Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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RAMAKRISHNA SULEGAON

Hyderabad

Summary

Experienced finance professional with a strong background in OTC processes and finance operations. Proven expertise in wire cash application, collections, contract management, customer support & billing. Skilled in leading and managing teams of up to 20 members, driving process transitions, and achieving transformations that enhance efficiency, reduce payment delays, allocate cash on time, and drastically reduce past dues by 90%. Committed to process improvement, operational excellence, and enhancing customer satisfaction. Adapt at implementing strategies that optimize cash flow and streamline operations in dynamic work settings. Successfully executed process optimization techniques resulting in a 70% decrease in past-due accounts and improved cash applications and collections processes through data analysis, automation, and team collaboration. Improved cash application by 85% through enhancements, automations, and stakeholder relationship management. Implemented customer outreach strategies leading to quicker payments and improved cash flow. Skilled in process automation with a track record of successful projects that significantly improved efficiency and client experience. Foster a collaborative environment focused on achieving high operational standards through leadership in team activities.

Overview

11
11
years of professional experience

Work History

Consultant/ Assistant Manager

ADP LLC
07.2015 - Current
  • Company Overview: A global provider of Human Capital Management (HCM) solutions
  • Executed a project in increasing the Auto Cash allocation Rate from 60% to 85%
  • Migration multiple platform to Oracle for Cash Application
  • Played a key role in onboarding advance collections module for Accounts Receivables
  • Assigned daily volume to the team and monitored for closure by EOD to meet the TAT (SLA)
  • Performed daily QC Audits with 100% accuracy to uphold SLA commitments
  • Managed day-to-day operations of process deliverables and controlled Month-end activities
  • Handled KPI reporting weekly to Client leadership, highlighting process achievements and addressing team challenges
  • Maintained monthly SLA dashboards for governance calls and MOR (Monthly Operations Review)
  • Conducted monthly 1-on-1 sessions with Associates and prepared quarterly Agent Report Cards to assess individual performance
  • Recognized team efforts in achieving objectives and motivated them to improve performance consistently
  • Managed people issues promptly to maintain a conducive work atmosphere
  • Handled client escalations and conducted Root Cause Analysis (RCA) to prevent
  • A global provider of Human Capital Management (HCM) solutions

Process Associate

CAP Gemini
02.2014 - 06.2016
  • Company Overview: A global leader in consulting, technology services and digital transformation
  • Monitoring of ACS Generic mail box for JV Postings & queries
  • Working on GL Clearing requests
  • Hedging of balance sheet & Tie back
  • Day to day reposting to client
  • Working for GL Reconciliations and other Month end works
  • A global leader in consulting, technology services and digital transformation

Advanced Collections Modules

10.2017 - 02.2018
  • Worked with technology and EY in onboarding advance collection module
  • Classified clients based payment patterns and multiple factors to prioritize collections
  • Automated the dunning process

Escheat Processing

05.2018 - 12.2018
  • Reduced TAT by moving Escheat Clients to PNC Bank from WellsFargo
  • Automated Checks processing in PNC and eliminated manual efforts in client contacts

Automation of Postings

07.2017 - 11.2017
  • Worked with Technology, Banks in building the batch upload of daily receipts, resulted in elimination of manual efforts and 100% SLA & Quality
  • Improved Cash Applications from 60 - 85%
  • This Idea has greatly impacted Client Experience by reducing touch points
  • Rewarded by SPOT Light/Champ Award

Education

Bachelors of Commerce -

Osmania University
01.2013

Skills

  • Operational Management
  • Business Consultant
  • Power BI Proficiency
  • Receivables Management
  • R2R
  • Microsoft Office
  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships

Languages

English
Telugu
Hindi
Kannada

Personal Information

Title: Assistant Manager/Consultant

Timeline

Escheat Processing

05.2018 - 12.2018

Advanced Collections Modules

10.2017 - 02.2018

Automation of Postings

07.2017 - 11.2017

Consultant/ Assistant Manager

ADP LLC
07.2015 - Current

Process Associate

CAP Gemini
02.2014 - 06.2016

Bachelors of Commerce -

Osmania University
RAMAKRISHNA SULEGAON