Ramakrishna Raju

In my capacity as a Senior Account Manager, I leverage my extensive experience and expertise to establish and expand Marketing, Analyst Relations, and Consulting Advisory programs. My work encompasses various geographies and industry verticals and involves close collaboration with vendors. I excel in setting up and scaling these programs to align with strategic objectives.
I work closely with Global Marketing Leaders, Product Leaders and GTM/Strategy leads, providing them with research-backed data and insights to propel their charters. I also collaborate with internal research and consulting teams to ensure customer delight.
As a client advocate, I represent client interests internally and provide strategic and tactical support to business partners and Senior Executives on a wide range of business-critical topics.
My role encompasses areas such as business development, strategy, integrated marketing (including brand positioning, thought leadership, GTM), sales enablement, partner development and management and more.

Managing the south market with Focus on own the P&L, sales, operations of the region.
Managing a Team for 7 members and helping them to achieve their number and in professional Growth.
Team handling-Managing multiple AM whilst effectively & efficiently delegating tasks to ensure overall Region target achievement.
Provide direction to the sales team by developing, implementing, and monitoring the progress of the yearly and monthly sales plan.
Be the custodian of revenue performance of the region and be responsible for yield maximization.
Design the sales strategy, set business goals & drive execution to achieve these goals.
Identify new and prospective customers, initiate and develop alternative sources of content to increase business.
Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions

As an Enterprise Account Manager, my role is dynamic and encompasses various responsibilities aimed at effectively managing existing enterprise accounts and acquiring new clients. I specialize in providing end-to-end IT infrastructure services, covering hardware, software, solution selling, and service implementation.

My approach emphasizes offering brand-agnostic solutions, collaborating closely with major brands in India. Operating primarily in Karnataka, I leverage my expertise and relationships to drive growth and enhance customer satisfaction within my territory.

Key aspects of my role include:
• Managing a portfolio of enterprise accounts to ensure customer satisfaction and high retention rates.
• Meeting or surpassing sales targets through strategic upselling and cross-selling.
• Identifying and onboarding new clients to expand our customer base.
• Delivering tailored IT solutions that address each client's unique needs.
• Overseeing the successful implementation of services, providing ongoing support.
• Collaborating with major brands to offer optimal solutions regardless of brand affiliation.
• Cultivating relationships with key decision-makers in client organizations through regular communication and issue resolution.
• Developing and executing account strategies aligned with company objectives and client requirements.
• Keeping abreast of industry trends and competitor activities to seize opportunities and mitigate risks.
• Maintaining an in-depth understanding of our products/services to recommend suitable solutions.
• Collaborating closely with internal teams such as sales, marketing, and customer service to ensure a seamless customer experience.
• Providing regular updates and reports on account status, opportunities, risks, and growth strategies.

As a Growth Leader for Corporate Acquisition South, my role is multifaceted and strategic. I manage the South market with a focus on B2B payments automation for corporate businesses. This involves identifying potential corporate clients, networking with them, and providing them with financial solutions on Account Payable & Account Receivables.
A key part of my role is maintaining fruitful relationships with financial partners like ICICI Bank & Kotak Mahindra Bank. This collaboration enables us to assist our customers with unsecured working capitals, thereby enhancing their financial stability and growth.
Furthermore, I am dedicated to helping our customers mitigate process challenges in their businesses through our platform-based services. By offering tailored solutions, we can address specific pain points and drive operational efficiency.
In essence, my key result areas revolve around market management, corporate networking, partner relationship maintenance, and customer support. My goal is to drive growth, enhance customer satisfaction, and contribute to our company’s success.

As a Branch Manager for Vxl Technologies(Priya Ltd), my role is both strategic and operational. Here are my key responsibilities and result areas:
• In My Role I was managing the overall business operations of the branch, managing the sales of Vxl Technologies’ software and hardware products. This involves setting sales targets, monitoring performance, and ensuring we meet our business objectives.
• I am committed to increasing the overall productivity of the branch. This is achieved through implementing relevant employee training, effective budgeting, eliminating inefficiencies, and capitalizing on growth opportunities.
• Proactively identifying and networking with Enterprise Accounts and channel partners. This results in deeper market penetration and an improved market share for our products and services.
• Cultivating and nurturing existing customer relationships while also generating new leads through referral-based strategies, leveraging the quality of our support services .
In essence, my role as a Branch Manager is to drive growth, enhance productivity, and ensure customer satisfaction.

· Managed territory business for Karnataka, Maharashtra, Chhattisgarh, and Goa with entire portfolio of Dell in commercial Business (Laptops, Desktops, Workstation, Server, storage, Networking and S &P)

· Managed Enterprise Account/Channel Partners/distribution for commercial Products including Rate Contracts and Tenders process.

· Leading the tender or direct negotiation process, delivering presentations as part of short-listing to drive excellence and efficiency in the tendering process.

· Supervising customer service operations for rendering quality services; providing customer support by answering queries and resolving their issues.

· Building & maintaining healthy business relations with Enterprise clients and ensuring high customer satisfaction matrices by achieving delivery and service quality norms.

· Responsible for driving Sell-in Business from Respective Distributors across India and Cementing relationships with national distributors (Ingram Micro, Iris Computers, Redington India/Neoteric Informatique/HCL Digilife Distribution).

· The other responsibilities include enablement of the Channel partners, making partners profitable, moving them to higher levels of partnership over a period with enhanced revenue growth from the channel partners.

· Spearheading to work with System Integrators to promote Dell products in Small, large corporate business, Public sector & Global Accounts.

· Led new product management, complete product life cycle and product rollouts; deployed suitable market research tools to gauge market trends and competitor activities to gain the competitive edge on the market.

· Spearheaded marketing functions like product planning & roadmaps, consultation and business development as well as managed the pre-analysis data and post analysis of product launch.

· Monitored the performance of distributor, dealers & took corrective actions.

· Conceptualized & executed sales promotion schemes to increase the brand visibility, thereby preparing management level reporting on the brand’s performance, needs and forecasts.

· Conducted competitor analysis by keeping up to date of market trends and competitor moves to achieve market share metrics, also evolved market segmentation & penetration strategies to achieve targets.

· Monitored monthly new product launch results and recommended action for addressing any forecasted variances to volume budget.

· Served key accounts like HSBC, Satyam, ICICI, Hindustan Shipyard, Eastern Naval Command and Visakhapatnam Steel Plant.