Ramakrishna M

• Collaborating with internal and global teams across various time zones to ensure seamless operational activities.

• Managing stakeholders to oversee daily operational tasks and ensure smooth execution.

• Executing VMware Account and Territory Planning (Realignment) biannually, resulting in optimized sales strategies.

• Creating and updating process documents to ensure alignment with the latest industry standards and best practices.

• Validating business justifications and facilitating approval/rejection for Territory Account Disputes (TAD), ensuring compliance and accountability.

• Verifying and validating Group and Unique Accounts, enhancing data accuracy and integrity.

• Generating insightful SFDC reports to present crucial data to senior management, aiding in informed decision-making.

• Resolving issues and service requests from Sales Operations Teams, delivering expert guidance and support to drive productivity.

• Conducting training and quality checks for new team members, ensuring high performance and adherence to standards.

• Proactively monitoring SLAs and implementing preventive actions to maintain operational efficiency and deliver exceptional service.

• Validated the requests received through Salesforce before processing to ensure all the required information was provided.

• Processed the sales orders and contracts as per the requests sent by the sales team.

• Conducted validation of the created orders to rectify errors and modify them as required.

• Assigned the validated orders to the releasing team for order release, and coordinated with the shipment team for product delivery to the customer.

• Reviewed cancellation invoices and verified proper approvals.

• Validated cancelled products, contracts, or accounts based on the requests received.

• Reviewed invoices, orders, contracts, and advertisement copies to prepare calculation sheets and validate them with SAP for claim settlement from vendors.

• Downloaded and sent customer remittance advices and invoice copies from various client and customer portals, ensuring manual processing according to client requirements.

• Processed expense invoices, conducted audits, and ensured quality checks of all documents updated in SAP, resolving queries and issues with the business team.

• Assisted team members and provided training to new members on the process.

• Managed daily billing activities, focusing on enhancing and streamlining all billing-related operations and customer invoices generation.

• Efficiently processed Cash Application to determine the Commission Rate and amount.

• Raised client queries related to the process.

Process Associate – (Invoice / Order Management)

• Efficiently processed vendor invoices and maintained an up-to-date system.

• Reconciled invoice details with Purchase Order details.

• Processed Account Payable invoices in accordance with SLA for both PO and Non-PO Invoices, ensuring matching invoices.

• Prepared monthly productivity reports and provided feedback to the team lead regarding team production.