Experienced finance professional with a strong background in OTC processes and finance operations. Proven expertise in wire cash application, collections, contract management, customer support & billing. Skilled in leading and managing teams of up to 20 members, driving process transitions, and achieving transformations that enhance efficiency, reduce payment delays, allocate cash on time, and drastically reduce past dues by 90%. Committed to process improvement, operational excellence, and enhancing customer satisfaction. Adapt at implementing strategies that optimize cash flow and streamline operations in dynamic work settings. Successfully executed process optimization techniques resulting in a 70% decrease in past-due accounts and improved cash applications and collections processes through data analysis, automation, and team collaboration. Improved cash application by 85% through enhancements, automations, and stakeholder relationship management. Implemented customer outreach strategies leading to quicker payments and improved cash flow. Skilled in process automation with a track record of successful projects that significantly improved efficiency and client experience. Foster a collaborative environment focused on achieving high operational standards through leadership in team activities.