the expected norm.
- Define rules, customized reports, and scheduled reports as per requirements.
- Creating new process documents(KEDB) which would help the Analyst in analyzing events
- Monitor QRadar for new signatures/attacks in the environment, Analyse the attack and escalate for further action to the concerned team
- Imparting knowledge to the newly inducted team members on the business & the technology
- Preparing Knowledge Repositories and Conducted Effective Knowledge Sharing Sessions to team members
ITGOM Specialist
ValueLabs (Celgene)
10.2010 - 02.2012
- Supervise the team to ensure that service level agreement (SLA) is met on time in accordance to the Operation Level Agreement (OLA).
- Monitoring the network through Omni Center monitoring tool. Network devices includes Routers, PIX, Firewalls, Riverbeds, Switches, Servers, VOIPs, UPS and etc
- Administration of monitoring tool (Omni Center). Including working with Vendor and resolving monitoring tool bugs.
- Monitoring the services of Production and Disaster Recovery servers.
- Monitoring the Network Devices threshold level of CPU, Hard Disk, Memory Utilization, Bandwidth, Temperature and etc.
- Training newly recruited engineers and managing the shift as a shift lead.
- Troubleshooting with carrier on circuit issues and working with vendor on hardware devices.
- Working with on-site engineer on LANs issue and resolving it.
- Escalating the issue to Network Engineers and Server owners when it requires.
- Notification Production and Disaster Servers to notify management and following up with Engineer till the outage closed. Also publishing a maintenance forum for change management.
- Management of IP Addressing and giving IP Address to the Engineers and updating the IP Subnet Scan Database.
- Opening, Managing, and Closing of Conference Bridge.
- Preparing monthly report.
- Monitoring the Exchange server’s message count and reporting them to engineer when there is any issue found.
L1 Network Support Engineer
Butler America
04.2008 - 10.2010
- Provide Level-1 technical support for WAN connectivity of Office Depot stores/BSDs/Data Centre for all over USA, Europe, Middle-East and Asia regions
- Provide L1 Network Support for MPLS, Frame Relay, aDSL, ISDN and POTS link
- Troubleshoot WAN and LAN problems
- Coordinate with Verizon, AT&T, SBC, BellSouth, Orange, BT, Sprint and Qwest for Connectivity problem
- Use Citrix base applications for monitor Office Depot Network, Global Contact Centre for create/modify trouble tickets
- Use Vantive trouble ticket for Europe and Middle-East regions
- Create Daily and Critical outage reports for Office Depot Project all regions
- Monitor Butler Corporate Inter-network (23 Locations World-wide) using Solarwinds NMS Tool
- Monitor Routers, Switches, PIX Firewalls, Access Points, Servers and VPN
- Use TriActive Ticketing tool for Butler Inter-network issue
Education
Master of Science - Computer Applications Development
Osmania University
Hyderabad, India 04.2001 -
Skills
Proactive team leader
Adaptable and positive mindset
Efficient incident response techniques
Effective written and verbal communication
Identity and Access management
Security awareness training
Data loss prevention
Two-factor authentication
Incident response planning
Threat intelligence analysis
Ethical hacking
Problem-solving
Incident response management
Risk assessment
Security information and event management
Vulnerability assessment
Network security management
Social engineering defense
Security policy development
Application security testing
Physical security management
Intrusion detection and prevention
Data encryption
Risk management
Certification
ITIL V3 Foundation
Disclaimer
Date: Place: Hyderabad. (RAMAKRISHNA APPAM)
PROFESSIONAL SUMMARY
- A dynamic IT professional with over 16 years of experience in IT infrastructure and over 17 years specializing in Information Security. Proven expertise in Security Operations Center (SOC), Network Operations Center (NOC), and Incident Management, with a strong focus on implementing and managing advanced security solutions. Skilled in CyberArk Privileged Access Management (PAM), Endpoint Privilege Management (EPM), and Public Key Infrastructure (PKI) including DigiCert and Cert103. Proficient in leading SIEM solutions such as QRadar, ArcSight, AlienVault, LogRhythm, and Moloch, as well as vulnerability management using Nexpose.
- Experienced with email gateway security (Proofpoint, O365), endpoint security (McAfee, Bit9, Carbon Black), and dark web monitoring (Digital Shadows). Adept at utilizing SNM and APM tools, including Orion, Omni Center, Tivoli, and Foglight, to enhance system performance and security posture. Committed to delivering high-quality services and solutions, I aim to leverage my extensive background to become a valuable asset to the organization and drive continuous improvement in cybersecurity initiatives.
- ITIL certified professional.
- Experienced in designing and managing SOC/NOC for leading Corporates and Banks.
- Technically sound with over 15+ years of rich experience in IT Infra and 12+ Years in Information Security domain.
- Hands-on-experience in several monitoring tool like Solarwinds (Orion), Omni Centre (Netreo) for monitoring Enterprise Systems and Networks, SIEM IBM QRadar, Alien Vault, ArcSight, Proofpoint, Bit9, Moloch, Nexpose, QVM, Forensic for monitoring Enterprise infrastructure Security related problems and Foglight (Quest) for monitoring Enterprise Applications Performance.
- Worked as an onsite SOC Manager for Leading bank in India handling a 24/7 team of 18 technical professionals, including L1 , L2 and L3 covering complete Network & Security, Storage and Compute domains.
- As part of SOC Manager Responsibilities include managing the SIEM tool [Qradar, ArcSight] and the processes around it, ensuring updation of use cases, leading the team, grooming and motivating them for executing their responsibilities.
- Constant interaction with Higher Management for catering to the changing security needs and also for complying with audit requirements
- Started career as Network engineer with Butler America where gained network knowledge and installation of Router/ Switches/ troubleshooting of various data centers network devices.
- Involved in designing and maintaining various security processes in line with various international standards like ITIL along with multiple processes platform (IDLC).
Certified Yoga Trainer
Bodhi School of Yoga – [June, 2025]
(Yoga Alliance USA, Indian Yoga Association)
Timeline
IT Security Analyst Lead
Stefanini Group
06.2024 - Current
Lead Consultant
Wipro
12.2020 - 05.2024
Principal Consultant
GENPACT
03.2016 - 10.2020
Senior Security Engineer
PALADION (Mumbai)
12.2014 - 03.2016
NOC Supervisor
PAREXEL International
02.2012 - 11.2014
ITGOM Specialist
ValueLabs (Celgene)
10.2010 - 02.2012
L1 Network Support Engineer
Butler America
04.2008 - 10.2010
Master of Science - Computer Applications Development
Osmania University
04.2001 -