Ramakrishna Giduthuri
Hyderabad
Summary
Customer Experience (CX) and UX-focused Functional Consultant with over 14 years of experience in business analysis, functional specifications, and enterprise solution design. Proven expertise in translating business and customer requirements into user-centric CX/UX functional designs, journey maps, and end-to-end solution blueprints. Strong background in SAP SD and Order-to-Cash processes, working closely with UX designers, technical teams, and business stakeholders to deliver intuitive, scalable, and adoption-driven solutions.
Overview
14
14
years of professional experience
Work History
CX / SAP Functional Consultant
Cognizant Technologies
06.2018 - 04.2024
- Conducted in-depth business and CX analysis to understand customer needs, pain points, and service gaps.
- Designed end-to-end customer journeys and experience workflows across sales and service processes.
- Translated business requirements into CX/UX functional specifications and SAP SD solution designs.
- Facilitated requirement-gathering workshops, journey redesign sessions, and prioritization meetings.
- Collaborated with UX designers to validate wireframes, interaction models, and usability improvements.
- Evaluated digital touchpoints and recommended UX enhancements to improve adoption and efficiency.
- Worked closely with technical teams to ensure accurate implementation of experience requirements.
- Supported UAT, usability testing, and post-go-live feedback analysis.
- Prepared BRDs, FRDs, process flows, journey maps, and end-user documentation.
Associate Consultant
Intelenet Global Services
06.2017 - 06.2018
- Performed gap analysis between business expectations and SAP capabilities.
- Documented functional requirements and process workflows.
- Supported CX-aligned configuration of SAP SD modules.
- Assisted users during testing and adoption phases.
- Contributed to continuous improvement initiatives for business processes.
Associate Consultant
Ektha India Pvt Ltd
02.2010 - 06.2017
- Created AS-IS and TO-BE process blueprints for rollout projects.
- Designed functional solution documents aligned with business and user needs.
- Supported unit testing, SIT, and UAT cycles.
- Developed end-user manuals and conducted user training sessions.
- Supported plant rollouts and digital transformation initiatives.
Education
Bachelor of Fine Arts (BFA) -
Osmania University
Skills
- Customer Experience (CX) & UX Principles
- Business Analysis & Requirement Gathering
- CX/UX Functional Specifications & Solution Design
- Customer Journey Mapping
- Personas
- User Flows
- AS-IS / TO-BE Process Mapping & Gap Analysis
- Workshop Facilitation & Stakeholder Alignment
- Digital Touchpoint Evaluation (Web, Mobile, Portals)
- UAT
- Usability Testing & Feedback Analysis
- Agile
- Scrum
- User Story Writing
- SAP SD – Order to Cash (OTC)
- Cross-functional Integration (MM, FI)
- UX Collaboration Tools: Figma
- Miro
- Sketch
- Basic UI Knowledge: HTML5
- CSS
Accomplishments
- 4 Coral Awards for efficiency, dedication, and performance.
- 3 Amber Awards for consistent SLA delivery.
Timeline
CX / SAP Functional Consultant
Cognizant Technologies
06.2018 - 04.2024
Associate Consultant
Intelenet Global Services
06.2017 - 06.2018
Associate Consultant
Ektha India Pvt Ltd
02.2010 - 06.2017
Bachelor of Fine Arts (BFA) -
Osmania University